What Do I Do If I Have a Transaction or Hedging Issue?

There could be a few reasons why your transaction in Noones are taking longer than usual. This is what to do if you encounter it:

Check Noones’ Status Page

One solution to figuring out why you may be having issues in Noones is to check our Noones Status Page. 

On this page, you can see which areas in Noones are currently running of if the team anticipates any delays. We have status checks for specific areas of Noones; The areas on the status page include Marketplace, Wallet, Account, Notifications, API, and Mobile Apps.

You can also check for any incidents the site previously underwent. This will tell you if there are any current issues that are being investigated, identified, or resolved.

Check the Transaction Status 

One of the reasons why your trade may not be completed at a fast rate is that the blockchain is taking time to confirm your trade. This could be due to mempool congestion. In this instance, you can check your Bitcoin transaction status. By doing this, you can gather more information about your transaction and where it is in the blockchain.

What to do if you still don’t have an answer?

If you still don’t have an answer after following the above steps, we recommend that you reach out to our Support team.

Articles in this section

See more