If you were buying cryptocurrency on Noones and you think you were scammed by your trade partner, here’s what you can do.
Note:
- If your trade hasn’t been cancelled yet, start a dispute right away.
- You can report a problem only after the buyer has marked the trade as “Paid”.
1. On the bottom of the trade page, click Report a problem.
2. The Report a problem dialogue box will appear. You can then choose a report type, write a detailed description in the Description field, and click Report.
Report types for a seller of cryptocurrency:
- Coinlocker—Your trade partner is not responsive and just holds your cryptocurrency in escrow.
- Scammer—If your trade partner is trying to obviously scam you. Note that repeated abuse of this report type may get you banned!
- Abusive language—Your trade partner is using abusive language in chat.
- Used gift card—Gift card is already redeemed.
- Impersonating moderator—Some user is pretending to be a Noones moderator. Remember that Noones moderators have a light blue background behind their text!
- Other—There’s no type that matches your problem.
Report types for a buyer of cryptocurrency:
- Abusive language—Your trade partner is using abusive language in chat.
- Unresponsive trade partner—Your trade partner is not responding. (Please wait a couple of minutes before reporting)
- Ripper—Your trade partner has ripped you off.
- Outside escrow—Your trade partner hints to complete a deal outside Noones escrow.
- Other—There’s no type that matches your problem.
Here are some safety tips to help you protect your funds.