If you were buying cryptocurrency on Noones and you think you were scammed by your trade partner, here’s what you can do.
Note:
- If your trade hasn’t been cancelled yet, start a dispute right away.
- You can report a problem only after the buyer has marked the trade as “Paid”.
1. On the bottom of the trade page, click Report Bad Behaviour.
2. The Report Bad Behaviour! dialogue box will appear. Then choose a report reason and click Acknowledge and Report.
NB: Choose "Other" if you don't see a relevant report reason and write a detailed description in the I would like to add field and click Acknowledge and Report
Report reasons for a buyer of a cryptocurrency:
- Price negotiation — Trade partner asks for different price.
- Trade Diversion — Trader partner requests new trade with different offer.
- Asks for contacts — Trade partner asks for my phone and other contacts.
- Impersonating moderator — Some user is pretending to be a Noones moderator. Remember that Noones moderators have a light green background behind their text!
- Hacking/Phishing — Trade partner sends hacking link.
- Asking to Release without Payment — Trade partner tells you to release the trade with no payment.
- UTD — Accidental Release Paid more than trade amount, Scammed into Cancelling.
- Outside escrow — Your trade partner hints to complete a deal outside Noones escrow.
- Other — There’s no type that matches your problem.
Report reasons for a seller of a cryptocurrency:
- Price negotiation — Trade partner asks for different price.
- Trade Diversion — Trader partner requests new trade with different offer.
- Asks for contacts — Trade partner asks for my phone and other contacts.
- Impersonating moderator — Some user is pretending to be a Noones moderator. Remember that Noones moderators have a light green background behind their text!
- Hacking/Phishing — Trade partner sends hacking link.
- Asking to Release without Payment — Trade partner tells you to release the trade with no payment.
- UTD — Accidental Release Paid more than trade amount, Scammed into Cancelling.
- Chargeback — I had chargeback with this trade, I uploaded evidence photos to the trade
- Outside escrow — Your trade partner hints to complete a deal outside Noones escrow.
- Coinlocker — Your trade partner is not responsive and just holds your cryptocurrency in escrow.
- Other — There’s no type that matches your problem.
Here are some safety tips to help you protect your funds.