Why did I lose a Dispute? (Gift Card)

Despite minimal support from gift card services, Noones conducts thorough investigations to resolve gift card disputes. Here are several possible reasons why you may lose a dispute.

As a buyer, you could lose your dispute due to any of the following reasons:

  • Not providing valid evidence requested within the timeframe given to you
  • Unable to prove that you are the original owner of the gift card. We do not advise selling a card that you did not originally buy — Brokering of gift cards is not allowed
  • Selling a used or invalid gift card
  • The evidence provided was insufficient 
  • A violation of the other party’s offer terms and/or trade instructions
  • Failing to provide proof of payment, not responding to the seller or being inactive in the trade after clicking "Paid" (please note that in these cases, your dispute may be decided in under 12 hours)
  • Other violations of Noones’ Terms of Service

Warning: Some of these reasons could lead to you being permanently banned from our platform.

Supporting the trade of gift cards for a cryptocurrency is complicated. The guidelines we follow are to protect the Noones community when a gift card trade is disputed.

As a seller, you could lose your dispute due to any of the following reasons:

  • You redeemed a valid gift card and did not release the cryptocurrency
  • A violation of the offer terms and/or trade instructions
  • Suspicious trade activity
  • You provided insufficient, false, or edited evidence
  • Other violations of Noones’ Terms of Service

What to do during a gift card dispute?

If you enter a dispute, you must be prepared to prove that you are the owner of the card. If you are not the original owner of the gift card, this makes proving the validity of the gift card very difficult. For this reason, sellers of cryptocurrency are highly favored in such disputes. 

What do we ask for in gift card disputes?

  • A photo of the original gift card with your Noones trade chat clearly visible in the background
  • A complete photo of the original receipt (no cut-offs)
  • For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase
  • Proof of conversation with the gift card issuing company’s customer support
  • Any additional evidence as required by Noones (Example: ID Verification)

Note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important in resolving the dispute in a timely manner. 

As per our Terms of Service, we remind you that Noones is not a licensed gift card vendor nor an authorized dealer of any gift card issuer, and brokering or reselling gift cards is strictly prohibited on our platform. Noones understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

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