The best way to resolve a trade issue is by filing a dispute as soon as possible so that our team can quickly investigate the matter. The sooner a dispute is filed, the more resources our team will have to help resolve the dispute.
If you’re not able to file a dispute, it could be due to the following:
- The trade was cancelled
- The buyer failed to mark as PAID resulting in an expired trade (system automatically cancelled the trade)
You can reach out to us about this by sending as much information as you can such as the trade ID, proof of ownership/payment, details of what happened, etc. Our team will then do their best to investigate, take necessary action, and ensure this doesn't happen again in the future, but it is not guaranteed we will be able to resolve the issue.
Note: Assistance with the inactive trade issues is limited to the cases outlined above. If you experience any issues with the trade, please make sure not to cancel or let the trade expire. We recommend reviewing this guide we put together to help preventing the trade issues.