Managing Your Account

  • Transfer Your Trading Experience to Noones!

    If you're an experienced trader on P2P crypto trading platforms, we've got great news for you! At Noones, we understand the value of your positive reviews, and we're here to offer you a smoother start on our platform by seamlessly transferring your valuable feedback.

    To kickstart this process, all you need to do is verify your account on Noones and reach out to our support team. Simply provide the link to the profile from which you wish to transfer your feedback, and we'll take care of the rest.

    Please note that:

    • Both accounts have to be ID verified.
    • We won’t be transferring feedback from restricted accounts.
    • We won't be accepting requests from platforms that already stopped their services.

    Sign up now

     

     

  • Creating an Account on Noones

    Cryptocurrency can be intimidating for newbies so we've created a guide on how to create an account on Noones to help you get started.

    Your Noones journey begins with a simple decision: whether or not to create an account. If you think that you’re ready to take the plunge into the world of crypto and financial freedom, then the next step is to create your Noones account. Creating your account is easy and very user-friendly. Upon registering, you also get a free wallet to store the cryptocurrency you earn from trading on Noones.

    To create a new Noones account:

    1. Open a web browser and launch the Noones webpage: https://noones.com.

    2. Click Get started on the main page.

    3. Choose if you'd like to create an account with your phone number or email address, enter your data (phone number or email address), and click on the Claim my Noones ID.

    4. On the next screen you need to create a password and click the Join button.

    Note: 

    • When you register on Noones, a username will automatically be assigned to you, but you can customize it later. 
    • Click I have referral code to register your referral code received from another Noones user.

    4. From there, you'll need to verify your phone or email address (whichever one you choose to create your account with).

    Warning: Read our Terms of Service and Privacy Notice. By continuing you agree to Noones's Terms of Service automatically.

    Once you have created your account, we recommend verifying your phone or email address (whichever one you did not use to sign up with) and identity as well to gain more trading opportunities on our platform. If you have any other questions, feel free to explore our Help Center, reach out to us via Contact Us form on our website.

  • Why is My Noones Account Frozen or Restricted?

    To maintain safe conditions within the Noones marketplace, we take action on accounts that violate any of our Terms of Service. These actions will have a status that restricts the usage of Noones.

    If your account is suspended, you are restricted from using your Noones account. 

    If your account is locked, you temporarily won’t be able to login to your Noones account — this could be because you logged in from a new location, or we may have detected suspicious activity so it’s been locked to keep you safe. For more information, take a look at this article.

    If your account is frozen, you temporarily can’t buy or sell on Noones and you can’t withdraw any funds. 

    If your account has been limited, you are either permanently/temporarily restricted from trading, creating, and editing offers. Although your account is restricted, wallet services will still be available such as receiving, sending, and converting crypto.

    If your account is on-hold, your account is restricted for a period of time for further review. After the time period expires, you can withdraw any funds in your wallet. If your account is not ID verified, you’ll be required to verify your ID before you can withdraw any funds.

    If your account is banned, you are permanently restricted from buying and selling. However, you will still be able to do a one-time withdrawal of all your funds from your Noones account and send it to any wallet address you choose. If you’re from a country on this list, or if you have reached your wallet send out limit, you’ll be required to verify your ID before you can withdraw your funds.

    What causes account restrictions?

    Here are some of the activities that can lead to your account being restricted: 

    • Seller of cryptocurrency asking to cancel the trade after the payment was completed.
    • Conducting a trade outside of Noones trade escrow by communicating through Telegram, WhatsApp, etc.
    • Making a chargeback or reversing the payment after it has been processed.
    • Coin locking or holding a seller’s cryptocurrency in escrow without the intention to make the payment and complete the trade.
    • Unauthorized use of gift cards, such as selling a gift card in multiple trades and selling gift cards that have already been used. 
    • Forcing or tricking a trade partner to immediately release their cryptocurrency.

    Noones has zero tolerance for the following:

    • Using multiple Noones accounts.
    • Using a fake identity or falsified verification documents.
    • Using Noones from a country listed on this page.
    • Unauthorized use of gift cards / chargebacks / defrauding users.

    How do I remove the restriction?

    Some account restrictions such as banned and suspended are not reversible, therefore the actions are final

    However, if your account is frozen, first check your email for information, and then contact Support to figure out the next steps for appeal. 

    If your account is locked, please take a look at this article for steps on how to unlock your account.

    Warning: The quickest way to appeal a restriction of your account is by using our Contact Us form and choosing the following request type: Accessing and using my account > My account is banned, frozen, suspended, or on-hold.

  • Noones Trader Program FAQs

    Note that the Trader Program has updated effective October 1st, 2023.  

    Entry to the program is suspended until January 15th, 2024 as well as the status revocations (except for the ToS/compliance/behaviour violations). This should give all the participants enough time to adjust to the new requirements.

    If you have met the old program requirements on Sep 30, 2023, please contact support to request a manual status approval.

    What is the Trader Program?

    What are the benefits of the Trader Program?

    What are the requirements to join the Trader Program?

    How will I know if I'm eligible to be part of the Trader Program?

    I've met all the requirements. How do I get an account badge?

    Can I lose my Trader Program status?

    What is the Trader Program?

    The Trader Program provides exclusive perks and benefits to active and well-respected members of our platform. There are two different levels: Power Trader and Expert Trader.

    What are the benefits of the Trader Program?

    • A badge on your profile
    • Be the first to try new features
    • Instant disputes
    • Priority support
    • Increased margin limits

    What are the requirements to join the Trader Program?

    Power Trader

    • Follow our Terms of Service
    • Have an account registered 90 or more days ago
    • Have a Verified ID*
    • Have a good behaviour score**
    • Complete at least 500 qualified trades over the last 90 days***
    • Complete qualified trades with at least 125 different trade partners over the last 90 days
    • Have an overall trade volume over the last 90 days of $50,000 USD or more
    • Get the positive feedback for at least 250 qualified trades***
    • Be trusted by at least 30 partners
    • Have the 30-days trade success score of 95% or more

    Expert Trader

    • Follow our Terms of Service
    • Have an account registered 90 or more days ago
    • Have a Verified ID*
    • Have a good behaviour score**
    • Complete at least 1,500 trades every 90 days***
    • Complete qualified trades with at least 225 different trade partners over the last 90 days
    • Have an overall trade volume over the last 90 days of $125,000 USD or more
    • Get the positive feedback for at least 500 qualified trades***
    • Be trusted by at least 50 partners
    • Have the 30-days trade success score of 95% or more

    * Our compliance may require you to provide additional details like proof of address.

    ** To be a good trader on Noones, we expect honest trading, prompt release times, keeping the trade on Noones, etc. You can refer to our Terms of Service for more information on acceptable behavior when using the marketplace.

    *** A trade must be worth 20 USD or more to be qualified for counting toward the Trader Program.

    What are the requirements to stay within the Trader Program?

    The metric thresholds for keeping the status are lower than the ones to get, but you have to meet every criteria:

    Power Trader

    • Follow our Terms of Service and compliance requirements.
    • Ensure your ID is not expired
    • Have a good behaviour score
    • Complete at least 50 qualified trades every 90 days
    • Complete qualified trades with at least 20 different trade partners every 90 days
    • Have an overall trade volume of $5,000 USD or more every 90 days
    • Be trusted by at least 10 partners
    • Have the 30-days trade success score of 90% or more

    Expert Trader

    • Follow our Terms of Service and compliance requirements.
    • Ensure your ID is not expired
    • Have a good behaviour score
    • Complete at least 100 qualified trades every 90 days
    • Complete qualified trades with at least 50 different trade partners over the last 90 days
    • Have an overall trade volume of $25,000 USD or more every 90 days
    • Be trusted by at least 15 partners
    • Have the 30-days trade success score of 90% or more

    How will I know if I'm eligible to be part of the Trader Program?

    Once you meet the requirements we'll send a notification to your Noones account letting you know! We'll also send an email to the address linked to your Noones account.

    I've met all the requirements. How do I get an account badge?

    Great question! Once you've completed the required number of trades and your account is in good standing, you can contact our support team. They'll review your account and add the badge if you meet the requirements. Once you have your badge you can begin enjoying the benefits of the program!

    Can I lose my Trader Program status?

    Yes, you can. We look at your account on a rolling basis. See above for the requirements to stay within the Trader Program.

    Questions? Comments? Feedback? Suggestions?

    We'd love to hear from you! You can reach out to our support team and we'll get back to you.

  • My Public Profile

    Your profile contains a summary of your account and your history on Noones. Other Noones users can view the following information:

    • Username
    • Profile picture
    • Verification - information if your email, phone, ID or address are verified,  and you were verified as a trusted vendor.
    • Reputation - an aggregation of the positive and negative feedback that you have received on Noones.
    • Active offers - offers you created that are currently active.
    • Your profile language
    • Number of trade partners
    • Number of trades
    • Trade volume - total BTC you’ve traded on Noones.
    • Number of users who trust you
    • Number of users who have blocked you
    • Time elapsed since you joined Noones
    • Last time you were online on Noones

    As you can see, your public profile will contain all the credentials you have earned on Noones and will help other users decide if you are a safe trade partner or not.

  • Dashboard

    Your dashboard is the hub to track all your activities on Noones and allows you to access all the information you need. See more information in this article.

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Account Security

  • Keep your Noones account secure with 2FA

    Two Factor Authentication (2FA) is an additional layer of security where the user must verify that they own the account with a code. 2FA is often used to protect the user’s credentials, information, and any resources within the system. Only the user can access their specific 2FA code, which you can get via Authy, Google Authenticator, or Email. 

    To secure your account, we highly recommend setting up your 2FA. Here are the different types of authenticators or 2FA methods you can use:

    Reminder: Before setting up your 2FA, you’ll need to set up your security questions in account settings first.

  • How to Enable 2FA with Google Authenticator (GA)

    Google Authenticator is an application that implements two-step verification services for our users as an added layer of security. It uses a time-based one-time password algorithm and HMAC-based one-time password algorithm for authenticating users of mobile applications by Google.

    To set up 2FA with Google Authenticator (GA) follow the steps below:

    • Download the GA app
    • Once the GA app is installed, login into your Noones account on a different device
    • Hover over your username on the top right corner of the page and click Settings from the menu
    • On the settings menu, click Security
    • On the security page, under Two-factor authentication (2FA) settings, choose Google Authenticator
    • Click Activate now and a QR code appears
    • Scan the QR code with your phone by using the Google Authenticator app. A 6-digit code will appear on the app or you can copy the code for manual setup.
    • Enter the 6-digit code into the field below the QR code. Your code will be automatically submitted once you input the code.
    • Once your code is automatically submitted, a menu will appear.
      • To verify that 2FA via GA is turned on, make sure it says Activated
      • For more security, check all the toggles under the Enable 2FA column
    • When all toggles are blue, you’re done! 2FA via Google Authenticator is set up

    Note:

    To troubleshoot 2FA via Google Authenticator (GA), visit our help center page.

     

  • How to Enable 2FA with Authy

    Enabling Two-Factor Authentication (2FA) can greatly enhance your account security. We recommend using Authy as it's more secure.

    To set up 2FA with Authy follow the steps below: 

    • Download the Authy app
    • Login to your Noones account on a different device
    • Hover over your username on the top right corner of the page and click Settings from the menu
    • On the settings menu, click Security
    • On the security page, under Two-factor authentication (2FA) settings, choose Authy
    • Click Activate now and a QR code appears
    • Scan the QR code with your phone by using the Authy app. A 6-digit code will appear on the app or you can copy the code for manual setup
    • Enter the 6-digit code into the field next to the QR code. Your code will be automatically submitted once you input the code
    • Once your code is automatically submitted, a menu will appear
      • To verify that 2FA via Twilio Authy is turned on, make sure it says Activated
      • For more security, check all the toggles under the Enable 2FA column
    • When all toggles are blue, you’re done! 2FA via Authy is set up

    Note:

    To troubleshoot 2FA with Authy, visit our help center page.

  • How to Enable 2FA with Email

    To set up 2FA with email, follow the steps below:

    • Login to your Noones account
    • Hover over your username on the top right corner of the page and click on the Settings button
    • On the settings menu, click on Security
    • On the Security page, under Two-factor authentication (2FA) settings, choose Email
    • Click Activate now
    • Click on Enable 2FA via email and a menu will appear
      • To verify that 2FA via email is turned on, make sure it says Activated
      • For more security, check all the toggles under the Enable 2FA column.
    • You’ll receive a code in the email you used to create your Noones account
    • Input the 6-digit code found in the email
    • When all the toggles are blue, you’re done! 2FA via email is set up
  • Troubleshooting 2FA

    Have problems with your two-factor authentication (2FA)? Here's how to troubleshoot 2FA via Google Authenticator (GA), Authy, or Email. 

    Google Authenticator (GA) and Authy

    If your GA/Authy codes don’t work, it might be because the time on your Google Authenticator app is not synced correctly with your device. Make sure to check the clock and set it to the correct time zone. An incorrect clock can cause codes to be out of sync.

    Email

    If you’re having issues receiving 2FA codes via email, please check the following:

    • Make sure your inbox is not full
    • Make sure emails from Noones are not going into your spam folder
    • Make sure your email is verified on your Noones account
    Note: If none of the mentioned steps worked, you can reset your 2FA by following the steps here or contact our support team. 
  • How to reset 2FA

    Setting up 2FA on your account significantly improves your wallet security, but sometimes you may lose access to your 2FA due to:

    • Your phone is lost or damaged
    • The authentication app is deleted
    • You switched to a new device and the app with all the codes cannot be transferred to your new device

    If this happens, click "Trouble logging in?" when you're asked to enter your 2FA code. From there, we'll ask you some questions and we'll see how we can help.

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