Buying Cryptocurrency

  • Buying Cryptocurrency

    In this guide, we'll teach you how to buy your first cryptocurrency from Noones in three simple steps. If you want to create your own offer, please see our article on creating offers

    Step 1: Setting up search requirements

    • Create an account or log in to your Noones account
      • Hover over the Buy arrow, and click your preferred cryptocurrency to show the page with offers to buy cryptocurrency.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    • Click Show All or Any Payment Method field and select your preferred payment method to buy crypto on the dialog box that appears.
      • Alternatively, click View offers for all payment options to see the list of all payment methods available.
    • Click Any Currency and select your currency from the list. Enter the amount you want to trade in the Any Amount field.
      • You can leave the Any amount field empty if you do not have any specific amount in mind.
    • Select your country from the Location list.
    • Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

     

    Step 2: Finding an offer

    • Browse through the list of offers — The list begins with offers that have:
      • Sellers with the best rating and reputation.
      • Sellers who are the most active on the platform and are ready for instant trade.
      • The most profitable margin.
    • Check the tags and labels for additional information about an offer. When you find an offer you like, click Buy to show the Offer Page

    Note: Your trade hasn’t started yet, at this point.

    • Study all details of the offer such as:
      • Buying limits — is the offered amount neither too low nor too high?
      • Seller’s rate — does it look profitable for you?
      • Time limit — will you manage to execute the payment within this timeframe?
      • Offer terms — is the seller requesting additional documents or having specific requests as part of the trade procedure?
    • Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click BUY NOW.
      You can click Take a Tour to receive a walk-through of the process in case you have any questions or doubts.

    Note: At the moment when the trade starts, the cryptocurrency rate is fixed and will not fluctuate.

     

    Step 3: Trading

    • Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.
    • Make the payment.
    • After making the payment, click the I have paid button.
      • When the Self Declaration dialog box appears, click Yes, I have paid.
    • The seller releases the crypto from the trade escrow — The trade is completed successfully and the crypto will be available in your Noones wallet.

    Note:

    • You can always cancel the trade by clicking the Cancel button, but do not do this if you've already made the payment. Instead, 
    • Click the Dispute button for any trouble or disagreement to invite our moderators to investigate the case.

    Tip:

    • After the seller of cryptocurrency has released funds from the trade escrow, consider leaving feedback. This helps other traders to understand who they are dealing with.
    • You can click Add Username to your contacts to add a user to your Trade Partners list and to quickly trade with them in the future — This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the transaction, click Public receipt at the bottom of the page.

    Check our Tips for Buying Cryptocurrency for more information. If you want to sell cryptocurrency, explore this page Selling Cryptocurrency.

  • What are Noones Verified Offers?

    Verified offers have been vetted by the Noones team to ensure they’re listed by trusted members of the community. 

    Finding verified offers

    Once you’ve made a decision on what you’re looking for, customize your search with the following:

    • Type of cryptocurrency you’ll be buying
    • Currency you’ll be using
    • Payment method you’ll be using
    • Purchase amount

    From there, just use the toggle to only see verified offers.

  • India's Income Tax Law

    Beginning July 1, 2022, income tax law in India will require income taxes to be paid for the transfer, meaning the sale or exchange of any virtual digital asset (VDA) such as cryptocurrency.

    Anyone who purchases cryptocurrency from a seller located in India will be required to pay a 1% tax on the sale, regardless of where the buyer is located.

    This tax isn't collected or remitted by Noones, as all members of our community are responsible for reporting their income to the appropriate government agencies and paying any applicable taxes.

    If you'd like more information about tax law or your specific circumstances, you'll want to contact a legal or tax professional.

  • Tips for Buying Cryptocurrency

    Buying cryptocurrency can be tough at first, so we've prepared these guides to get you started and help you complete a trade on Noones.

    Minimum Trade Amount

    If you’re buying, the current minimum is 10 USD or its equivalent in other currencies. If you’re selling, the minimum is 0.001 BTC.

    Seller’s reputation and activity

    A seller’s reputation is displayed with a green thumb. This is the total of all of the positive feedback the seller has received.

    Clicking on the seller's name will show their full profile, where you can see how much negative feedback they've received in addition to the positive. You can also see their location, all of their active offers, and other important information about them.

    Tip: Pay attention to each type of feedback positive and negative.

    Despite having more than 10,000 positive feedback and 1,000 negative feedback, you should still be cautious about such users. Pay attention to the percentage of negative feedback in relation to the negative and positive ones.

    Also, do not forget to check for how long a user is present on our platform, and to make sure that you will have a quick trade without any delays from the seller’s side, always consider the seller's last seen status. 

    Additionally, it is also much better if the seller is ID-verified — This means that we have checked his documents and background.

    Always read the seller's offer terms and instructions before you start a trade

    Sellers should mention what they expect and what you will need to provide.

    Gift cards for example, most of the sellers require a receipt to prove that it was bought legally and to establish that you are indeed the owner of the gift cards. If this information is requested:

    • Unable to provide - do not to proceed with the trade.
    • Able to provide - have everything ready before you start the trade.

    Be aware of the price

    The Bitcoin price in Noones is never equal to its official market rate as sellers charge a fee to convert traditional currency into Bitcoin. The price of the fee varies among sellers and depends on who you buy from, so be on the lookout for the best deals.

    The offer page always includes the rate of each seller. What should interest you the most is how much you get on dollar. The higher the number, the more profitable the trade will be for you.

    Click the Paid button only when you have sent a payment

    Once you’ve clicked the Paid button, the countdown timer stops and the trade can no longer expire. This button provides security from dishonest or forgetful sellers — If you had sent the payment or payment info such as gift card codes to the seller and the offer expires, the escrow will release the cryptocurrency back to the seller's wallet leaving you with nothing. 

    If you click the Paid button and you haven’t paid, the seller might think you’re a coin-locker or someone trying to scam them.Be sure to only click the button once you’ve paid to prevent complications.

    Don't cancel the trade if you have sent a payment

    We know that problems sometimes arise during trades, but it's important to never cancel the trade once you've already paid the seller. If you've paid for your crypto but something has gone wrong, you can start a dispute.

    Starting a dispute brings a Noones Moderator in to help with the situation. If you cancel the trade after the payment has been made, getting a resolution is not guaranteed and the Moderators will not be able to help. 

    Brokering of gift card codes is strictly prohibited

    Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Noones Terms of Service.

    If you keep trying to give sellers used codes, you will be reported and banned from trading on Noones as it is not only a waste of your own time but also that of others. Remember to only use gift cards you have bought yourself.

    Third-party payments is not allowed

    You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for the cryptocurrency is not allowed and can be considered as a scam.

    Always trade for the whole amount of the gift card

    If you have a $50 gift card, you can't trade that partially.

    Example: Asking someone to only take $33 out of your $50 gift card

    The seller can only take the whole amount, so if you start a trade for $33 and he takes $50, the only way to get your change back in cryptocurrency is by starting a new trade for the difference, which is also not guaranteed as the seller’s ranges may not meet that amount or the seller may take down their offers or go offline.

    Never ask the seller to release the cryptocurrency first

    This is grounds for an instant ban as it indicates a scam. We have an escrow service, so you know the crypto is there and waiting for you once you complete the payment.

    Be polite to sellers

    They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language; it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.

    Not Interested? Cancel!

    If you are no longer interested in the trade and have not yet paid the seller, feel free to cancel the trade. It will free their escrow and let them continue to trade with others who are interested. If you don’t cancel the trade and leave it hanging, the seller will have to file a dispute or report you, which will probably result in you getting negative feedback.

    You can see all of your active trades on your dashboard. Click Chat to open the trade, and click Cancel to cancel them.

    Also, remember that any price negotiation is strictly forbidden. If you do not like the offer, do not insist on changing the price in the same trade. Just start a new trade with new values to avoid any disputes or misunderstandings with the seller.

  • Buying Cryptocurrency with In-game Items

    Noones allows you to trade cryptocurrency for in-game items from popular video games such as skins, weapons, game balance, and more. Here’s everything you need to know about it.

    Before trading

    Before you start buying cryptocurrency for in-game items, make sure you have the means to prove that the item was transferred to your trade partner. Whether you choose a game currency, boost, or skin, you must ensure you have the means to verify the transition of the item.

    Warning:

    • Selling accounts is prohibited. 
    • Don’t disclose any information (eg. your Noones or game account login details) to the sellers.
    • Don’t take the risk by transacting outside of Noones trade flow as it isn’t protected by Noones secure escrow.

    Trading

    Searching for an offer:

    The first step in buying cryptocurrency for game items is to look for an offer that accepts this type of payment. You can also specify the amount you wish to buy and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how exactly the in-game item will be delivered and decide whether your trade partner is okay with the product before proceeding. 

    Creating an offer:

    You can also create your own offer to buy crypto with game items.

    Here are a few things to keep in mind:

    • Set a margin you find profitable as negotiations during the trade is not allowed
    • Write clear offer terms and instructions
    • Use offer labels to highlight essential information such as the item type and the name of a game
    • Consider including FAQs section—think what questions trade partners may ask
    • If necessary, mention the following:
      • the game server where the exchange should take place;
      • will the delivery happen “face to face”, via game mail, or any other in-game exchange channel;
      • required game character level, etc.
    • Be clear about what proof of payment you can offer to your trade partner, for example, screenshots of an in-game transaction.

    Once you’ve created and published your personalized offer, wait for a seller to start the trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed accordingly.

    Completing a trade

    Once you have provided all the documents requested by the seller, click Paid. The last step will be for the seller to confirm receiving the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete.

    Tip: Do take a screenshot of your proof and keep it as it may be useful in case of a dispute.

    After trading

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the same user in the future, you can add them to your trusted list.

    See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency.

  • Buying Cryptocurrency with Bank Transfers

    Bank Transfers are a popular payment method on Noones. Learn how easy it is to trade cryptocurrency with automated Bank Transfers.

    Before trading

    Before you start buying cryptocurrency with Bank Transfers, add your bank account details to your Noones profile.

    Make sure your bank account is ready to make transactions and check if the account has any transaction limits or geographical restrictions in place. Also, consider using a bank that can easily provide proof of payment with all of the details visible in one page or pdf file.

    The required details for proof of payment in Noones are the following:

    • Account holder’s first and last name
    • Bank’s name and logo
    • Transaction date, time and status
    • Recipient’s account number and full name

    Trading 

    Searching for an offer:

    The first step in buying cryptocurrency with Bank Transfer is to look for an offer that accepts Bank Transfers as payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, you’ll need to read and accept the offer terms before the trade begins. These offer terms are set by Noones and it outlines how the trade should be carried out.

    Once the trade starts, the trade chat will be disabled. We will automatically send the buyer and seller’s bank account details to each other making Bank Transfers even safer and easier.

    Creating an offer:

    You can also create your own offer to buy cryptocurrency with bank transfers.

    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as negotiations during the trade is not allowed
    • If you’d like to use the old Bank Transfer process and set your own offer terms, choose “Other Bank Transfer” as your payment method.

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Head to the trade to see all the necessary details and transfer funds to the account provided.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click "Paid". Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will automatically go back to the seller's wallet.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After trading

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the same user in the future, you can add them to your trusted list

    Here are some other tips on how to buy cryptocurrency in Noones.

     

See all 14 articles

Selling Cryptocurrency

  • Selling Cryptocurrency

    You can sell cryptocurrency and get paid using 400+ payment methods. Here's how you can find buyers by browsing existing offers on Noones.

     

    Step 1: Setting up search requirements

    • Create an account or log in to your Noones account
      • Hover over the Sell arrow, and click your preferred cryptocurrency to show the page with offers to buy cryptocurrency.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    • Click Show All or Any payment method field and select your preferred payment method to sell crypto on the dialog box that appears.
      • Alternatively, click View offers for all payment options to see the list of all payment methods available.
    • Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.
      • You can leave the Any amount field empty if you do not have any specific amount in mind.
    • Select your country from the Location list.
    • Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

     

    Step 2: Finding an offer

    • Browse through the list of offers — The list begins with offers that have:
      • Buyers with the best rating and reputation.
      • Buyers who are the most active on the platform and are ready for instant trade.
      • The most profitable margin.
    • Check the tags and labels for additional information about an offer. When you find an offer you like, click Sell to show the Offer Page

    Note: Your trade hasn’t started yet, at this point.

    • Study all details of the offer such as:
      • Selling limits — is the offered amount neither too low nor too high?
      • Buyer’s rate — does it look profitable for you?
      • Offer terms — is the buyer requesting additional documents or having specific requests as part of the trade procedure?
      • Noones fee — this fee depends on the payment method you choose.
    • Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click SELL NOW.
    • In a dialog box that appears, click I understand the risk, proceed to sell.
    • A new caution dialog box appears. Confirm reading the warning by clicking I understand.
      • Then the Trade chat page appears.

    Note:

    • When the trade starts, the cryptocurrency rate is fixed and will not fluctuate.
    • Cryptocurrency is moved from your personal Noones wallet to the trade’s secure escrow.

     

    Step 3: Trading

    • Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.
    • Once your trade partner has made the payment, click Release.
      • Double-check if the amount sent to you is correct. Confirm sending crypto to the buyer by clicking Release in a dialog box that appears.

    Note:

    • Only the buyer can cancel the trade.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.
    • You can click Report a problem to file a report.
    • If the trade expires, you can reopen it by clicking Reopen escrow.
    • You release crypto from the trade escrow to buyer's Noones wallet. At this point, the trade is completed successfully. 

    Tip:

    • After a successful trade, consider leaving feedback to your trade partner. This helps other traders to understand who they are dealing with.
    • You can click Add Username to your contacts to add a user to your Trade Partners list and to quickly trade with them in the future — This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Warning: Some users are required to verify their identity to sell cryptocurrency.

     

    Check our rules for selling cryptocurrency for more information. In case you want to buy crypto, see the following guide. If you want to create your own offer, please see our article on creating offers

  • Rules for Selling Cryptocurrency

    If you are a Noones seller, make sure to follow our basic rules when selling cryptocurrency to keep the marketplace safe and secure.

    1. Accept your responsibility for possible risks.

    We at Noones do as much as possible to increase the level of security on our platform. However, you, as a seller, should accept all risks and liabilities that come with trading. It is up to you to protect yourself from malicious users and obvious scams. Check our security guide and safety tips for more information. 

    2. Brokering gift card codes is strictly prohibited on Noones.

    Brokering is when you buy a gift card code from a third party and resell it later to someone else. This goes against the Noones Terms of Service and is strictly prohibited. This rule applies both to e-codes and physical gift cards. 

    3. Be responsive to buyers.

    • If you are not at your computer, please deactivate all your offers. You can easily do it from your Dashboard. This will also help you avoid having your BTC locked in a trade escrow if a buyer starts a trade during your absence.

    • When a buyer starts a trade with you, say “Hi” and let them know you are ready to trade.
      Example: “Hi, I am ready, please follow the instructions and you can have your cryptocurrency in no time!“. This message may sound too simple and obvious. However, according to our statistics, a high number of canceled trades are due to an unresponsive seller. Please show to the buyer that you are ready.

    4. Maintain a civil tone with your trade partners.

    Offensive language and disrespectful tone are not allowed on our platform. Be understanding to buyers as some of them may lack trading experience. If you face any serious issue with your trade partner, do invite our moderators by starting a dispute.

    5. Write clear offer terms and trade instructions.

    • Have both offer terms and trade instructions in a simple short bulleted or numbered list. Read more on how to write good offer terms and trade instructions. This is relevant when creating your own offer.

    • If you have special payment-related procedures that may delay the release of cryptocurrency for a longer period, make it clear for the buyer. This must be frankly stated in your offer terms and trade instructions. You must make sure that the buyer understands that the release of cryptocurrency may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Noones advertises p2p service as instant.)

    • Write concise offer terms. The buyer sees offer terms before he starts the trade. It may contain important information about the trade.

      Example: uploading a photo of ID, uploading a cash receipt, accepting physical gift cards only, etc.

      Note that buyers avoid offers with complicated terms. Clear offer terms also give advantage in case of a dispute. Never leave this section blank while creating an offer.

    • Write clear trade instructions. Trade instructions are shown to a buyer once a trade starts. Instructions give additional guidance to your trade partner and should consist of clear steps.

    • Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with a photo ID, then put an example picture.

    6. Be aware of the minimum trade amount on our platform.

    It’s important that you know what the minimum trade amount set on Noones. Currently, the minimum trade amount is 10 USD to buy cryptocurrency.

    7. Do not use third parties for payments. 

    You are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others, this can be considered as fraud. For example, in the case of bank transfer, you should be the account owner, in the case of altcoins, you should be the owner of the wallet, etc.

    8. Off-escrow trades are not allowed.

    It’s important that you do not give other users your contact information to do a trade outside Noones trade flow. Noones escrow must be used at all times or your account may be banned. By avoiding paying escrow fees to our platform while trading outside our escrow service, you expose your BTC to much higher risk as our investigation team will not be able to assist you in case of an argument.

    9. Price negotiations are strongly forbidden.

    A buyer of cryptocurrency must pay the exact price that is set for trade. If during a trade both sides agree to change the amount, a new trade must be re-opened for the correct amount. Price negotiations within the same trade are against our Terms of Service.

    Check our guide on how to sell cryptocurrency on Noones to have an overview of our trade flow.

    10. Do not use absurd margin rates. 

    Do not use absurd margin rates in fixed rate offers, otherwise your offers will be lowered in the Offers list below.

  • Selling Cryptocurrency for In-game Items

    In addition to gift cards with a game balance, some games offer an option to gift in-game items such as resources, skins, weapons, etc. We are happy to offer you an opportunity to sell crypto for in-game items. Here’s everything you need to know about it.

    Before trading

    Before you start selling cryptocurrency for in-game items, make sure you have the means to check if the item was actually transferred to you. Whether you choose a game currency, boost, or skin, you must ensure you have the means to verify the transition of the item.

    Warning:

    • Buying accounts is prohibited.
    • Don’t return the in-game item under any circumstances after you have received it.
    • Don’t take the risk by transacting outside of Noones trade flow as it isn’t protected by Noones secure escrow.

    Trading

    Searching for an offer

    The first step to selling cryptocurrency for game items is to look for an offer that accepts this type of payment. You can also specify the amount you wish to sell and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how exactly the in-game item will be delivered to you and decide whether you are okay with the product before proceeding.

    Note: If after the trade has started you are being offered an item that is different from the advertised one, be extra cautious.

    Creating an offer

    To sell crypto for game items, you can also create your own offer.

    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Use offer labels to highlight essential information such as the item type and the name of a game.
    • Consider including FAQs section—think what questions trade partners may ask.
    • If necessary, mention the following:
      • the game server where the exchange should take place;
      • will the delivery happen “face to face”, via game mail, or any other in-game exchange channel;
      • required game character level, etc.
    • Be clear about what proof of payment you expect from your trade partner, for example, screenshots of an in-game transaction.

    Once you’ve created and published your personalized offer, wait for a buyer to start the trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed accordingly.

    Completing a trade

    Once you’ve received the item and the buyer has marked the trade as “Paid”, you can release the cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. Remember that cryptocurrency transactions are final and irreversible.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list.

    See our step-by-step guide on how to sell cryptocurrency and our rules for selling cryptocurrency.

  • Selling Cryptocurrency with Bank Transfers

    Bank Transfers are a popular payment method on Noones. This article will show how to sell cryptocurrency with our automated Bank Transfers.

    Before trading

    Before you start selling cryptocurrency with Bank Transfers, add your bank account details to your Noones profile.

    Make sure your bank account is ready to make transactions and check if the account has any transaction limits or geographical restrictions in place. Also, consider using a bank that can easily provide proof of payment, with all of the details visible on one page or pdf file.

    The required details for proof of payment on Noones are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Sender’s account number and full name.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency via Bank Transfer is to look for an offer that accepts Bank Transfers as payment. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you find a suitable offer, you’ll need to read and accept the new offer terms before the trade begins. These offer terms are set by Noones and outline how the trade should be carried out.

    Once the trade starts, the trade chat will be disabled. We now automatically send the buyer and seller’s bank account details to each other, making Bank Transfers even safer and easier. 

    Creating an offer

    To sell cryptocurrency via Bank Transfer, you can also create your own offer.

    Here are a couple of tips for your Bank Transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • If you’d like to use the old Bank Transfer process and set your own offer terms, choose “Other Bank Transfer” as your payment method.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if you’ve received the payment on your end.

    The last step for you is to release cryptocurrency from the trade escrow. Only click the “Release” button if you are absolutely sure you have received the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Noones.

     

  • Selling Cryptocurrency with Cash Payments

    There are a variety of cash payments that you can use to sell cryptocurrency on Noones. This article gives you an overview of selling cryptocurrency using any of the supported cash payments. 

    Before trading

    Before selling cryptocurrency with cash payments, here are a few things to consider:

    • Some payment methods such as Cash By Mail or Cash In Person, require full ID and address verification (for amounts higher than 50 USD per trade).
    • In case of some disputes, it is very difficult for Noones to provide assistance be ready to file a Police report in such cases.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency with cash is to look for an offer that accepts cash as payment. You’ll also need to enter the amount you wish to sell and your preferred currency.

    When you find the offer that suits you, be sure to read the offer terms before starting the trade. This will show you a brief summary of what the buyer requires from you regarding the payment.  In the case of Cash In Person, the offer terms should provide a brief list of meeting preferences.

    After reading through the offer terms and confirming that you agree with the conditions, it’s time to start the trade. Once the trade has begun, a more specific set of instructions should appear for the meetup. Usually, for cash trades, buyers should promise to provide a teller receipt. If at any point during the trade you feel confused about the instructions, feel free to send a message to the buyer via trade chat. They should be able to help you with any questions that you may have. 

    Creating an offer

    To sell cryptocurrency with a cash payment, you can also create your own offer. Here are some things to consider:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear which proof of payment you require and how much time you need to confirm the payment.
    • In the case of Cash In Person, state clearly, where you want to meet.

    Tip: Prefer public places for Cash In Person trades.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    For a Cash In Person trade, once all the details have been settled, it’s time to meet up with your buyer. Go to the specified location and collect the cash from the buyer. Once this is done, wait for the buyer to mark the trade as Paid. Now click the Release button. 

    Note that in the case of Cash By Mail, the trade may require a lot of patience from both sides.

    With other cash payment methods, the payment process itself is usually quite simple. In any case, always make sure you have provided correct details to the buyer and collected all possible proof of receiving or not receiving the payment. 

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade 

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Noones.

  • Selling Cryptocurrency for Debit/Credit Cards

    On Noones we provide an option to sell cryptocurrency for debit or credit cards, including prepaid cards. This article gives you an overview of selling cryptocurrency using any of the supported cards. 

    Before trading

    Before selling cryptocurrency for debit or credit card, please make sure that you have the means to check the balance on the card and that you are fully aware of how to use the funds as soon as possible. 

    Trading

    Searching for an offer

    The first step to selling cryptocurrency for debit/credit cards is to look for an offer that accepts that specific card type you have. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the buyer will require from you will vary depending on which specific payment you’ll be using. 

    Creating an offer

    To sell a cryptocurrency, you can also create your own offer.
    Here are a couple of tips:

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end. 

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Noones.



See all 11 articles

Offers

  • Creating an Offer for Amazon Gift Cards

    Want to create an offer for a specific Amazon Gift Card region? Check out the steps below to get started.

     

    1. Log in to your Noones account and click Create an Offer.

    2. Choose the cryptocurrency type you want, and then select Buy or Sell.

    3. Select the "Amazon Gift Card" payment method.

    4. Choose your currency from the Preferred currency drop-down list.

    5. Choose the Regions from the list below. 

    6. Check if all details are correct and click Next step to proceed. 

    7. For further configuration, follow these guides starting from Step 2:

     

  • Special Offer

    Special offers are a type of a trade which is sent to specific trade partners. Unlike classic offers, Special offers can only be accepted by the person it was sent to. All trades are protected by escrow, so if your trade ends up in a dispute, a moderator will step in.

    When should I use a special offer?

    A few examples of using special offers include:

    • Trading with someone you know personally, but still want the security of escrow.
    • Repeating a trade but with slightly different terms.
    • Sending a counter offer with adjusted terms.
    • Giving your trade partner a discount compared to your classic offer.
    • Sending a private offer that you don’t want to be seen publicly.
    How can I create a special offer?
    1. Start by sending your trade partner a message in the chat. You can send a message from their profile (click ‘Start Chat’).
    2. Once you’ve agreed on a trade, click the plus button next to where you enter messages and choose ‘Special Offer’.
    3. If your account is not verified to create offers, follow the instructions to complete verification.
    4. After that, you will see the form to create a special offer. From there, you can customize your trade requirements including trade type, payment method, amount, margin etc.
    5. Once the special offer is created, you and your trade partner can view the offer terms and can start the trade. Please note that the cryptocurrency rate is locked once the offer is created. If the market rate changes significantly after you’ve created your offer, you can cancel it and create a new one.
    What if I received a special offer?
    1. Make sure you agree with the terms with your trade partner before starting the trade. 
    2. If you don’t agree with the terms do not start the trade. You can talk to your trade partner about adjusting the terms in the chat if necessary. You can also send a counter-offer yourself (check out how to create a special offer above).
    3. Once you agree to the  terms, click ‘Start trade’.
    4. From there, you’ll be redirected to the trade chat to complete the trade. Please note that the contents of the trade chat are visible to Noones moderators. Only send payment confirmations, gift card numbers and other trade-related information in the Noones trade chat, or our moderators may not be able to help in case of a dispute.
    5. If the trade is successful, you’ll be redirected back to the private chat. If you need to trade again, you can create a new special offer.
    6. If the trade results in a dispute, a Noones moderator will step in to help. Please note: the moderator will not see your private chat, they will only see the special offer terms and the trade chat, so make sure that the terms always reflect the actual trade.
  • Country Restrictions on Payment Methods

    We have over 400 payment methods available on the platform. However, some payment methods are only available in certain countries:

    Payment Method Restricted Countries
    Cash App Cameroon, Ghana, India, Nigeria
    Chime Cameroon, China, Ghana, India, Nigeria
    GoBank China
    Green Dot Cameroon, China, Ghana, India, Nigeria
    Zelle Cameroon, China, Ghana, India, Nigeria
  • Featured Offers

    Featured offers are offers selected by our team that will be featured on the "buy" and "sell" sections in the Noones marketplace.

    If you see a featured offer in the marketplace, it could be from:

    • An Expert Trader
    • A trader that we trust (has received good feedback from trade partners)
    • A trader that you’ve marked as “trusted” in the past 

    How can I get my offer to be featured?

    We’re not taking requests to feature offers right now. Keep trading safely and fairly in the marketplace and maybe your offer will be featured someday!

  • How Do I Edit My Offers

    Once you make your buy or sell offer, you can easily edit the offer by following these quick steps:

    1. Go to your Dashboard. Under the My Offers section, you can see a snapshot of all your current offers. Here you can view your offers in more detail and edit your offers.

    2. For your Buy Offers, click on Offers to Buy. For your Sell Offers, click on Offers to Sell

    3. Next, click on the Edit button, next to the View button.

    Note:

    You can also Turn Off your offers with the blue toggle button.

    Special Offers can't be turned off; they can only be Cancelled.

    4. You will be taken to the first Edit Offer page. On this page, you can make changes to your payment method and other trade details. Once all your info is updated, click Next Step in the right-hand column. 

    Note:

    You can always delete the offer by clicking on the delete offer button.

    5. After hitting Next Step, you will be taken to the second Edit Offer page. Here you can change trade pricing, offer margins, and other details. Once all the info is updated click Next Step in the right-hand column.

    6. After hitting Next Step, you will be taken to the third Edit Offer page. Here you can change trade instructions, offer tags, offer terms, and other details. Once all the info is updated click Update Offer in the right-hand column.

    7. Once you update your offer, you will see a pop-up message confirming your updates. 

    Note:

    You can also share your updated offer on your social media accounts and via email.

    That’s it! You have now successfully edited your offer.

  • How can I lift a restriction on my payment method?

    To help make the marketplace a safer environment, Noones has placed restrictions on some payment methods in certain countries. You won't be able to create a new offer or start a new trade using restricted payment methods. If you have current offers using restricted payment methods, those offers will be deauthorized.

    If you are temporarily living or traveling in a country where a payment method is restricted, but you have proof that the payment method belongs to you, please:

    1. Take a screenshot of the account that displays your name
    2. Provide proof that you are only temporarily in a restricted country, and proof of address or documentation from your country of origin
    3. Send the screenshots of the documents to our support team through our automated website helper. You can check this article, How to Contact Support.

    Our team will review your information and contact you if they have additional questions.

     

See all 20 articles

Trades

  • Noones Silent Pool

    Silent Pool is a marketplace to buy or sell altcoins peer to peer. The trades are not exposed publicly, which allows you to put big orders without moving the price of the altcoins.

    The trades are protected by Noones escrow, same as all other P2P marketplace trades.

    Using Silent Pool is easy if you are familiar with how Noones P2P trades work. Please refer to the two examples below for details.

    I want to sell altcoins

    First of all, go to Silent Pool and select the altcoin you want to trade. If it’s not supported yet, feel free to suggest it.

    Continue to the search form and make sure you selected the right altcoin to sell. You can also select one of the cryptocurrencies in your Noones wallet that you want to get.

    Hint: if you don’t see an offer you like, try selling for a different crypto (e.g. BTC instead of USDT) and converting afterwards.

    spool1.png

     

    Couldn’t find a good offer? Want to sell for your price? Create an offer by clicking Create an offer. See the instructions below.

    Once you find an offer, click Buy to start the trade. You will see how much altcoins you are supposed to transfer. Your trade partner will provide an address to transfer the altcoins to. Be careful: only use the addresses provided via the Noones trade chat, otherwise we will not be able to protect you in case of a dispute.

    Once the altcoins are transferred and confirmed on the blockchain, click the PAID button and wait for the other party to release the crypto to your Noones wallet.

    Things didn’t go as planned? You can start a dispute and let our moderators resolve the problem. Make sure you followed the vendor’s terms and presented the transaction id of the altcoin transfer to the moderator.

    I want to buy altcoins

    Open the Silent Pool search form and select the crypto currency you have in your Noones wallet. No crypto yet? Deposit it in your Noones wallet or trade in Noones Marketplace.

    Next, choose an altcoin to buy. Couldn’t find your altcoins in the list? Feel free to suggest it.

    spool2.png

     

    Once you find an offer, click Sell to start the trade. Enter the amount in Bitcoins to sell. This amount will be locked in Noones escrow for the whole trade.

    Next thing you need to do is to provide the address to transfer the altcoins to your trade partner. If your payment requires special instructions, like the blockchain to use, you are obliged to make them clear to your trade partner. You can do this in the trade chat. Be careful: never share any details outside of the Noones trade chat, otherwise we will not be able to protect you in case of a dispute.

    Your trade partner will transfer the altcoins and let you know. Please confirm the transfer on the blockchain or in the external wallet you are using for your altcoins. Once confirmed, please click the button to Release Bitcoin. Congratulations, your trade is done!

    Things didn’t go as planned? You can start a dispute and let our moderators resolve the problem. Make sure you provided the correct deposit address in the trade chat prior to starting the dispute.

    I want to create an offer

    1. Go to Create an Offer
    2. Chфoose the crypto currency in your Noones wallet you want to use: BTC, USDT or USDC.
    3. Choose whether you want to buy the selected crypto (and sell altcoins) or the other way.
    4. From the list below select the altcoin you would like to buy or sell.
      spool3.png
    5. To set the price, enter the desired margin (in %). Your offer price will be updated automatically every 10 minutes to the market price of the altcoin + the margin % you have chosen.
    6. Set the minimum and maximum trade amount. For example, if you have $1000 worth of Litecoin, you may want to set $100 for the minimum and $1000 for the maximum.
    7. Click next to proceed to the last step: enter the Offer Label (it will be displayed in the offer search) and Offer Terms. Make sure to clarify how you want altcoins transferred: which blockchain, wallet or platform you prefer to use.
      spool4.png
    8. Finally, click Create Offer button to complete the process. You can check the status of your offer in My Offers. Hint: if you are going offline for a long period of time, it’s a good idea to temporarily deactivate your offer.
    9. Once somebody accepts your offer, you will get a notification. You can manage your notifications in Settings.

     

  • What are Security Deposits for?

    Security deposits are a common practice often used to ensure the integrity of transactions and to  facilitate a secure marketplace. In NoOnes, security deposits can be as low as 0.005 BTC or 315 USDT

    Note:

    • If you don’t have enough crypto in your account to cover the security deposit, your offer will not be activated.
    • Your security deposit amount can be released not earlier than 7 days after your last trade.
    • You can manage your security deposit from My Offers dashboard.
    • Not all offers require a security deposit, it depends on payment method and sometimes on region.
    • No security deposit will be required for trades less than $200 in total volume per day

    Making a security deposit

    1. Login to your NoOnes Account. You can navigate to My Offers from your Home dashboard, from menu on the left side or just hover over Home on the header menu and click My Offers.

    2. At the top of My Offers list you will find Security deposit. Click Deposit.

    Screenshot 2024-03-22 at 11.51.22.png

    3. Read the message carefully and click Deposit to confirm the transaction. A notification will then appear confirming that your crypto was deposited from your wallet to NoOnes secure escrow.

    Note: You do not have to deposit BTC or USDT for each offer or payment method separately. Your deposit covers all offers.

    Withdrawing security deposit

    1. Login to your NoOnes account. Go to My Offers.

    2. Above the My Offers list on the Security deposit dashboard, click Withdraw.

    3. Read the message carefully and click Withdraw to confirm the transaction. A notification will then appear confirming that your crypto was withdrawn from NoOnes secure escrow to your wallet.

    Note:

    • You can withdraw your security deposit not earlier than seven days after your last trade. This includes successful and cancelled trades.
  • Automated Bank Transfers

    Buying and selling cryptocurrencies using Bank Transfer is automated to make trading even easier and safer for you.

    The trade chat will be disabled in Bank Transfer offers you create or edit. We’ll automatically share the buyer and seller’s account details with each other instead. We’ve also introduced new Offer Terms for Bank Transfer trades, which have been set by Noones. These Offer Terms outline how the trade will proceed. 

    Note: If you’d prefer to stick with the old Bank Transfer process, choose “Other Bank Transfer” as your payment method.

    Here’s how our automated Bank Transfers work:

    How to sell cryptocurrency with an automated Bank Transfer

    Creating an Offer
    1. Click “Create an Offer” on the Noones homepage.
    2. Choose the cryptocurrency you’d like to sell, then ensure “Sell Bitcoin/Tether/USD Coin” is selected.
    3. Select “Bank Transfer” as your payment method, then choose the currency you’d like to receive and select the country where your bank account is based. 
    4. You’ll need to accept Noones’ new terms for Bank Transfers to continue with an automated trade. 
    5. Select the bank account(s) that you’d like to use for this offer and enter your bank’s name(s). If you’ve not added a bank account yet, you can do so here. Click “Next Step” when you’re done. 
    6. Set the rate, offer trade limits and offer margin before continuing to “Next Step”. 
    7. You’ll now see “guided trade”, “no third parties” and “receipt required” set as the Offer Tags by default. The “guided trade” tag is mandatory. You can remove or change the latter two tags to suit your needs. 
    8. Make sure to read Noones’ new Offer Terms carefully, then select whether you’d like your trade partner to be verified, the visibility of your offer and you can enter a reason for the Bank Transfer (optional).
    9. Click “Create Offer” and your offer will be live!
    Making a Trade
    1. When a buyer starts an active trade with your offer, your cryptocurrency will be securely held in escrow until you release it. 
    2. You’ll be shown how much cryptocurrency you’re selling and what you’ll receive in return, as well as the buyer’s and your own account details.  
    3. Once the buyer has marked the trade as Paid and attached proof of payment, check your own account to confirm you’ve received the funds. 
    4. When the funds have arrived, click “Send Bitcoin”.
    5. Enter your 2FA code to release the crypto from escrow and complete the transaction. Don’t forget to leave feedback!

    How to buy cryptocurrency with an automated Bank Transfer

    Creating an Offer
    1. Click “Create an Offer” on the Noones homepage.
    2. Choose the cryptocurrency you’d like to buy, then ensure “Buy Bitcoin/Tether/USD Coin” is selected.
    3. Select “Bank Transfer” as your payment method, then choose the currency you’d like to transfer and select the country where your bank account is based. 
    4. You’ll also need to accept Noones’ new terms for Bank Transfers to continue with an automated trade. 
    5. Select which banks you’re willing to send payment to (or select “All Banks”), then choose which bank account you’ll use to send payment. If you’ve not added a bank account yet, you can do so here. Click “Next Step” when you’re done.
    6. Set the rate, offer trade limits and offer margin before continuing to “Next Step”. 
    7. You’ll now see “guided trade”, “no third parties” and “receipt required” set as the Offer Tags by default. The “guided trade” tag is mandatory. You can remove or change the latter two tags to suit your needs. 
    8. Make sure to read Noones’ new Offer Terms carefully, then you can adjust additional instructions and limitations on your offer.
    9. Click “Create Offer” and your offer will be live! 
    Making a Trade
    1. When a seller starts an active trade with your offer, their cryptocurrency will be securely held in escrow. They’ll release it once they receive your payment.
    2. You’ll be shown how much you’re buying and what you need to pay, as well as the seller’s bank account details. 
    3. Select which bank account you’ll make the payment from and click "Confirm". We’ll then send your account details to the seller. 
    4. Transfer the payment to the seller’s specified bank account. Make sure you receive a receipt or take a photo or screenshot of the confirmation to use as proof of payment.
    5. Mark the trade as “Paid”, then confirm on the Self Declaration pop-up. 
    6. Select your proof of payment on the next pop-up, then click "Upload".
    7. Click "Upload" to send your proof of payment to the seller. 
    8. Once the seller receives the payment, they’ll release the cryptocurrency to your wallet to complete the transaction. Don’t forget to leave feedback!

  • How to find your Transaction ID (TXID)

    Whenever you send crypto to an external wallet address, your transaction will have a specific Transaction ID (TXID), which consists a long string of numbers that identifies your transaction on the blockchain like a digital receipt. The person you're sending the crypto to might request your TXID to prove that it has been sent successfully.

    Here are the 2 easy steps to find your TXID in Noones:

    1. Click "Wallet" at the top of the page
    2. Click "ALL OPERATIONS" at the bottom of the page.

    You'll then see a list of all of your transactions, including the Transaction ID for each. 

  • How to Avoid Chargebacks

    Chargebacks happen when the other party requests their funds back after a trade. This means, your trade partner can request their funds back even after you received the payment.

    Here are a few things you can do to protect yourself:

    • Chargebacks are usually related to third party payments. If a third party payment was sent, try to get as much information as you can about the account the payment was sent from

    Note: Third-party payments are payments made by someone who the payment method/account does not belong to.

    • Take a look at your trade partner’s feedback history before starting a trade to make sure they aren’t getting feedback about chargebacks
    • If you created the offer, add tags that indicate if you accept third party payments or not. 
      • If the user is ID verified, ask them if they are making the payment with their verified name
    • If you don’t accept third party payments and the buyer is trying to use one, ask the buyer to cancel the trade

    If a buyer has filed a chargeback, take a look at this article to see what you can do.

  • Noones Escrow

    To secure the marketplace, Noones employs various protocols such as escrow to prevent fraud and make the trading experience safe and fair for everyone.

    So how does the escrow work?

    When a trade starts, the seller’s crypto is automatically transferred into a temporary safe deposit account (escrow). Once the payment is made and confirmed, the seller can release the cryptocurrency from the escrow and this will mark the completion of the trade.

    Note: The amount transferred into the escrow is the trade amount plus escrow fee.

    How escrow helps cryptocurrency buyers?

    If you've made a payment and the seller refuses to release your crypto, the seller’s cryptocurrency will stay in escrow until our moderators step in to investigate and award to the deserving party — here's how you can start a dispute.

    How escrow helps cryptocurrency sellers?

    Sometimes a buyer may not be able to finalize the payment for the cryptocurrency resulting in a canceled or expired trade. If you’re the seller in this case, your cryptocurrency will safely return back to your wallet.

     

See all 18 articles

Disputes

  • How Do I Start a Dispute in Noones?

    We have our dispute system through which conflicts between our users are settled in the fairest way possible.

    Our marketplace offers an opportunity for our customers to freely trade cryptocurrency with each other and a vast majority of the trades go smoothly and successfully. But some cases, it requires an intervention of our moderators. This article will give you an overview of the dispute resolution process.

    Steps to start a dispute

    • In the trade chat, click Dispute.
    • Select a dispute reason from the list and explain what happened clearly in the text box below — Here are the dispute options for sellers and buyers:
      • Cryptocurrency seller: Coin locking, payment issue, other.
      • Cryptocurrency buyer: Unresponsive vendor, payment issue, other.
    • Click Start dispute and check the moderator's message on the trade chat
    • Provide as much evidence as you can, such as:
      • Proof of payment (transaction receipt, a screenshot of payment, video proof)
      • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt, screenshots or video recording)
      • Phone call recording of a conversation with the payment method's customer support.
      • Any additional proof as requested by our moderators.

    The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Noones moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    Note: 

    • Once you have submitted a dispute request, you do not have to contact our Support. Our moderators will definitely look into your case as soon as possible and reach out to you.
    • Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding.
    • Don’t flood the chat with messages as it may hold up the moderator. Wait for the moderator to join the dispute for investigation.

    How to cancel your dispute?

    If you have started a dispute but changed your mind and want to cancel it, do one the following:

    • If you're the crypto seller and the buyer has resolved the issue from their end, click Release to complete the trade
    • If you're the crypto buyer and the issue has been resolved, click Cancel

    Tip: To ensure the best solution possible, wait for a moderator and let them decide on how to solve the dispute.

    Reasons for losing a dispute

    If you lose a dispute, it could be for several reasons. The most common reasons are:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • The evidence you provided was not enough

    We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. A decision is made only when the investigation is finalized to the moderator’s satisfaction. 

    Read more on how to protect your funds from scammers in our security guide

  • When Should I File a Dispute?

    Wondering when is the right time to file a dispute to resolve an issue? Find out in this article. 

    As a crypto buyer:

    • If you’ve followed the seller’s instructions, completed the payment, but the seller refuses to release the crypto
    • If you made the payment but the seller stops responding and has not released the crypto
    • If you notice any violations of the Terms of Service

    As a crypto seller:

    • If the buyer marks the trade as “paid” without a valid payment and became unresponsive
    • If the buyer says they have paid you, but you did not receive the payment or there’s an issue with the payment
    • If you notice any violations of the Terms of Service

    If you’re not sure how to file a dispute, take a look at this article for a step-by-step guide.

  • What Information Should I Provide During a Dispute?

    The more information you provide during the dispute process, the easier our team will be able to process your dispute. We’ve put together a collection of best practices to help our team accurately process your disputes.

    When uploading evidence:

    • Make sure the image is not cut off or cropped
    • Make sure the image is clear
    • Do not alter or change the image

    What information should I provide?

    Gift card disputes:

    Crypto Buyer:

    • Image of the gift card with the Noones trade chat clearly in the background (please make sure that all four corners of the card are in the image)
    • Receipts to prove that you own the gift card
    • Video recording while checking the balance of the gift card before uploading it during the trade 
    • Evidence showing you own the gift card (history from the issuer’s website, etc.)

    Crypto Seller:

    • A full screen, un-cropped screenshot that shows both the code itself and the error message received when trying to redeem
    • Video recording while trying to redeem the card after getting the code from the buyer

    For more information on gift card disputes, take a look at this article

    Bank transfer disputes:

    • A PDF of your bank statement that shows the transaction
    • Video recording of transaction history (name must match the name on your Noones account, and please show the transaction history from the day before the trade up until today)
    • Audio recording from you and the financial institution confirming the transaction

    Online wallet disputes:

    • Screenshot confirming the status of the online wallet transaction
    • Proof that the online wallet belongs to you (video recording of your online wallet account name matching the name on your Noones account)

    Debit/credit card disputes:

    • Proof that your card was charged (video recording of your bank account name matching the name on your Noones account and 10 days of transaction history and please make sure the date is visible)
    • Audio recording of the conversation between you and your card provider confirming the transaction

    Cash disputes:

    • Any evidence that shows your cash withdrawal (bank statement, ATM receipt, etc.)

    Digital currency disputes:

    • The trade/hash ID of the transaction
    • Any additional screenshots that proves you completed the transaction
  • I Have an Issue with a Trade but I Can’t File a Dispute

    The best way to resolve a trade issue is by filing a dispute as soon as possible so that our team can quickly investigate the matter. The sooner a dispute is filed, the more resources our team will have to help resolve the dispute. 

    If you’re not able to file a dispute, it could be due to the following:

    • The trade was cancelled
    • The buyer failed to mark as PAID resulting in an expired trade (system automatically cancelled the trade)

    You can reach out to us about this by sending as much information as you can such as the trade ID, proof of ownership/payment, details of what happened, etc. Our team will then do their best to investigate, take necessary action, and ensure this doesn't happen again in the future, but it is not guaranteed we will be able to resolve the issue.

    Note: Assistance with the inactive trade issues is limited to the cases outlined above. If you experience any issues with the trade, please make sure not to cancel or let the trade expire. We recommend reviewing this guide we put together to help preventing the trade issues.

  • Why did I lose a Dispute? (Gift Card)

    Despite minimal support from gift card services, Noones conducts thorough investigations to resolve gift card disputes. Here are several possible reasons why you may lose a dispute.

    As a buyer, you could lose your dispute due to any of the following reasons:

    • Not providing valid evidence requested within the timeframe given to you
    • Unable to prove that you are the original owner of the gift card. We do not advise selling a card that you did not originally buy — Brokering of gift cards is not allowed
    • Selling a used or invalid gift card
    • The evidence provided was insufficient 
    • A violation of the other party’s offer terms and/or trade instructions
    • Failing to provide proof of payment, not responding to the seller or being inactive in the trade after clicking "Paid" (please note that in these cases, your dispute may be decided in under 12 hours)
    • Other violations of Noones’ Terms of Service

    Warning: Some of these reasons could lead to you being permanently banned from our platform.

    Supporting the trade of gift cards for a cryptocurrency is complicated. The guidelines we follow are to protect the Noones community when a gift card trade is disputed.

    As a seller, you could lose your dispute due to any of the following reasons:

    • You redeemed a valid gift card and did not release the cryptocurrency
    • A violation of the offer terms and/or trade instructions
    • Suspicious trade activity
    • You provided insufficient, false, or edited evidence
    • Other violations of Noones’ Terms of Service

    What to do during a gift card dispute?

    If you enter a dispute, you must be prepared to prove that you are the owner of the card. If you are not the original owner of the gift card, this makes proving the validity of the gift card very difficult. For this reason, sellers of cryptocurrency are highly favored in such disputes. 

    What do we ask for in gift card disputes?

    • A photo of the original gift card with your Noones trade chat clearly visible in the background
    • A complete photo of the original receipt (no cut-offs)
    • For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase
    • Proof of conversation with the gift card issuing company’s customer support
    • Any additional evidence as required by Noones (Example: ID Verification)

    Note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important in resolving the dispute in a timely manner. 

    As per our Terms of Service, we remind you that Noones is not a licensed gift card vendor nor an authorized dealer of any gift card issuer, and brokering or reselling gift cards is strictly prohibited on our platform. Noones understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

  • Why did I lose a Dispute? (Other Payment Methods)

    To keep Noones a safe experience for all, unbiased moderators decide who wins or loses a dispute.

    If you lost a dispute, it could be due to the following:

    • The user did not provide the requested evidence within the given timeframe
    • Suspicious trade activity
    • The user did not submit the trade/hash ID of the transaction
    • Buyer or Seller did not submit a PDF of their bank/online account statement that shows the transaction
    • The user provided insufficient, false, or edited evidence
    • Buyer or seller violated the other party’s offer terms and/or trade instructions.
    • User violated any of Noones’ Terms of Service.

    Note: Some of these reasons could lead to you being permanently banned from our platform.

    What to do during a dispute?

    During a dispute, we recommend that users of both parties adhere to our Terms of Service. At Noones, we try to be as fair and as helpful as possible, and during the process, we recommend that users be forthcoming with information in order to quickly and correctly resolve the dispute. 

    What do we ask for in disputes?

    During a dispute, we also ask for any evidence that may help the moderator make a decision. Evidence can include the following:

    • A PDF of your bank/online account statement that shows the transaction
    • A video recording/screenshot of the online wallet where the transaction that took place
    • The trade/hash ID of the transaction
    • Any additional screenshots that prove you completed the transaction

    For further information on what to provide in a dispute visit our Help Center page: What Information Should I Provide During a Dispute.

    Noones understands that filing a dispute can be a frustrating experience, and we are continuously working towards solutions to make the trading experience safe and secure for all our users. If you have further questions on your dispute claims please reach out to our support team. 

    For more information on why you may have lost a dispute specifically related to gift cards, visit our  Why did I lose a Dispute? (Gift Card) page.