1. Noones Help Center
  2. Account Verification

Account Verification

Everything related to verification of your account: phone, email, KYC, ID, address. Guides, technical issues.

Account Verification

  • Limits and Verification

    Verified users on the Noones platform have access to more features, such as higher trade amounts and unlimited transactions, a free crypto wallet, and the ability to publish their own offers on the marketplace.

    The following table lists out our various verification levels along with their corresponding benefits:

    Level Verification Per Trade Limit Combined Operations 
    24h Limit     		Trade Volume Lifetime Limit Send from Wallet Lifetime Limit Free Crypto Wallet Create offer
    0 Email $0 $0 $0 $0 - -
    1 Email, Name and Date of birth $700 $700 $10,000 $10,000 Yes -
    2 Phone and ID* $10,000 ∞ ∞ ∞ Yes Yes
    3 Enhanced Due Diligence $50,000 ∞ ∞ ∞ Yes Yes

     

    * Users registering from certain locations might be required to pass identity verification to conform their eligibility to use platform services.

    Note: Lifetime trade limits and wallet send out limits are tracked separately. For example, you can have $500 remaining for trading, and $9,000 left for wallet send outs.

    Note:  the 24h limit applies to the sum of all operations performed by user over the last 24 hours:

    • trade (initiated via marketplace and via messenger)

    • internal and external send-out

    • receiving internal deposit

    • convert (aka swap, hedging)

    Why should I verify my account?

    With each new level of verification, here’s a glimpse of what you’ll unlock:

     

    Level 0

    Sign up with an email, verify it, and get your Citizen ID. You can't trade yet, but everything starts small. Share your Citizen ID QR code and invite friends to join Noones to start earning crypto rewards. It's that easy.

    Level 1

    Level 1 is the starting point in the peer-to-peer world. We ask for your date of birth to confirm your legal age and eligibility for our services.

    Level 1 grants a daily limit of $700. You can receive funds from friends on Noones as well as deposit crypto to your personal crypto deposit address, convert cryptocurrencies, or buy or sell them on the marketplace. There is a lifetime limit of $10,000 for trading and $10,000 for wallet transactions.

    • Free crypto wallet

    • Ability to trade and send out crypto

    • Ability to convert cryptocurrency

    • Daily limit of $700
    • Trade and wallet lifetime limits of $10,000

    Level 2

    Verify your identity and get rid of all limits. There are no daily or lifetime limits whatsoever. The only limit is the maximum amount per trade, which is $10,000. But you can have as many trades as you want.

    • Per-trade limit $10,000

    • No daily or lifetime limits

    • Access to more payment methods
    • Ability to create your own offers

    As you progress to Level 2, we kindly request your phone number to enhance your security and ensure seamless account recovery.

    Level 3

    Enhanced due diligence checks require verification of address. Level 3 users can trade up to $50,000 in a single trade.

    • Increased per-trade limit $50,000

    Warning:

    • In order to create an offer, you need to be ID-verified.
    • The per-trade limit for a trade is calculated based on the total volume of all active trades available for your current level. 
    • Check if your country is on the list where we may not make all of the Services available. In case your country is on the list, do not attempt to circumvent any restrictions imposed via the Services, such as by obscuring your IP address or submitting any inaccurate information regarding your location. Please refrain from using Noones in this case.

    Please visit our Help Center for more information on the verification process.

  • Email Verification

    Email address verification adds an additional layer of security to your account. Here's how you can verify your email address.

    1. Log in to your Noones account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    2. The Settings page appears and under Verify email address click Resend email. 
      A verification email will be sent to your registered email address. 
    3. Open the email in your inbox received from noreply@noones.com, and click Confirm Email.
      Your email address is now verified successfully. 

    Note:

    • You can request a new confirmation email only once every 20 minutes.
    • If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.

    After verifying your email, we also recommend setting up two-factor authentication on your Noones account if you haven't already.

     

  • Phone Verification

    You might want to verify your phone number after creating your account to enable two-factor authentication (2FA). Here's how you can verify your phone number on Noones if you didn't create your Noones account using your phone number.

    1. Log in to your Noones account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    2. The Settings page will appear and on the menu on the left side of the page, click Profile.
    3. Enter your phone number in the PHONE field and click Verify or Use a phone call instead.

      Note: We recommend the Verify option as the call option is not supported in all countries.

    4. a) Phone call option
          You will receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit. 
      b) Verify (SMS) option
          You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit. 

      Your number is now successfully verified!

      After confirming your phone number, consider activating 2FA and verifying your ID.

     

     

  • ID Verification

    Trading on Noones requires verification depending on the payment method used or the amount transacted. Whenever you hit the limit of operations available without ID verification, Noones UI would suggest you to increase the limits by verifying your ID.

    Step 1 Open the Verification Page

    Step 2 Insert Your Details

    Step 3 Provide ID Photo

    Step 4 Complete Face Verification

     

    Step 1 Open the Verification Page

    • Click the link in the operation limit error message.

    Step 2 Insert Your Details

    • Fill in the fields on the ID verification form.
    Field Name Description
    Country your photo ID is from Select the country that issued your ID.
    Type of photo ID Select the type of ID you are submitting.
    • If any other fields specific for a selected ID are displayed, fill in the requested values.
    • Click Start verification process.
    • If asked, confirm the consent to the processing of your personal data

    Step 3 Provide ID Photo

    • On the ID verification page, reenter the ID choice and click Next.
      • The Identity document page will then appear.
    • Choose whether you want to take a photo of ID or to upload an existing file from your device.

    Note:

    • Some countries may not have the ability to upload a file during the ID verification process. These users will need to take a live photo instead.
    • If you prefer to use your mobile phone, click Continue on phone 
      • Take a Photo
        • To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.
          • Click Take photo.
          • Click Start.

    Warning: Give the application permission to access your device camera.

        • Place your ID in the center of the screen and make sure all the necessary details are visible: 
          • your face on the document
          • document number
          • your full name
        • Click the Camera icon to capture the image.
          • The image is captured and displayed on the screen. 
        • If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
        • Repeat the process once again to capture the backside of your  ID card or Driving license. In the case of a passport, simply continue to the next step.
      • Upload file
        • If you want to upload a file from your device,
          • Click Upload file.
            • The Upload image page appears. 
          • Click Choose file and select a file from your device.
          • Click Choose another file if you want to retry. If you selected the right file, click Confirm.
        • Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.

    Step 4 Complete Face Verification

    The next step after submitting your ID is to complete your face verification. To verify your facial identity.

    • On the Face verification page, click Continue.
      • Center your camera page appears.
    • Make sure your camera is working and placed correctly. Click Continue.
      • The application activates your device camera so you can click a picture of your face.
    • Once you are ready, click Start.

    While clicking the picture, keep the following points in mind:

    • Look straight into the camera.
    • Make sure you are dressed decently and are not wearing glasses or hats.
    • Follow the instructions by moving your face closer to the camera.
    • Fit your face into the oval frame.

    In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.

    Note: If your attempt has failed, consider increasing the amount of light in the room.

    You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification. 

    Note:

    • There is a lifetime limit of 5 verification attempts for each user!
    • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).

    If you have any questions or face any issues, contact us via our contact form. After completing your ID verification, feel free to verify your address as well.

     

  • What Countries Require ID Verification?

    Based on where they live, some users are required to verify their identity. The following countries have mandatory ID verification to use Noones account:

    • Afghanistan
    • Belarus
    • Bosnia and Herzegovina
    • Burundi
    • Central African Republic
    • Democratic Republic of the Congo
    • Guinea
    • Guinea-Bissau
    • Haiti
    • Iraq
    • Lebanon
    • Libya
    • Mali
    • Moldova
    • Myanmar (Burma)
    • Nicaragua
    • Somalia
    • South Sudan
    • Sudan
    • Tunisia
    • Turkey
    • Ukraine
    • Venezuela
    • Yemen
    • Zimbabwe

    The list above is maintained in accordance with EU Sanctions Map.

     

    When would I need to verify my identity?

    You have signed up an account with Noones using a phone number from one of the countries mentioned above or your you have reached trade or wallet activity limit:

    • If you reach an equivalent of 10,000 USD in trade volume or wallet activity, you’ll be asked to verify your ID and proof of address
    • You may also be required to verify your identity for certain payment methods such as buying and/or selling cryptocurrency with Cash payments.

    What if I am in a blocked list country?

    If you’re in a country that is on the List of countries blocked on Noones, you’ll not be able to use any of Noones services.

  • Why Didn’t My Account Pass Compliance Review?

    The safety of our marketplace is very important. As a result, some accounts get banned for failing our compliance review for reasons, such as:

    • We believe that you have violated the Terms of Service, which may include:
      • Providing multiple and/or false identifications;
      • Operating more than one Noones account;
      • Refusing to verify your identity;
      • Please see our terms of service here. 
    • It’s connected with an activity that may be illegal.
    • We have received an order from a legal authority, which may include:
      • A subpoena or similar legal order;
      • Pending litigation involving your account; 
      • An investigation and/or proceeding involving your account. 
    • We can’t verify the personal and/or business purpose of your account and you have refused to provide us with the requested information. 
    • We identify your blockchain activity as a heightened legal/regulatory risk.
    • We believe that you may have taken action that we believe to be circumventing our controls and/or procedures to keep our platform safe.
    • We determine it is necessary to protect us and our users, including you, from danger or loss.

    Note:

    • If you're located in these countries you must verify your ID to create new offers, sell cryptocurrency, and use/access your wallet
    • You can’t appeal this decision, and we won’t address any further inquiries into this case.
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