General

General

• How to install Noones on iPhone / iOS

  I can’t find Noones app in AppStore

  Unfortunately Apple is not friendly to crypto-related applications, so Noones app may not show up in all countries. But there is a simple solution.

  How to install Noones on iOS

  1. Open Safari browser on your Apple iPhone
  2. Open noones.com and log in. You should see your Dashboard.
  3. Click the Share button at the bottom and select Add to Home Screen.
  4. Confirm by clicking Add. That’s it - Noones icon will appear in your apps.

   

  

   

  Frequently Asked Questions

  The solution above doesn’t work. Why?

  Please check that you are opening noones.com in Safari browser on iPhone. This solution won’t work in other browsers.

  I already have the Noones app installed. Can I keep using it?

  Yes, you can keep using the old app or use the solution above. You can even have both apps.

  I am not getting phone notifications. Why?

  This is a known problem and we are already working on a fix.

• Earning Bitcoin Rewards on Noones

  We are excited to introduce the Bitcoin Rewards program! Like the Partner Program, Bitcoin Rewards are another way for us to give back to our community. Here you will learn about each Bitcoin Reward and see what you are eligible for.

  Signup Sats

  When you invite your friends and network to join you on Noones using your unique invite link or Citizen ID QR code, we'll drop 100 sats into their Bitcoin Rewards balance to welcome them aboard.

  First Trade Rewards

  Through the end of December, you will earn 1000 sats when you complete your first trade on Noones. We're so happy you're here!

  Bonus Rewards

  In addition to the usual Partner Program rewards, both you and the friend you invited to join will earn a 1000 sat Bonus Reward when they make their first trade on Noones.

  When a friend you invited on or after August 1, 2023 reaches $100 USD in trading volume, Noones will award 100 bonus sats to both of you. We will award an additional 1500 bonus sats when they reach $1000 USD in trading volume, and an additional 20,000 bonus sats when they reach $10,000 USD in trading volume. Trading volume includes both buying and selling crypto for this reward.

  Collecting Your Rewards

  All Bitcoin Rewards will be added to your Rewards balance not later than 7 days after they were earned. For more details about withdrawing your rewards see Partner Program Terms.

  Bitcoin Rewards may be a limited time offer and are subject to change. Noones reserves the right to cancel Bitcoin Rewards at any time. Bad actors and duplicate accounts seeking to exploit this program are in violation of our Terms of Service and will be removed from the platform permanently. As per our existing Partner Program rules, we do not pay rewards for trades with your own referrals.

  It's Rewarding to be part of the Noones community: stay tuned for more Bitcoin Rewards, coming soon!

  Escrow fee discount for new invited partners from August 22nd

  Join Noones via invite link and pay 10% less on trading fees during the first 3 months. Noones offers discount on trading fees for the first three months after signing up. The discount is applied to escrow fee at the beginning of the trade.

   

  Do I have to create a new account to get 1000 sats for my first trade?

  No. If you currently have a Noones account, you’re already eligible. Please note that having multiple accounts is prohibited by Noones Terms of Service, and such accounts will be banned.

  What about my old referrals? Are they counted?

  You will earn 1000 bonus sats when a friend you invite makes their first trade.

  Bitcoin Rewards for Trade Volume will only apply to friends who signed up through your link on or after August 1, 2023.

  Will I get sats for every user I invite?

  You will get a reward for every user that completes their first trade on Noones. There is no limit on the number of users eligible for sats rewards. Please note that having multiple accounts is prohibited by Noones Terms of Service, and such accounts will be banned. There is no reward for banned accounts.

  I invited a friend and made a trade with them, will I get the reward?

  No. You will get the rewards only when the user you invited makes their first trade with someone else. You are not prohibited from trading with your referrals, but you will not get the 1000 sats bonus reward nor generate referral reward from these trades (see Partner Program rules for more details).

  How do I know if I have an escrow fee discount?

  You can check if you have an active discount from three places. You will see a discounted escrow fee when you create a cryptocurrency sell offer. When someone starts a trade to buy cryptocurrency from you, you will see discounted escrow fee information in the trade details. If you sell cryptocurrency to someone, the discounted escrow fee will be displayed at the beginning of the trade. You should see percent of the discount and the new discounted escrow fee percent.

  How long can I have a discounted escrow fee?

  Noones may offer discounts on trading fees to certain users. Discounts may be time limited or depend on trading volume. At the moment Noones offers a discount on trading fees for the first three months to new users joined via invite link from August 22nd. Noones reserves the right to change or cancel discounts at any time without notifying the customer.
• Frequently Asked Questions (FAQ)
  1. I sent Bitcoin from my Noones wallet to an external wallet but it's been over 24 hours and not yet received
     Send your transaction ID to our support team and we would be happy to take a look.
  2. How do I send Bitcoin from my Noones wallet to an external wallet?
     Just head to your Noones wallet, tap “send”, enter the desired amount and the receiving BTC address. 
  3. I can't log in to my account due to a 2FA issue
     We ran into some 2FA issues when we first launched, but those have been resolved. We recommend trying again and contacting support if you’re still running into issues. 
  4. I deposited BTC into my Noones wallet but no trace of it in the wallet. Transaction is confirmed on the Blockchain as well.
     If you sent BTC to your Noones wallet but it hasn’t arrived yet, double check the transaction confirmations on the blockchain. If it’s been confirmed, reach out to our support team with the blockchain transaction ID and we’ll take a look. 
  5. I made payment to my trade partner but they are not responding. I filed a dispute and I’m waiting for a moderator 
     Don’t worry! While you’re waiting for the moderator, your funds are safe in escrow. It may take a day or two to get resolved but our team is on it 💪
  6. I’m not able to verify my ID after several attempts
     Please make sure the photo of the document you’re uploading is clear and taken in a well lighted area. Your photo, name, and all other text must be legible.
     As a reminder, we don’t accept ID documents that have already been uploaded on another account.
  7. Why is my wallet balance different from my top-right corner balance?
     This could happen because of issues with pending send-out or deposit transactions. We’re working hard to resolve this and prevent it from happening again in the future. Please create a support ticket with the related transaction ID and we’ll take a look.
  8. How do I get a wallet address?
     Make sure you’ve verified your ID, and then head to your Noones wallet. From there, when you click “receive” you’ll see your wallet address. If you’re still running into trouble finding your wallet address, contact our support team. 
  9. The BTC I sent from another platform is not showing up on my Noones account
     Our team resolved this issue! If you’re still running into this problem, reach out to our support team and we’ll take a closer look.
  10. The feedback I transferred from another platform is not reflecting on my Noones account
      If the feedback you transferred is not appearing on Noones, please reach out to our support team and we’ll help you get it sorted. 
  11. How can I sign-up without an invitation link?
      Sign-ups are open—no invitation needed! Create your account here. 
  12. When can other countries access Noones?
      While we don’t have any timelines, you can always see what countries are not able to use Noones at this time here.
  13. I’m not receiving 2FA notifications thru email
      We ran into some 2FA issues when we first launched but those have all been resolved! If you’re still not receiving 2FA notifications in your email, please reach out to our support team and we’ll get to the bottom of it. 
  14. My referrals are not working
      It can take a few days for referrals to show up in your Partner Dashboard.
  15. My 2FA verification is not working
      If you’ve been running into issues setting up 2FA using Google Authenticator, head to Settings > Security and set up Google Authenticator again. If it’s still not working after that, reach out to our support team and we’ll walk you through a resolution.
• What is Noones?

  Noones is a financial communication super app that brings empowerment by connecting people to the global conversation (chat) and the world’s financial system (payments). The people of the Global South will now have the ability to freely message anyone, trade different forms of payment on its marketplace, and make payments peer-to-peer — all with a Bitcoin wallet that acts as a store of value.

• Getting Started With Noones

  Ready to have financial freedom? We'll walk you through signing up with Noones so you can trade and store various cryptocurrencies.

  1. Start at the Noones Account Registration Page

  Please see how to create an account on Noones here.

  Once your account is created, you'll receive a free cryptocurrency wallet. This digital wallet is where you will store all of your hard-earned cryptocurrency. To learn more about the functions of this wallet and any restrictions, visit our Help Center’s section on Noones Wallets. 

   

  2. Verify your Account

  Once you've created your account, you'll need to verify your phone number or email address (depending on what you used to create your account) using a code sent to your phone or email.

  There are several levels of verification that you can complete. These verification levels allow for different trading opportunities within the marketplace, and the verification process helps the security of the platform.

  Pro-Tip

  Take some time after you verify your account to familiarize yourself with the marketplace. You can take a tour of our platform by hitting

  Note:

  If you are located in certain countries, you may be unable to access Noones at this time. 

• Noones Fees

  Noones has zero fees when you buy or receive crypto. We also offer a competitive fee structure so you get to keep more of your money.

   

  Trading Cryptocurrency

  Payment Group	Sell	Buy
  Bank Transfers	0.5%	no fee
  Credit/Debit Cards	1%	no fee
  Digital Currencies	1%	no fee
  Online Wallets	1%	no fee
  Cash	1%	no fee
  Mobile Money	1%	no fee
  Gift Cards	5%	no fee

   

  Buying Cryptocurrency

  • When buying cryptocurrency from another user on Noones, you are buying at a rate set by the sellers themselves. These rates vary based on numerous factors such as your verification status, payment method, currency pair (such as USD, EUR, CNY), and order size.

  Selling Cryptocurrency

  • This escrow amount is deducted from your Noones Wallet at the beginning of the trade. Upon successful completion of the trade, Noones receives the escrow fee. If the trade is not completed, the cryptocurrency is released from escrow back to the cryptocurrency seller—Noones takes no fee.
    
  • Escrow fee discount if active will be applied to escrow fee at the beginning of the trade. You will see percent of the discount and the new escrow fee after discount applied. 

   

  Sending and Receiving Bitcoin (BTC)

  Wallet Type	Send	Receive
  External Wallet	Dynamic Weighted Network fee + Noones Wallet fee   Noones Wallet fee breakdown:  At cost send-out: $0 - $49.99 = $1.50 fee $50 - $99.99 = 3% fee $100+ = $6 fee Express send-out: $0 - $49.99 = $4.50 fee $50 - $99.99 = 9% fee $100+ = $18 fee	no fee
  Internal Wallet	Free $1000 limit for last 30 days, then: $0 - $50 = $1.50 fee $50 - $100 = 3% fee $100+ = $6 fee	no fee

   

  Sending and Receiving Tether (USDT)

  Wallet Type	Send	Receive
  External Wallet	Dynamic Ethereum or Tron network fee + Noones Wallet fee Noones Wallet fee breakdown: $0 - $49.99 = $0.50 fee $50 - $99.99 = 1% fee $100+ = $2 fee	no fee
  Internal Wallet	Free $1000 limit for last 30 days, then: $0 - $50 = $0.50 fee $50 - $100 = 1% fee $100+ = $2 fee	no fee

   

   

  Sending and Receiving USD Coin (USDC)

  Wallet Type	Send	Receive
  External Wallet	Dynamic Ethereum network fee + Noones Wallet fee. Noones Wallet fee breakdown: $0 - $49.99 = $0.50 fee $50 - $99.99 = 1% fee $100+ = $2 fee	no fee
  Internal Wallet	Free $1000 limit for last 30 days, then: $0 - $50 = $0.50 fee $50 - $100 = 1% fee $100+ = $2 fee	no fee

  • USDC is only available to send and receive on the Ethereum network. Make sure that you use an ERC-20 address.

  Sending and Receiving Ethereum (ETH)

  Wallet Type	Send	Receive
  External Wallet	Dynamic Ethereum network fee + Noones Wallet fee Noones Wallet fee breakdown: $0 - $49.99 = $0.50 fee $50 - $99.99 = 1% fee $100+ = $2 fee	no fee
  Internal Wallet	Free $1000 limit for last 30 days, then: $0 - $50 = $0.50 fee $50 - $100 = 1% fee $100+ = $2 fee	no fee

   

  Converting Cryptocurrency 

  Conversion Type	Fee
  All cryptocurrency conversions	0.09%

   

  Noones Stablecoin

  The quoted price you receive from the Stablecoin Counterparty is inclusive of all fees and charges. This quoted price may include additional fees charged by the Stablecoin Counterparty and/or third-party fees necessary to facilitate this transaction. Please note that this is a separate fee from a third party and Noones is not responsible for nor calculates such third-party fee.