Wallet

You can trade major cryptocurrencies pairs (f.ex. BTC/USDT, SOL/USDT) on Spot market directly from your NoOnes wallet.

1. First, you need to fund cryptocurrency to your Funding Wallet balance. You have options here:
   • Deposit crypto funds to your Funding balance. Click on “Deposit”, select an asset’s (e.g., USDT) address and receive your crypto from an external wallet.
   • Buy crypto on NoOnes P2P Marketplace. Click on “Trade”, find an offer and buy crypto with Bank, Mobile money or a Card.
   • Buy crypto instantly with Bank, Mobile money or a Card. Click on “Wallet”, select “Buy crypto instantly”. 
2. Open the website menu (hover over "Trade" on a desktop). Click on “Spot”.
3. You need to transfer crypto funds* from your Funding balance to Spot balance. Click on “Transfer”, specify crypto asset and amount and make the transfer.
4. Start Trading. Choose the crypto asset you transferred to your Spot balance. Click "Trade" to open the trading interface.
5. Spot Trade terminal appears where you can Buy and Sell cryptocurrencies in crypto pairs** 
   • BTC/USDT, ETH/USDT, SOL/USDT, BNB/USDT, TRX/USDT, LTC/USDT, BCH/USDT and many more
6. Now you are ready to trade Spot with Market and Limit orders, as well as Stop Market and Stop Limit orders ***

* - you can always move your BTC, USDT and ETH back to Funding balance from Spot balance

** - other cryptocurrencies cannot be transferred to NoOnes Funding balance. You need to first sell these coins on Spot for BTC, USDT or ETH and then transfer it to Funding balance

*** - limit orders lock related amounts of crypto in Spot Trade terminal. Funds locked in limited orders cannot be transferred to Funding balance unless limited orders are executed or canceled.

Frequently Asked Questions

Which crypto pairs does Spot trading support?

You can trade Spot using the following crypto pairs:

• BTC/USDT

• AAVE/USDT

• ADA/USDT

• ALGO/USDT

• APT/USDT

• ARB/USDT

• AVAX/USDT

• BCH/USDT

• BNB/USDT

• DOGE/USDT

• DOT/USDT

• ETH/USDT

• FET/USDT

• LINK/USDT

• LTC/USDT

• NEAR/USDT

• NEIRO/USDT

• ONDO/USDT

• PEPE/USDT

• POL/USDT

• SHIB/USDT

• SOL/USDT

• SUI/USDT

• SUSHI/USDT

• TON/USDT

• TRX/USDT

• UNI/USDT

• WIF/USDT

• WLD/USDT

• XMR/USDT

• XRP/USDT

• ZEC/USDT

What are Spot trading fees?

We offer competitive rates starting from 0.19% fee for the BTC/USDT pair.
Please refer to the NoOnes Fees page for more details.

Is NoOnes Spot trading available worldwide?

NoOnes Spot is available for all countries served by NoOnes.
Please see here list of countries that we do not serve now 

How can I fund my Spot balance?

Navigate to Spot, select a BTC, USDT or ETH asset and click “Transfer”. Provide the required amount and transfer your funds from NoOnes Funding to NoOnes Spot balance.

How can I check my Spot balance?

Navigate to Spot, “Trade -> Trade Spot” and you will see the total Spot holding balance.

The total Spot balance is also shown on the wallet’s balance pop-up in the right upper corner on any NoOnes page (on mobile browser you need to click on it).

Where can I see my Spot transactions?

Navigate to Spot, “Trade -> Trade Spot”, select any coin and click on “Trade". After Spot Trade terminal is loaded, scroll down and see your Spot transactions.

Ready to jump into the exciting world of Tether (USDT) but don't have time for complex exchanges? Look no further than Instant Buy, the revolutionary new feature built right into your NoOnes wallet app!

Here's the magic Instant Buy brings:

• Instant Tether: Ditch the wait! Get your Tether deposited directly into your NoOnes wallet within minutes of completing your purchase. (Processing times may vary)
• Payment Powerhouse: Choose from a variety of payment methods to fit your needs, including Debit/Credit card, ApplePay, GooglePay, PIX, PSE, SPEI, Revolut Pay, MoMo and even bank transfers.

How to Instant Buy Your Way to Tether:

1. Open your NoOnes wallet. Find the sleek "Buy Instantly" icon and Tether!
2. Choose your currency. Select the fiat currency you'd like to use for the purchase. (Payment method availability may vary depending on the chosen currency).
3. Select your desired amount. Decide how much Tether you want to add to your crypto holdings.
4. Pick your payment method. From cards to e-wallets and bank transfers, choose the method that works best for you. (Optional: If multiple exchange rates are available, you can compare them for the best deal)
5. Follow the on-screen prompts. Completing your purchase is a breeze with clear instructions guiding you every step of the way.
6. Unwind! Your Tether will be in your NoOnes wallet within minutes.

A Friendly Reminder:

Our partner facilitating Instant Buy might occasionally require additional verification to ensure security.

FAQ

You can create NoOnes crypto Virtual VISA USD card and top up it directly from your NoOnes Wallet.

1. Make sure that your Account is ID verified* (L2), check it by navigating to Account -> Settings -> Verification
2. On desktop you will find Virtual Card right in header menu. If you are using mobile, click in burger menu in the left right corner.
3. Confirm Consent for sharing of your ID information with the card issuer..
4. Select the USD amount for the Virtual VISA card top-up.
5. Review the card creation and top-up fees and click “Confirm”.
6. Review the final price. You will be charged in Tether USDT.
7. Confirm the top-op operation with 2FA code.
8. Your Virtual NoOnes VISA USD card will be available in a few seconds.
9. To see the card details** and start using it, click the "Info" button and enter the 2FA code again.

* - users from Nigeria must provide BVN code in addition to ID verification (L2)

** - if a merchant asks for a billing information, please use a US postal address

FAQ

You can Top Up your Mobile directly from your Noones Wallet in few easy steps.

1. Open the website menu (or hover over "Wallet" if you are on a desktop). Click on Mobile Top Up.

2. Enter the mobile phone number to top up.

3. Confirm that the operator name is detected correctly.

4. Choose whether you want to recharge your mobile balance or select a data plan.

5. To recharge your mobile balance enter or select the amount in your local currency.

5. Review the price to pay in Tether USDT.

6. Click "Continue" to review details and pay for Mobile Top Up from your Noones wallet.

Frequently Asked Questions

The Noones Wallet is a digital wallet given upon sign-up and allows you to securely send and receive your hard-earned cryptocurrency. Your wallet lets you see your transactions, similar to your online banking account. 

All wallets come with a wallet address. To send and receive cryptocurrency to your Noones Wallet, you can simply send your wallet address to other crypto users. 

There are many varieties of wallets available, whether you’re looking for a web or mobile solution—your Noones wallet helps get you up and running ASAP! For more information on wallet restrictions and how to trade cryptocurrency using your Noones Wallet, visit our Help Center.

When you sign up for a NoOnes account, you get a free wallet and an address specific to the cryptocurrency and network you wish to use, such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), TON (TON), Solana (SOL) and Monero (XMR). This address is a combination of numbers and letters (both uppercase and lowercase) in no apparent sequence.

This address never expires, so just copy it and use it to receive your chosen cryptocurrency from other wallets or cryptocurrency ATMs.

When receiving or depositing from an external wallet address, it will go straight into your NoOnes wallet, but it’s not always instant. 

For Bitcoin transactions, it takes three confirmations from the network before your balance is fully available in your NoOnes wallet. The time required for these confirmations can vary, usually taking anywhere from five minutes to two hours or more, especially in cases where miners take an extended period to mine new blocks, depending on the Bitcoin network. 

Ethereum and Tron blockchain transactions typically require more block confirmations to be considered secure compared to Bitcoin. For example, while Bitcoin transactions may be considered secure after a few confirmations, Ethereum and Tron transactions often require a higher number, such as 12 confirmations, before being fully validated. TON and Solana blockchain transactions normally required 1-2 confirmations to complete.

To deposit cryptocurrency to your NoOnes wallet:

• Log in to your NoOnes account and head to the Wallet page.
• Look for your chosen cryptocurrency (e.g., BTC, ETH, USDT, USDC, TON, SOL or XMR) under Assets and click RECEIVE.
  • For USDT you can choose the Tron (TRC-20), Ethereum (ERC-20),  BSC (BEP-20), TON (TON) or Solana (SOL) network.
    • IMPORTANT:  Most exchanges require Tag/Memo for USDT/TON deposits. Missing or incorrect Tags/Memos could result in the loss of your assets.
  • For USDC you can choose the Ethereum (ERC-20) or Solana (SOL) network.
    
    • IMPORTANT: DO NOT SEND USDC coin using unsupported blockchains, your funds will be lost
• From there, you can copy your wallet address for the chosen cryptocurrency or use the provided QR code.
• Enter your NoOnes wallet address for the respective cryptocurrency into the app, website, or ATM. If you have scanned the QR code, your wallet address appears on the screen of the app or ATM automatically.
• Confirm sending the cryptocurrency to your NoOnes wallet.

Wait for your Cryptocurrency to arrive and start trading as soon as you are ready. You can also always check your Cryptocurrency transaction status.

To ensure the security and compliance of our platform, NoOnes restricts transactions from specific cryptocurrency exchanges and illegal services.

We implement these restrictions to mitigate risks associated with regulatory compliance, security concerns, and potential fraudulent activities.

If you deposit funds from a restricted exchange, your deposit may be temporarily delayed while we conduct a thorough review. We will notify you of any delays and keep you updated on the status of your transaction.

Continued use of restricted exchange, may result in your account being limited or suspended,

To avoid any issues, please ensure that you do not use one of listed exchanges to transfer crypto from to your NoOnes wallet.

Cryptocurrency transactions can go through various stages or statuses as they move from initiation to completion. On NoOnes there are only three statuses (Completed, Pending, and Canceled), and we will provide a general overview of what each status means:

1. Completed. When a cryptocurrency transaction is marked as 'Completed,' it signifies that the transaction has been entirely processed on our platform and successfully confirmed on the blockchain. This includes being included in a block and confirmed by a sufficient number of blocks. For deposit transactions, this means your account balance on our platform should already reflect the deposit amount. For sendout transactions, it means the recipient should have received the cryptocurrency by now. To verify that the funds have indeed reached their destination, please refer to our article on How to Check your Cryptocurrency Transaction Status.

2. Pending. A "Pending" status indicates that the cryptocurrency transaction is currently in progress and has not yet been completed. Transactions may remain in this state for various reasons, including internal processing delays, third-party issues, or network congestion. During this period, we kindly ask users to be patient as the transaction progresses. It's important to note that pending transactions cannot be canceled.

When to reach out to support?

• Internal transaction: Processing time should be up to 5 minutes. In case it takes longer, please reach out to support.
• External Transaction without Hash: If a transaction is pending, and no transaction hash is generated, please reach out to support if the waiting time exceeds the following limits:
  • Tron: 10 minutes
  • ETH: 30 minutes
  • BTC (Express Send Out): 10-15 minutes
  • BTC (Standard): Up to 1 hour and 15 minutes (or up to 3 hours in rare cases)
• External Transaction with Hash: 
  • In some cases, a transaction may show as 'Pending' on our platform even after being confirmed on the blockchain. Please note that blockchain confirmation is the most reliable indicator. If a transaction has a generated hash and can be tracked on the blockchain, it has been successfully processed on NoOnes. Kindly wait for blockchain confirmation by checking your cryptocurrency transaction status.
  • If the transaction cannot be found on the blockchain, standard processing times may vary depending on the network. Please reach out to support if the waiting time exceeds the following limits:
    • Tron: 10 minutes
    • ETH: 30 minutes
    • BTC (Express Send Out): 10-15 minutes
    • BTC (Standard): Up to 2 hours (or up to 3 hours in rare cases)

3. Canceled. A "Canceled" status signifies that the cryptocurrency transaction could not be successfully recorded on the blockchain. When a transaction is canceled, any funds reserved for that transaction are promptly returned to the wallet. Several factors can lead to a transaction remaining in this state, including internal processing delays, third-party complications, or network congestion. If you encounter a canceled transaction, we recommend attempting the transaction once more.

Cryptocurrency transactions are not always instant as it depends on the number of transactions processed by the blockchain at a given time.

For Bitcoin transactions, it takes three confirmations from the network before your balance is fully available in your NoOnes wallet. The time required for these confirmations can vary, usually taking anywhere from five minutes to two hours or more, especially in cases where miners take an extended period to mine new blocks, depending on the Bitcoin network.

Here are factors that affect the speed of Bitcoin transactions:

• Miner's fee. The miner's fee plays a significant role in determining transaction speed. The higher the fee you choose to pay, the higher the priority of your transaction within the blockchain. Miners are more likely to include transactions with higher fees in the blocks they mine.
• Miner Activity: Sometimes, delays can occur when miners do not mine new blocks promptly. This can be due to various reasons, including changes in miner activity. Miners might choose to delay mining blocks to increase fees and maximize their earnings.

Ethereum and Tron Transactions: Ethereum and Tron blockchain transactions typically require more block confirmations to be considered secure compared to Bitcoin. For example, while Bitcoin transactions may be considered secure after a few confirmations, Ethereum and Tron transactions often require a higher number, such as 12 confirmations, before being fully validated.

Factors affecting Ethereum and Tron blockchain transaction speed:

• Gas Fees. Gas fees in the Ethereum network are similar to miner's fees in Bitcoin. They represent the cost you pay to miners to process your transaction. The higher the gas fee you attach to your Ethereum blockchain transaction, the more likely it is to be prioritized and confirmed faster. Gas fees fluctuate based on network demand, so you might need to adjust them accordingly for quicker confirmation during periods of high network activity. Similarly, in the Tron network. However transaction fees are generally lower, blocks are mined more quickly, and the fees are fixed rather than fluctuating.

Find out more about How To check your Cryptocurrency Transaction Status.

The Cryptocurrency you sent may not appear immediately in the recipient's wallet balance but that doesn't mean that the funds are lost. Here are some steps for you to figure out what could have happened:

1. Make sure you have sent the Cryptocurrency to the correct wallet address. You can check this by going over your transaction history
   • If the recipient’s wallet address is correct, go to Step 2.
   • If you have used an incorrect address, the only way to get the crypto back is by asking the recipient to send it back to you. Visit this page for more information about it.

2. 2. Go to the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

   Bitcoin (BTC)

   • If you see less than 6 confirmations, give the transaction some more time to be processed.
   • If you see 6 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   Ethereum (ETH)

   • If you see less than 18 confirmations, give the transaction some more time to be processed.
   • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   Tether (USDT) on Ethereum (ERC-20)

   • If you see less than 18 confirmations, give the transaction some more time to be processed.
   • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   Tether (USDT) on Tron (TRC-20)

   • If you see less than 23 confirmations, give the transaction some more time to be processed.
   • If you see 23 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   USD Coin (USDC) on Ethereum (ERC-20)

   • If you see less than 18 confirmations, give the transaction some more time to be processed.
   • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

If the Cryptocurrency sent to your NoOnes wallet isn’t showing up on your balance, it doesn’t mean that your funds are lost. Here's what you can do:

1. Make sure that the funds were sent to the correct wallet address. If they were sent from an online wallet, check the transaction history. If they were sent from an ATM, check the transaction history and the receipt

• If the recipient’s wallet address matches your wallet address, go to Step 2
• If sent to an incorrect address, the only way to get the crypto back is by asking the recipient to send them back. Visit this page for more information about it.

2. Go to the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

•  Bitcoin (BTC)
  • If you see less than 3 confirmations, give the transaction some more time to be processed.
  • If you see 3 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further
• Ethereum (ETH)/Tether (USTD)/USD Coin (USDC)
  • If you see less than 12 confirmations, give the transaction some more time to be processed.
  • If you see 12 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

3. Check your wallet page for notifications, and we recommend looking at the NoOnes Status Page to check if there are any service issues or delays that may be affecting your transaction. You can also check our Twitter feed for any announcements. 

• If you see a message on your wallet page, NoOnes Status Page or on our Twitter, please wait for further updates.

If there is no information about any technical issues, contact Support right away. Make sure to provide us with your Wallet address and Transaction ID (TXID).

Blockchain transactions are irreversible. Unfortunately, NoOnes has no control over them and cannot cancel or reverse transactions. This applies in all cases such as:

• If you were hacked and someone sent out your coins
• If you sent crypto to the wrong address
• If you released crypto in a trade by mistake
• If you were scammed

Once your cryptocurrency is sent out, it cannot be reversed. Please read our security guide to increase the protection of your funds.

If you still want to try tracking the wallet address you accidentally sent your crypto to, you can use the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

If you have sent funds to the wrong address. Cryptocurrency transactions are irreversible. The only way to get your funds back is to contact the receiver and request to send them back. If you don’t know to whom the wallet address belongs to, there is no other way for us to retrieve the funds.

If you've accidentally released your crypto or suspect any fraudulent activity during a trade, please contact our support team.

What is Lightning?

Lightning is a network that allows sending and receiving Bitcoin much faster and cheaper. NoOnes Wallet supports Lightning and allows you to top up your BTC account and withdraw Bitcoin to other Lightning-enabled wallets.

You don’t have to do anything to start using Lightning in NoOnes Wallet - it’s available to all users and the same Bitcoin wallet balance is used.

How to deposit Bitcoin with Lightning

1. Open NoOnes Wallet
2. Click Lightning inside the Bitcoin box
3. Click Receive
4. Select the amount to receive. You can either select an amount in BTC or enter the amount in your local fiat currency (in which case your amount will be converted to BTC using the exchange rate at that moment)
5. You can optionally specify a memo (custom message that the other party will see) and the invoice expiration time (if the payment hasn’t been done in this time period, it will just get canceled)
6. Click to proceed. You will get a Lightning invoice (also available in form of QR code). Share the invoice with the sender or the funds, or scan the QR code with the Lightning-enabled wallet..
7. Usually the transaction takes only up to 10 seconds to process. In some cases it takes a few minutes. Once the deposit is done, the money appears in your BTC wallet.

How to send out Bitcoin with Lightning

1. In order to send via Lightning, you need to prepare an invoice in the receiving wallet. If you are sending to a friend / partner, ask for the invoice with a specific BTC amount. If sending to your own Lightning-enabled wallet, go to that wallet first and generate an invoice. Don’t forget to specify the amount (in Bitcoins) you want to transfer.
2. Open NoOnes Wallet
3. Click Lightning inside the Bitcoin box
4. Click Send
5. Paste the invoice or scan the QR code
6. Enter 2FA if enabled for your account
7. Your transaction is on its way! Usually it takes only up to 10 seconds to confirm. In some cases it takes a few minutes. The money is deducted from the NoOnes BTC wallet. If the transaction fails for whatever reason, the money is returned automatically.

Frequently Asked Questions (FAQ)

Noones does its best to give users the option to save on fees for USDT transactions, that's why TRON (TRC-20) Network was added.

Transaction fees on the blockchain can get expensive and are sometimes unpredictable. These fees are called Network fees and do not go to Noones. They go to the blockchain networks to make sure your funds are safe.

Luckily, the fees in the TRC-20 Network are lower than the fees in older blockchains (such as Bitcoin and Ethereum).

What USDT does Noones support?

For USDT (Tether USD) we allow two send-out options from your Noones Wallet: Ethereum (ERC-20 USDT) and TRON (TRC-20 USDT).

What are the fees associated with TRON USDT send-outs?

Network fees are $0 when you send TRON-based USDT from your Noones Wallet. However, you will have to pay the Noones Wallet fee. Check out this article for more information on our fees.  

Which network does my wallet/exchange accept? 

Typically you can see that in the ‘Receive’ or ‘Deposit’ screen within your wallet. Look for either Ethereum (ERC20) USDT or TRON (TRC20) USDT. If you are given a deposit address, you can easily spot the Ethereum address by the ‘0x’ in the beginning, while TRON addresses start with a capital ‘T’.

Note: Make sure your wallet/exchange supports USDT transfers. Please never withdraw money directly to ICO addresses or services not designed to accept USDT.

What if I want to send USDT to another Noones user?

You can still send funds to another Noones Wallet by using a Noones username or wallet address. There is no network fee for internal transfers (please see information about limits here).

I want to withdraw the funds to my own wallet, what software should I use?

Your funds are safe in your Noones Wallet, but if you want to keep USDT in your own wallet, you can find the software for your desktop or mobile device here:

Ethereum Wallets

TRON Wallets 

Why won’t my transaction go through?

Make sure you copied the address correctly. Keep in mind that addresses are case-sensitive. Also, make sure your address is either Ethereum USDT (starts with ‘0x’) or TRON USDT (starts with ‘T’). 

If you’re still running into issues, feel free to reach out to our support team.