General Questions and Guides

  • Recharge your Mobile or buy a Data Plan with Tether USDT

    You can Top Up your Mobile directly from your Noones Wallet in few easy steps.

    1. Open the website menu (or hover over "Wallet" if you are on a desktop). Click on Mobile Top Up.

    2. Enter the mobile phone number to top up.

    3. Confirm that the operator name is detected correctly.

    4. Choose whether you want to recharge your mobile balance or select a data plan.

    5. To recharge your mobile balance enter or select the amount in your local currency.

    5. Review the price to pay in Tether USDT.

    6. Click "Continue" to review details and pay for Mobile Top Up from your Noones wallet.

     

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    Frequently Asked Questions

    I have not received my top up What should I do?

    Please check the Top-up History in your Wallet. If your transaction is complete, look for Transaction ID. Found it? That means your transaction went through, you can check it with your operator. When checking, please make sure your phone number is correct.

    If your transaction is not displaying as Complete, feel free to contact Noones support for assistance.

     

    How much does Noones charge for Mobile Top Up?

    The price in USDT is inclusive of all the transaction fees and absorbs exchange rate fluctuations. You will receive exactly the amount you have requested to your Mobile or the Data Plan in your local currency.

     

    What if I see the wrong operator for my mobile number?

    If this happens, please do not continue with Mobile Top Up. Please contact support and report the incorrectly showing operator.

     

    How can I pay for Mobile Top Up?

    To pay for Mobile Top Up you need USDT (Tether) in your Noones Wallet. You can buy Tether on Noones Marketplace, Convert other cryptocurrencies into USDT or deposit USDT.

     

    Is Mobile Top Up available worldwide?

    Mobile Top Up with Noones is only available in selected countries. Cannot find your country? Don't worry, it will be added soon. Meanwhile you can always look for Mobile Top Up offers on Noones Marketplace.

  • What is a Noones Wallet?

    The Noones Wallet is a digital wallet given upon sign-up and allows you to securely send and receive your hard-earned cryptocurrency. Your wallet lets you see your transactions, similar to your online banking account. 

    All wallets come with a wallet address. To send and receive cryptocurrency to your Noones Wallet, you can simply send your wallet address to other crypto users. 

    There are many varieties of wallets available, whether you’re looking for a web or mobile solution—your Noones wallet helps get you up and running ASAP! For more information on wallet restrictions and how to trade cryptocurrency using your Noones Wallet, visit our Help Center.

  • Receiving or Depositing Cryptocurrency on NoOnes

    When you sign up for a NoOnes account, you get a free wallet and an address specific to the cryptocurrency you wish to use, such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), or USD Coin (USDC). This address is a combination of numbers and letters (both uppercase and lowercase) in no apparent sequence.

    This address never expires, so just copy it and use it to receive your chosen cryptocurrency from other wallets or cryptocurrency ATMs.

    When receiving or depositing from an external wallet address, it will go straight into your NoOnes wallet, but it’s not always instant. 

    For Bitcoin transactions, it takes three confirmations from the network before your balance is fully available in your NoOnes wallet. The time required for these confirmations can vary, usually taking anywhere from five minutes to two hours or more, especially in cases where miners take an extended period to mine new blocks, depending on the Bitcoin network. 

    Ethereum and Tron blockchain transactions typically require more block confirmations to be considered secure compared to Bitcoin. For example, while Bitcoin transactions may be considered secure after a few confirmations, Ethereum and Tron transactions often require a higher number, such as 12 confirmations, before being fully validated.

    To deposit cryptocurrency to your NoOnes wallet:

    • Log in to your NoOnes account and head to the Wallet page.
    • Look for your chosen cryptocurrency (e.g., BTC, ETH, USDT, or USDC) under Assets and click RECEIVE.
      • For USDT you can choose the Tron (TRC-20) or Ethereum (ERC-20) network.
    • From there, you can copy your wallet address for the chosen cryptocurrency or use the provided QR code.
    • Enter your NoOnes wallet address for the respective cryptocurrency into the app, website, or ATM. If you have scanned the QR code, your wallet address appears on the screen of the app or ATM automatically.
    • Confirm sending the cryptocurrency to your NoOnes wallet.

    Wait for your Cryptocurrency to arrive and start trading as soon as you are ready. You can also always check your Cryptocurrency transaction status.

    Warning:

    • Ensure that you are sending the correct cryptocurrency to the corresponding wallet address. For example, only send Bitcoin (BTC) to your BTC wallet address, and avoid sending any other cryptocurrency (Litecoin, Bitcoin Cash, Ethereum, etc.) to this address. Incorrect transactions may result in the loss of your funds.
    • Please make sure that you send the cryptocurrency using the supported network and token on NoOnes. Sending cryptocurrency using unsupported tokens or networks to a NoOnes Wallet may result in the loss of funds. For more information, please check our Supported Tokens and Networks article.

    Note:

    • Make sure you have enough funds in the sending wallet or ATM. Be aware of the Minimum Limit for Cryptocurrency Transactions on NoOnes.
    • Remember that the person sending the cryptocurrency will bear the transaction fee. Usually, the amount you send, the amount you will be charged as a network fee, and the total amount deducted from your wallet are clearly shown to you before you confirm the Cryptocurrency transfer.
    • ETH
      • NoOnes does not support internal Ethereum transactions, you can learn more about this here. These transactions are the result of smart contract execution and are hard to track on the Ethereum blockchain. If you are missing an Ethereum deposit, please reach out to our support team.
  • Sending or Withdrawing Cryptocurrency on NoOnes

    When you sign up for a NoOnes account, you receive a free wallet that allows you to send various cryptocurrencies to both internal and external wallets.

    To send cryptocurrency from your NoOnes wallet:

    • Log in to your NoOnes account and head to the Wallet page.
    • Find your desired cryptocurrency (e.g., Bitcoin, Ethereum, Tether, USD Coin) and click the 'Send' option.
    • Enter the recipient's wallet address for the chosen cryptocurrency into the Receiver field. If you're sending cryptocurrency to another NoOnes user, you can enter their username. Specify the amount you want to send in the Amount field, then click 'Continue.'
    • For Bitcoin (BTC), you can select the desired speed for the send-out operation in the Fee section: "Express" or "Standard"
      • Express: fast and more expensive; we pay higher network fees for miners and prioritize transaction processing on the platform.
      • Standard: we use standard network fees and the transaction is processed normally.
    • For Tether (USDT) you can choose between Ethereum (ERC-20) and Tron (TRC-20) networks.
      • Ethereum (ERC-20) network is a stablecoin known for its 1:1 value with the US dollar and widespread use in decentralized applications (DApps) and DeFi platforms.
      • Tron (TRC-20) network offers fast, low-cost transactions, making it a preferred choice for efficient transfers and trading within the Tron blockchain ecosystem.
    • Double-check the recipient's wallet address (or username) and the amount you intend to send. If applicable, you'll also see the current fees associated with the transaction for this cryptocurrency. To learn more about this fee, check out this article.
    • If you have enabled 2FA for sending crypto, enter your 2FA one-time password into the 2FA Code field and click Send.

    Once the cryptocurrency has been sent, you will be redirected to the Wallet page.

    Note: To ensure a successful transaction status, you can go to the History/All Operations tab and check your last outgoing transaction. If you made a transaction to a non-NoOnes wallet, read our article on how to check your Cryptocurrency transaction status.

    To send Cryptocurrency to your NoOnes wallet check out Receiving or Depositing Cryptocurrency on NoOnes. Also, be sure to take a look at NoOnes wallet fees.

  • How to Check your Cryptocurrency transaction status

    Sending Cryptocurrency from one NoOnes wallet to another NoOnes wallet is instant. However, for external wallet transfers, you may need to monitor the process. Here’s how to check the Cryptocurrency transaction status:

    1. Locate the Transaction ID: You can find it in the transaction history of the sending wallet provider, or in case of an ATM, on the screen and your receipt.

    Examples of Transaction IDs:

    Bitcoin (BTC): e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s

    Ethereum (ETH): 0x742d35Cc6634C0532925a3b844Bc454e4438f44e

    Tether (USDT):

    • Tether (USDT) on Ethereum (ERC-20): 0xdAC17F958D2ee523a2206206994597C13D831ec7
    • Tether (USDT) on Tron (TRC-20): THzb8wvQJfZJfA6m8vzA6mBtR7vzrGd2Fz

    USD Coin (USDC) on Ethereum (ERC-20): 0xA0b86991c6218b36c1d19D4a2e9Eb0cE3606eB48

    2. Go to the Relevant Blockchain Explorer to Check the Transaction Status

    For Bitcoin (BTC):
    • Go to https://blockstream.info/, https://www.blockchain.com/en/, or https://mempool.space/ and type or paste the transaction ID into the search field.
      • If you’re receiving BTC in your NoOnes wallet, the funds should arrive after 3 confirmations.
      • If you're sending BTC to an external wallet, it can take from 2 to 6 confirmations, depending on the recipient's requirements, for the transaction to arrive.
    For Ethereum (ETH):
    • You can check the status of the transaction through Etherscan by tracking the transaction ID from your NoOnes wallet here.
    • Enter the transaction ID in the search field.
    • Once you've submitted the transaction ID, you can view the transaction details, including the number of confirmations.
      • ETH transactions generally require 18 confirmations on the blockchain for success.
    For Tether (USDT) on Ethereum (ERC-20):
    • You can check the status of the transaction through Etherscan by tracking the transaction ID from your NoOnes wallet.
    • Enter the transaction ID in the search field.
    • Once you've submitted the transaction ID, you can view the transaction details, including the number of confirmations.
      • A successful USDT (ERC-20) transaction usually necessitates 18 confirmations on the blockchain.
    For Tether (USDT) on Tron (TRC-20):
    • Visit the Tron blockchain explorer, such as Tronscan.
    • Enter the transaction ID in the search field.
    • Once you've submitted the transaction ID, you can view the transaction details, including the number of confirmations.
      • USDT (TRC-20) transactions usually require 23 confirmations on the blockchain for success.
    For USD Coin (USDC) on Ethereum (ERC-20):
    • You can check the status of the transaction through Etherscan by tracking the transaction ID from your NoOnes wallet.
    • Enter the transaction ID in the search field.
    • Once you've submitted the transaction ID, you can view the transaction details, including the number of confirmations.
      • Typically, USDC (ERC-20) transactions require 18 confirmations on the blockchain for success.

    For Bitcoin transactions, this can take anywhere from 20 minutes to a couple of hours depending on how congested the network is. For Ethereum or Tron, this may take a few minutes.

    If your transaction says “No Transaction Found”, the transaction never left the sending wallet. In this case, you should contact the service provider of the sender’s wallet.

    Why is a different wallet address showing up on the transaction?
    You may see a different Bitcoin wallet address listed on the transaction inputs but don’t worry, this is normal because your NoOnes wallet manages these for you. However, Ethereum and Tron transactions use an account-based model. In these specific networks, you have a single account address that you see during deposits. But when it comes to send-outs, the address you observe may not necessarily be yours.

  • Supported tokens and networks

    At NoOnes, our priority is to deliver a secure and user-friendly cryptocurrency wallet experience. Understanding which tokens and networks are supported by our platform is crucial for the safety of your funds and the reliability of our services. This article details the cryptocurrencies and networks supported by NoOnes Wallet, highlights common mistakes, and provides tips to avoid them.

    NoOnes Wallet supports the following tokens and networks:

    • Bitcoin (BTC): NoOnes Wallet fully supports Bitcoin (BTC) transactions. Users can send and receive BTC seamlessly. We support all types of BTC addresses, including Bech32
    • Ethereum (ETH): Ethereum (ETH) is supported, allowing users to store, send, and receive ETH and ERC20 tokens.
    • Tether (USDT): NoOnes Wallet supports USDT transactions on the Ethereum (ERC20), Tron (TRC20) and BSC (BEP20) networks. Please ensure you select the correct network when sending USDT.
    • USD Coin (USDC): Similar to USDT, USDC transactions are supported, but only on Ethereum (ERC20). It's crucial to choose the appropriate network for USDC transfers.

    Common Mistakes Users Make:

    One of the most common errors users make is attempting to send unsupported tokens to NoOnes Wallet. These unsupported tokens and networks include:

    • Binance USD (BUSD) and Binance Network USDC: Despite the support for BEP20 USDT, BUSD tokens and USDC sent through the Binance network, typically associated with the Binance Smart Chain, are not supported. Sending BUSD or USDC tokens through the Binance network to NoOnes Wallet is not advisable and may result in the loss of funds.
    • KIP20: KIP20 tokens, associated with the Klaytn blockchain, are not compatible with NoOnes Wallet. Users must use wallets designed for the Klaytn network to handle KIP20 tokens.
    • Polygon Network USDC-PoS (Polygon): Although NoOnes Wallet supports Ethereum and ERC20 tokens, it does not support the Polygon network or its native assets like Matic. Sending tokens from the Polygon network to NoOnes Wallet may lead to irreversible loss.
    • Tron (TRX): While NoOnes Wallet supports Tron (TRX) blockchain, it is not designed for receiving TRX coins or other TRC20 tokens. Users must be cautious when sending TRC20 tokens to avoid the loss of funds.

    Tips for Avoiding Mistakes:

    • Double-Check Addresses and Networks: Before making a transaction, ensure that the recipient address and network match those supported by NoOnes Wallet. Mistakes here are often irreversible.
    • Use Test Transactions: For high-value transfers or when using a network for the first time, consider sending a small test transaction first. This can prevent significant losses due to errors.
    • Stay Informed: Regularly review the list of supported tokens and networks on our platform, as this information can change with updates to our services.

    What to Do If You Send Unsupported Tokens:

    • Immediate Action: If you accidentally send unsupported tokens, please contact our support team right away. Given the irreversible nature of blockchain transactions, we cannot guarantee recovery in every case. However, we will thoroughly review your situation to determine if any actions can be taken on our end.
    • Educate Yourself: Familiarize yourself with the recovery policies for unsupported tokens. Recovery is not always possible, and when it is, it often involves significant time and may incur fees.

    Ensuring the compatibility of tokens and networks before initiating transactions is vital for the safety of your funds. By double-checking details and following the tips provided, you can avoid common mistakes that lead to the loss of assets. Our team is here to assist with any questions or concerns about supported tokens and networks.

     

See all 11 articles

Help with transaction status

  • Understanding Cryptocurrency Transaction Statuses on NoOnes

    Cryptocurrency transactions can go through various stages or statuses as they move from initiation to completion. On NoOnes there are only three statuses (Completed, Pending, and Canceled), and we will provide a general overview of what each status means:

    1. Completed. When a cryptocurrency transaction is marked as 'Completed,' it signifies that the transaction has been entirely processed on our platform and successfully confirmed on the blockchain. This includes being included in a block and confirmed by a sufficient number of blocks. For deposit transactions, this means your account balance on our platform should already reflect the deposit amount. For sendout transactions, it means the recipient should have received the cryptocurrency by now. To verify that the funds have indeed reached their destination, please refer to our article on How to Check your Cryptocurrency Transaction Status.

    2. Pending. A "Pending" status indicates that the cryptocurrency transaction is currently in progress and has not yet been completed. Transactions may remain in this state for various reasons, including internal processing delays, third-party issues, or network congestion. During this period, we kindly ask users to be patient as the transaction progresses. It's important to note that pending transactions cannot be canceled.

    When to reach out to support?

    • Internal transaction: Processing time should be up to 5 minutes. In case it takes longer, please reach out to support.
    • External Transaction without Hash: If a transaction is pending, and no transaction hash is generated, please reach out to support if the waiting time exceeds the following limits:
      • Tron: 10 minutes
      • ETH: 30 minutes
      • BTC (Express Send Out): 10-15 minutes
      • BTC (Standard): Up to 1 hour and 15 minutes (or up to 3 hours in rare cases)
    • External Transaction with Hash: 
      • In some cases, a transaction may show as 'Pending' on our platform even after being confirmed on the blockchain. Please note that blockchain confirmation is the most reliable indicator. If a transaction has a generated hash and can be tracked on the blockchain, it has been successfully processed on NoOnes. Kindly wait for blockchain confirmation by checking your cryptocurrency transaction status.
      • If the transaction cannot be found on the blockchain, standard processing times may vary depending on the network. Please reach out to support if the waiting time exceeds the following limits:
        • Tron: 10 minutes
        • ETH: 30 minutes
        • BTC (Express Send Out): 10-15 minutes
        • BTC (Standard): Up to 2 hours (or up to 3 hours in rare cases)

    3. Canceled. A "Canceled" status signifies that the cryptocurrency transaction could not be successfully recorded on the blockchain. When a transaction is canceled, any funds reserved for that transaction are promptly returned to the wallet. Several factors can lead to a transaction remaining in this state, including internal processing delays, third-party complications, or network congestion. If you encounter a canceled transaction, we recommend attempting the transaction once more.

    Note: We have only three mentioned transaction statuses on NoOnes. There is no “Freeze” status for a transaction on NoOnes. NoOnes does not freeze transactions.

  • How Long Does it Take to Receive a Cryptocurrency Transaction?

    Cryptocurrency transactions are not always instant as it depends on the number of transactions processed by the blockchain at a given time.

    For Bitcoin transactions, it takes three confirmations from the network before your balance is fully available in your NoOnes wallet. The time required for these confirmations can vary, usually taking anywhere from five minutes to two hours or more, especially in cases where miners take an extended period to mine new blocks, depending on the Bitcoin network.

    Here are factors that affect the speed of Bitcoin transactions:

    • Miner's fee. The miner's fee plays a significant role in determining transaction speed. The higher the fee you choose to pay, the higher the priority of your transaction within the blockchain. Miners are more likely to include transactions with higher fees in the blocks they mine.
    • Miner Activity: Sometimes, delays can occur when miners do not mine new blocks promptly. This can be due to various reasons, including changes in miner activity. Miners might choose to delay mining blocks to increase fees and maximize their earnings.

    Ethereum and Tron Transactions: Ethereum and Tron blockchain transactions typically require more block confirmations to be considered secure compared to Bitcoin. For example, while Bitcoin transactions may be considered secure after a few confirmations, Ethereum and Tron transactions often require a higher number, such as 12 confirmations, before being fully validated.

    Factors affecting Ethereum and Tron blockchain transaction speed:

    • Gas Fees. Gas fees in the Ethereum network are similar to miner's fees in Bitcoin. They represent the cost you pay to miners to process your transaction. The higher the gas fee you attach to your Ethereum blockchain transaction, the more likely it is to be prioritized and confirmed faster. Gas fees fluctuate based on network demand, so you might need to adjust them accordingly for quicker confirmation during periods of high network activity. Similarly, in the Tron network. However transaction fees are generally lower, blocks are mined more quickly, and the fees are fixed rather than fluctuating.

    All transactions made between NoOnes wallets are instant.

    Note: NoOnes charges a fee for external transactions. For more information about NoOnes fees please check out this article.

    Find out more about How To check your Cryptocurrency Transaction Status.

  • I Sent Cryptocurrency from My NoOnes wallet but it doesn't appear on the Recipient's Balance

    The Cryptocurrency you sent may not appear immediately in the recipient's wallet balance but that doesn't mean that the funds are lost. Here are some steps for you to figure out what could have happened:

    1. Make sure you have sent the Cryptocurrency to the correct wallet address. You can check this by going over your transaction history
      • If the recipient’s wallet address is correct, go to Step 2.
      • If you have used an incorrect address, the only way to get the crypto back is by asking the recipient to send it back to you. Visit this page for more information about it.
    1. 2. Go to the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

      • Bitcoin (BTC)
        • If you see less than 6 confirmations, give the transaction some more time to be processed.
        • If you see 6 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further
      • Etherium (ETH)
        • If you see less than 18 confirmations, give the transaction some more time to be processed.
        • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
      • Tether (USDT) on Ethereum (ERC-20):
        • If you see less than 18 confirmations, give the transaction some more time to be processed.
        • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
      • Tether (USDT) on Tron (TRC-20):
        • If you see less than 23 confirmations, give the transaction some more time to be processed.
        • If you see 23 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
      • USD Coin (USDC) on Ethereum (ERC-20):
        • If you see less than 18 confirmations, give the transaction some more time to be processed.
        • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
  • Cryptocurrency was sent to my NoOnes Wallet but I don't see it on my balance

    If the Cryptocurrency sent to your NoOnes wallet isn’t showing up on your balance, it doesn’t mean that your funds are lost. Here's what you can do:

    1. Make sure that the funds were sent to the correct wallet address. If they were sent from an online wallet, check the transaction history. If they were sent from an ATM, check the transaction history and the receipt

    • If the recipient’s wallet address matches your wallet address, go to Step 2
    • If sent to an incorrect address, the only way to get the crypto back is by asking the recipient to send them back. Visit this page for more information about it.

    2. Go to the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

    •  Bitcoin (BTC)
      • If you see less than 3 confirmations, give the transaction some more time to be processed.
      • If you see 3 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further
    • Ethereum (ETH)/Tether (USTD)/USD Coin (USDC)
      • If you see less than 12 confirmations, give the transaction some more time to be processed.
      • If you see 12 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

    3. Check your wallet page for notifications, and we recommend looking at the NoOnes Status Page to check if there are any service issues or delays that may be affecting your transaction. You can also check our Twitter feed for any announcements. 

    If there is no information about any technical issues, contact Support right away. Make sure to provide us with your Wallet address and Transaction ID (TXID).

  • Can My Cryptocurrency Transaction Be Cancelled or Reversed?

    Blockchain transactions are irreversible. Unfortunately, NoOnes has no control over them and cannot cancel or reverse transactions. This applies in all cases such as:

    • If you were hacked and someone sent out your coins
    • If you sent crypto to the wrong address
    • If you released crypto in a trade by mistake
    • If you were scammed

    Once your cryptocurrency is sent out, it cannot be reversed. Please read our security guide to increase the protection of your funds.

    If you still want to try tracking the wallet address you accidentally sent your crypto to, you can use the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

    If you have sent funds to the wrong address. Cryptocurrency transactions are irreversible. The only way to get your funds back is to contact the receiver and request to send them back. If you don’t know to whom the wallet address belongs to, there is no other way for us to retrieve the funds.

    If you've accidentally released your crypto or suspect any fraudulent activity during a trade, please contact our support team.

    Warning:

    • Always double-check and ensure that the address you’re sending the funds to matches the address of the recipient beforehand. Make sure not to fall into investment scams as well and only send crypto to your trusted person.

Bitcoin (BTC) Wallet

  • Lightning

    What is Lightning?

    Lightning is a network that allows sending and receiving Bitcoin much faster and cheaper. Noones Wallet supports Lightning and allows you to top up your BTC account and withdraw Bitcoin to other Lightning-enabled wallets.

    You don’t have to do anything to start using Lightning in Noones Wallet - it’s available to all users and the same Bitcoin wallet balance is used.

     

    How to deposit Bitcoin with Lightning

    1. Open Noones Wallet
    2. Click Lightning inside the Bitcoin box
    3. Click Receive
    4. Select the amount to receive. You can either select an amount in BTC or enter the amount in your local fiat currency (in which case your amount will be converted to BTC using the exchange rate at that moment)
    5. You can optionally specify a memo (custom message that the other party will see) and the invoice expiration time (if the payment hasn’t been done in this time period, it will just get canceled)
    6. Click to proceed. You will get a Lightning invoice (also available in form of QR code). Share the invoice with the sender or the funds, or scan the QR code with the Lightning-enabled wallet..
    7. Usually the transaction takes only up to 10 seconds to process. In some cases it takes a few minutes. Once the deposit is done, the money appears in your BTC wallet.

    How to send out Bitcoin with Lightning

    1. In order to send via Lightning, you need to prepare an invoice in the receiving wallet. If you are sending to a friend / partner, ask for the invoice with a specific BTC amount. If sending to your own Lightning-enabled wallet, go to that wallet first and generate an invoice. Don’t forget to specify the amount (in Bitcoins) you want to transfer.
    2. Open Noones Wallet
    3. Click Lightning inside the Bitcoin box
    4. Click Send
    5. Paste the invoice or scan the QR code
    6. Enter 2FA if enabled for your account
    7. Your transaction is on its way! Usually it takes only up to 10 seconds to confirm. In some cases it takes a few minutes. The money is deducted from the Noones BTC wallet. If the transaction fails for whatever reason, the money is returned automatically.

     

    Frequently Asked Questions (FAQ)

    I am getting an error message about a Limit. Why can’t I send big amounts?
    Please see the Limits page and make sure you have the appropriate level to send the requested amount. Please also keep in mind that the $700/transaction limit will apply to all Lightning sendouts. Want to send more? You can always do that with a normal on-chain BTC transaction.
    Is Lightning cheaper?
    Sending via Lightning costs the same as sending BTC. However, you save a lot on the network fee.
    I waited for 10 minutes but my transaction didn’t come.
    Please open Noones Wallet, click Lightning and check the status of your transaction. If the transaction failed, the money is returned automatically. In that case please try using a different wallet. If the transaction is displayed as pending, please contact support.
    My invoice doesn’t work.
    Unfortunately we don’t support invoices without an amount. We don’t support static Lightning addresses / LNURL.
    How do I connect to your node?
    Unfortunately it’s not possible at the moment. But feel free to contact support and leave your contact details and we will let you know once it’s possible.

     

  • Bitcoin (BTC) FAQs
    What is Bitcoin (BTC)?

    Bitcoin is the pioneering cryptocurrency, often referred to as digital gold. It's the first and most well-known decentralized digital currency, created by an anonymous entity known as Satoshi Nakamoto in 2009. Bitcoin operates on a blockchain, a distributed ledger technology, and is used for various purposes, including as a store of value, medium of exchange, and unit of account.

    Who can trade Bitcoin (BTC) on NoOnes?
    All users can trade and convert BTC with a verified email address, Name, and Date of birth. However, depending on your country, you may need to verify your ID to sell BTC.
    For a full list of the verification status needed for BTC transactions, please visit this article.
    How to convert Bitcoin (BTC) on NoOnes?
    All users can convert BTC with a verified email address, Name, and Date of birth.
    For more information about BTC conversion, visit Converting BTC FAQs.
    What are the fees for converting Bitcoin (BTC)?
    For a full breakdown of BTC fees, check out this article.
    Can my Bitcoin (BTC) transaction be canceled or reversed?
    Unfortunately, BTC transactions can’t be cancelled or reversed. For more information, check out our Can My Cryptocurrency Transaction Be Cancelled or Reversed? article.
    What is the minimum Bitcoin (BTC) amount I can sell, buy, or convert?
    Currently, the smallest amount of BTC you buy or sell is $10 equivalent.
    Minimum amounts of BTC you can convert:
    • BTC to USDT: 1 USDT equivalent
    • BTC to ETH: 0.0001 BTC
    • BTC to USDC: 1 USDC equivalent
    How can I buy or sell Bitcoin (BTC)?
    Head over to the buy and sell pages to see a list of the current BTC offers.
    However, depending on your country, you may need to verify your ID to sell BTC.
    For a full list of the verification status needed for BTC transactions, please visit this article.
    How do I get my Bitcoin (BTC) wallet address?
    Head to your NoOnes Wallet and click on Receive under Bitcoin to get your BTC address.
    What networks are supported for Bitcoin (BTC) deposits?
    For more information please check our Supported Tokens and Networks article.

Tether (USDT) Wallet

  • Tether (USDT) FAQs
    What is Tether (USDT)?

    Tether (USDT) is a stablecoin that is worth around 1 USD. The rate can fluctuate a bit, but it's a 1:1 representation of 1 US dollar on the Tether blockchain.

    Who can trade Tether (USDT) on NoOnes?
    All users can trade and convert USDT with a verified email address, Name, and Date of birth. However, depending on your country, you may need to verify your address to sell USDT.
    For a full list of the verification status needed for USDT transactions, please visit this article.
    How to convert Tether (USDT) on NoOnes?
    All users can convert USDT with a verified email address, Name, and Date of birth. For a full list of the verification status needed for USDT transactions, please visit this article.
    For more information about USDT conversion, visit Converting Tether FAQs.
    What are the fees for converting Tether (USDT)?
    For the full breakdown of USDT fees, check out this article.
    Can my Tether (USDT) transaction be canceled or reversed?
    Unfortunately, USDT transactions can’t be canceled or reversed. For more information, check out our Can My Cryptocurrency Transaction Be Cancelled or Reversed? article.
    What is the minimum Tether (USDT) amount I can sell, buy, or convert?
    With NoOnes, the minimum amount USDT you can buy, sell is $10 equivalent.
    Minimum amounts of USDT you can convert:
    • USDT to BTC: 1 USDT
    • USDT to ETH: 5 USDT
    • USDT to USDC: 1 USDT
    How can I buy or sell Tether (USDT)?
    Head over to the buy and sell pages to see a list of the current USDT offers.
    You can also create your own USDT offers (just make sure you’re ID verified!).
    You can also convert your BTC, ETH and USDC into USDT in your NoOnes Wallet. Check out this article for more information.
    How do I get my Tether (USDT) wallet address?
    Head to your NoOnes Wallet and click on Receive under Tether to get your USDT address. For USDT you can choose the Tron (TRC-20) or Ethereum (ERC-20) network.
    What networks are supported for Tether (USDT) deposits?
    For more information please check our Supported Tokens and Networks article.
  • USDT TRON

    Noones does its best to give users the option to save on fees for USDT transactions, that's why TRON (TRC-20) Network was added.

    Transaction fees on the blockchain can get expensive and are sometimes unpredictable. These fees are called Network fees and do not go to Noones. They go to the blockchain networks to make sure your funds are safe.

    Luckily, the fees in the TRC-20 Network are lower than the fees in older blockchains (such as Bitcoin and Ethereum).

    What USDT does Noones support?

    For USDT (Tether USD) we allow two send-out options from your Noones Wallet: Ethereum (ERC-20 USDT) and TRON (TRC-20 USDT).

    What are the fees associated with TRON USDT send-outs?

    Network fees are $0 when you send TRON-based USDT from your Noones Wallet. However, you will have to pay the Noones Wallet fee. Check out this article for more information on our fees.  

    Which network does my wallet/exchange accept? 

    Typically you can see that in the ‘Receive’ or ‘Deposit’ screen within your wallet. Look for either Ethereum (ERC20) USDT or TRON (TRC20) USDT. If you are given a deposit address, you can easily spot the Ethereum address by the ‘0x’ in the beginning, while TRON addresses start with a capital ‘T’.

    Note: Make sure your wallet/exchange supports USDT transfers. Please never withdraw money directly to ICO addresses or services not designed to accept USDT.

    What if I want to send USDT to another Noones user?

    You can still send funds to another Noones Wallet by using a Noones username or wallet address. There is no network fee for internal transfers (please see information about limits here).

    I want to withdraw the funds to my own wallet, what software should I use?

    Your funds are safe in your Noones Wallet, but if you want to keep USDT in your own wallet, you can find the software for your desktop or mobile device here:

    Ethereum Wallets

    TRON Wallets 

    Why won’t my transaction go through?

    Make sure you copied the address correctly. Keep in mind that addresses are case-sensitive. Also, make sure your address is either Ethereum USDT (starts with ‘0x’) or TRON USDT (starts with ‘T’). 

    If you’re still running into issues, feel free to reach out to our support team.

USD Coin (USDC) Wallet

  • USD Coin (USDC) FAQs
    What is USD Coin (USDC)?

    USDC is a stablecoin that keeps its value around the 1 USD mark. Although its rate can fluctuate a bit, it maintains a 1:1 representation of the US Dollar on the Ethereum blockchain. 

    For more information about USDC, you can visit their website.

    Who can trade USD Coin (USDC) on NoOnes?
    All users can trade and convert USDC with a verified email address, Name, and Date of birth. However, depending on your country, you may need to verify your ID to sell USDC.
    For a full list of the verification status needed for USDC transactions, please visit this article.
    How to convert USD Coin (USDC) on NoOnes?
    All users can convert USDC with a verified email address, Name, and Date of birth.
    For more information about BTC conversion, visit Converting USDC FAQs.
    What are the fees for converting USD Coin (USDC)?
    For a full breakdown of USDC fees, check out this article.
    Can my USD Coin (USDC) transaction be canceled or reversed?
    Unfortunately, USDC transactions can’t be canceled or reversed. For more information, check out our Can My Cryptocurrency Transaction Be Cancelled or Reversed? article.
    What is the minimum USD Coin (USDC) amount I can sell, buy, or convert?
    Currently, the smallest amount of USDC you buy or sell is $10 equivalent.
    Minimum amounts of USDC you can convert:
    • USDC to BTC: 1 USDC
    • USDC to ETH: 5 USDC
    • USDC to USDT: 1 USDT equivalent
    How can I buy or sell USD Coin (USDC)?
    Head over to the buy and sell pages to see a list of the current USDC offers.
    However, depending on your country, you may need to verify your ID to sell USDC.
    You can also convert your BTC, ETH and USDT into USDC in your NoOnes Wallet. Check out this article for more information.
    How do I get my USD Coin (USDC) wallet address?
    Head to your NoOnes Wallet and click on Receive under USD Coin to get your USDC ERC-20 address.
    What networks are supported for USD Coin (USDC) deposits?
    For more information please check our Supported Tokens and Networks article.
    What’s the difference between USDC and USDT?
    USDC and USDT are functionally the same in concept. However, where they differ is in the companies that issue the coins. 

    USDT is an older and therefore more popular stablecoin but some believe that USDC is a more transparent one since its reserves are regularly reviewed by the US Securities and Exchange Commission (SEC).

Ethereum (ETH) Wallet

  • Ethereum (ETH) FAQs
    What is Ethereum (ETH)?

    Ethereum is an open-source blockchain network on which companies can build products on. Ethereum is the second largest cryptocurrency, after Bitcoin. Ethereum is also a network where ETH (Ethereum), USDT (Tether), and other cryptocurrencies transact.

    Who can trade Ethereum (ETH) on NoOnes?
    At this time, Ethereum (ETH) trading is not supported on NoOnes. Please feel free to explore the other cryptocurrency trading options available on our platform.
    How to convert Ethereum (ETH) on NoOnes?
    All users can convert Ethereum with a verified email address, Name, and Date of birth. For a full list of the verification status needed for Ethereum transactions, please visit this article.
    What are the fees for converting Ethereum (ETH)?
    Can my Ethereum (ETH) transaction be canceled or reversed?
    Unfortunately, ETH transactions can’t be cancelled or reversed. For more information, check out our Can My Cryptocurrency Transaction Be Cancelled or Reversed? article.
    What is the minimum Ethereum (ETH) amount I can sell, buy, or convert?
    At this time, Ethereum (ETH) trading is not supported on NoOnes.
    Minimum amounts of ETH you can convert:
    • ETH to BTC: 0.0001 BTC equivalent
    • ETH to USDT: 5 USDT equivalent
    • ETH to USDC: 5 USDC equivalent
    How can I buy or sell Ethereum (ETH)?
    At this time, Ethereum (ETH) trading is not supported on NoOnes. Please feel free to explore the other cryptocurrency trading options available on our platform.
    How do I get my Ethereum (ETH) wallet address?
    Head to your NoOnes Wallet and click on Receive under Etherium to get your ETH ERC-20 address.
    What networks are supported for Ethereum (ETH) deposits?
    For more information please check our Supported Tokens and Networks article.