Wallet

Cryptocurrency transactions are irreversible. The only way to get your funds back is to contact the receiver and request to send them back. If you don’t know to whom the wallet address belongs to, there is no other way for us to retrieve the funds.

The Noones Wallet is a digital wallet given upon sign-up and allows you to securely send and receive your hard-earned cryptocurrency. Your wallet lets you see your transactions, similar to your online banking account. 

All wallets come with a wallet address. To send and receive cryptocurrency to your Noones Wallet, you can simply send your wallet address to other crypto users. 

There are many varieties of wallets available, whether you’re looking for a web or mobile solution—your Noones wallet helps get you up and running ASAP! For more information on wallet restrictions and how to trade cryptocurrency using your Noones Wallet, visit our Help Center.

The Bitcoin you sent may not appear immediately in the recipient's wallet balance but that doesn't mean that the funds are lost. Here are some steps for you to figure out what could have happened:

1. Make sure you sent the Bitcoin to the correct wallet address. You can check this by going over your transaction history
   • If the recipient’s wallet address is correct, go to Step 2.
   • If you have used an incorrect address, the only way to get the crypto back is by asking the recipient to send them back to you. Visit this page for more information about it.

2. Check the transaction status on Blockcypher.com or Blockchain.com
   • If you see less than 3 confirmations, give the transaction some more time to be processed  (this may take up to 24 hours)
   • If you see 3 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further

If the Bitcoin sent to your Noones wallet isn’t showing up on your balance, it doesn’t mean that your funds are lost. Here's what you can do:

1. Make sure that the funds were sent to the correct wallet address. If they were sent from an online wallet, check the transaction history. If they were sent from an ATM, check the transaction history and the receipt
   • If the recipient’s wallet address matches your wallet address, go to Step 2
   • If sent to an incorrect address, the only way to get the crypto back is by asking the recipient to send them back. Visit this page for more information about it.

2. Check the transaction status on Blockcypher.com or Blockchain.com
   • If you see less than 2 confirmations, give the transaction some more time to be processed (this can take up to 24 hours)
   • If you see 2 or more confirmations, go to Step 3

3. Check your wallet page for notifications and our Twitter feed for any announcements
   • If you see a message on your wallet page or on our Twitter, just wait for further updates
   • If there is no information about any technical issues, contact Support right away. Make sure to provide us your wallet address and transaction ID.

You can easily send your Bitcoin from your Noones Wallet to an external wallet as we support major Bitcoin wallet types except for one.

Noones Wallet allows withdrawals to P2PKH, P2SH, and Bech32 addresses. Here are the 3 Bitcoin address formats currently in use:

• P2PKH addresses starting with number 1
  • Example: 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2
• P2SH addresses starting with number 3
  • Example: 3J98t1WpEZ73CNmQviecrnyiWrnqRhWNLy
• Bech32 addresses also known as "bc1 addresses" starting with bc1 — This is supported by the majority of software and hardware wallets, but only a few exchange platforms
  • Example: bc1qar0srrr7xfkvy5l643lydnw9re59gtzzwf5mdq 

Additionally, see how to send Bitcoin from your Noones wallet and its fees.

Sending Bitcoin from one Noones wallet to another Noones wallet is instant. But for external wallet transfers, you may need to monitor the process. Here’s how to check the Bitcoin transaction status:

• Look for the transaction ID. You can find it in the transaction history of the sending wallet provider or, in case of ATM, you will see it on the screen and on your receipt. It will look something like this:

  e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s

• Go to https://live.blockcypher.com/ or https://www.blockchain.com/explorer and type or paste the transaction ID into the search field. You can see how many confirmations your transaction has
  • If you’re receiving BTC in your Noones wallet, the funds should arrive after 2 confirmations
  • If you’re sending BTC to an external wallet, it usually takes up to 6 confirmations to arrive

This can take anywhere from 20 minutes to a couple of hours depending on how congested the Bitcoin network is. If your transaction says “No Transaction Found”, the transaction never left the sending wallet. In this case, you should contact the service provider of the sender’s wallet.

Why is a different wallet address showing up on the transaction?
You may see a different wallet address listed on the transaction inputs, but don't worry, this is normal. Technically BTC is transferred via unspent transaction output, better known as a UTXO. Your Noones wallet manages these for you.

When you sign up for a Noones account, you get a free wallet and a Bitcoin address where you can send and receive Bitcoin. This address is a combination of numbers and letters (both uppercase and lowercase) in no apparent sequence. 

This address never expires, so just copy it and use it to receive Bitcoin from other wallets or Bitcoin ATMs.

When receiving or depositing from an external wallet address, it will go straight into your wallet but it’s not always instant. This is because Bitcoin transactions are non-reversible and the Bitcoin network needs to confirm the transaction at least 2 times before the Bitcoin is released into your Noones wallet. Once the Bitcoin is sent, you should get a notification saying “incoming Bitcoin at 0 confirmations” or "Unconfirmed". When that count reaches 2, you should see your Bitcoin in your Noones wallet. This can take anywhere from 20 minutes to a couple of hours depending on how busy the Bitcoin network is.

To deposit Bitcoin to your Noones wallet:

• Log in to your Noones account and click Wallet
• Look for Bitcoin (BTC) currency under Assets and click RECEIVE
• From there, you can copy your Bitcoin wallet address or use the QR code
• Enter your Noones wallet address into the app, website, or ATM. If you have scanned the QR-code, your wallet address appears on the screen of the app or ATM automatically
• Confirm sending Bitcoin to your Noones wallet.

Wait for your BTC to arrive and start trading as soon as you are ready. You can also always check your Bitcoin transaction status.

Signing up for a Noones account comes with a free wallet that enables you to send Bitcoin to both internal and external wallets.

To send Bitcoin from your Noones wallet:

• Log in to your Noones account and click Wallet
• Look for Bitcoin (BTC) currency and click Send
• Enter the recipient’s Bitcoin address into the Receiver field, or if you’re sending BTC to another Noones user, you can enter their username. Indicate the Bitcoin amount in the Amount  field and click Continue
• Select the desired speed for the send-out operation in the Fee section: "express" or "at cost"
  • Express: fast and more expensive; we pay higher network fees for miners and prioritize transaction processing on the platform.
  • At cost: standard and cheap; we use standard network fees and don’t hurry up the transaction.
• Double-check the receiver’s Bitcoin address (or username) and the amount you are about to send. If you have enabled 2FA for sending Bitcoin, enter your 2FA one-time password into the 2FA Code field and click Send

You will be redirected to the Wallet page once the bitcoin has been sent out. 

To send Bitcoin to your Noones wallet check out how to deposit Bitcoin. Also, be sure to take a look at Noones wallet fees.

You can deposit or receive Ethereum (ETH) in your Noones wallet in just a few steps:

1. Log in to your Noones account and head to the Wallet page
2. Look for ‘Ethereum (ETH)’ under Assets and click RECEIVE
3. From there, you can copy your Ethereum wallet address or use the QR code. Reminder: make sure the amount you’ll be receiving is more than the fee.

It's so easy to send Ethereum (ETH) from your Noones Wallet to another wallet.

Here's how you get started:

• Log in to your Noones account and head to the Wallet page.
  
• Look for Ethereum (ETH) currency under Assets and click SEND
• Enter the recipient’s Ethereum address into the SEND TO field, or if you’re sending ETH to another Noones user, you can enter their username by clicking NOONES USER. Indicate the Ethereum amount in the AMOUNT TO SEND field and click Continue.
• Double-check the receiver’s Ethereum address (or username) and the amount you are about to send. If you're sending ETH to an external wallet, you will also see the current fees associated with this transaction at this step. To learn more about this fee, check out this article.
• If you have enabled 2FA for sending crypto, enter your 2FA one-time password into the 2FA Code field and click Send.
  

Ethereum, Tether, and USD Coin transactions on Noones externally rarely fail but you can always check if your transactions went through.

When you send ETH, USDT, or USDC from one wallet to another, you can check the status of the transaction through Etherscan for ETH and USDC, Ethereum-based Tether (ERC-20), and Tronscan for Tron-based USDT (TRC-20). Check out the steps below to get started:

Each transaction has a transaction ID (also known as a transaction hash). The IDs are alphanumeric characters and look something like this:

• 0x931d387731bbbc988b312206c74f77d004d6b84

To find your transaction ID in your Noones wallet:

1. Log in to your Noones account and head to your wallet.
2. Click on "ALL OPERATIONS" to see your full transaction history.
   
3. Once you find the transaction you’re looking for, copy the transaction ID.
   

Once you have the transaction ID:

1. Head over to Etherscan.io or Tronscan.org
2. Paste the transaction ID
3. From there, you can track your transaction. It usually takes 12 confirmations (it can take up to 30 on some platforms) for your transaction to complete, so hang tight! 

For more information on sending USDT, take a look at this article.

If you are looking to securely deposit and receive Tether (USDT) on Noones, read our guide on how to do it in three simple steps:

• Log in to your Noones account and head to the Wallet page.
• Look for Tether (USDT) currency under Assets and click Receive.
• Choose Tron (TRC-20) or Ethereum (ERC-20) network.
• From there, you can copy your Tether wallet address or use the QR code. Please make sure the amount you’ll be receiving is worth more than the fee!
  

Sending Tether (USDT) from your Noones wallet is so easy. Check out the step-by-step procedure on how to send and withdraw USDT.

• Log in to your Noones account and head to the Wallet page.
• Look for Tether (USDT) currency under Assets and click SEND.
• Enter the recipient’s Tether address into SEND TO field, or if you’re sending USDT to another Noones user, you can enter their username by clicking NOONES USER. Indicate the Tether amount in the AMOUNT TO SEND field and click Continue.
• Double-check the receiver’s Tether address (or username) and the amount you are about to send. If you have enabled 2FA for sending crypto, enter your 2FA one-time password into the 2FA Code field and click Send.
  

Tether (USDT) is a stablecoin that is pegged to the American dollar (USD). A single unit of USDT is supposed to be equal to 1 USD.
Noones provides an option to convert your Bitcoin to USDT to protect your funds from any market fluctuations. Learn more about our BTC to USDT converter in our Help Center.

Noones does its best to give users the option to save on fees for USDT transactions, that's why TRON (TRC-20) Network was added.

Transaction fees on the blockchain can get expensive and are sometimes unpredictable. These fees are called Network fees and do not go to Noones. They go to the blockchain networks to make sure your funds are safe.

Luckily, the fees in the TRC-20 Network are lower than the fees in older blockchains (such as Bitcoin and Ethereum).

What USDT does Noones support?

For USDT (Tether USD) we allow two send-out options from your Noones Wallet: Ethereum (ERC-20 USDT) and TRON (TRC-20 USDT).

What are the fees associated with TRON USDT send-outs?

Network fees are $0 when you send TRON-based USDT from your Noones Wallet. However, you will have to pay the Noones Wallet fee. Check out this article for more information on our fees.  

Which network does my wallet/exchange accept? 

Typically you can see that in the ‘Receive’ or ‘Deposit’ screen within your wallet. Look for either Ethereum (ERC20) USDT or TRON (TRC20) USDT. If you are given a deposit address, you can easily spot the Ethereum address by the ‘0x’ in the beginning, while TRON addresses start with a capital ‘T’.

Note: Make sure your wallet/exchange supports USDT transfers. Please never withdraw money directly to ICO addresses or services not designed to accept USDT.

What if I want to send USDT to another Noones user?

You can still send funds to another Noones Wallet by using a Noones username or wallet address. There is no network fee for internal transfers (please see information about limits here).

I want to withdraw the funds to my own wallet, what software should I use?

Your funds are safe in your Noones Wallet, but if you want to keep USDT in your own wallet, you can find the software for your desktop or mobile device here:

Ethereum Wallets

TRON Wallets 

Why won’t my transaction go through?

Make sure you copied the address correctly. Keep in mind that addresses are case-sensitive. Also, make sure your address is either Ethereum USDT (starts with ‘0x’) or TRON USDT (starts with ‘T’). 

If you’re still running into issues, feel free to reach out to our support team.