Help

Noones has an amazing customer support team and a virtual assistant Noones' Bot to provide immediate assistance for all sorts of questions.

What is Noones' Bot?

Noones' Bot is Noones’ support chatbot. It’s located in Noones’ Messenger, and it’s there to help you with any questions you may have. You can find it if you click on Support chat in your Messenger.

What can Noones' Bot do? 

Noones' Bot can help you find answers to your questions regarding Noones. Whether your question is about trading, disputes, or simply related to account issues, Noones' Bot is a great resource. If you have a specific question on how to use Noones functions, Noones' Bot can also help you. It’s quick, efficient, and best of all there are no wait times.

What do I do if Noones' Bot doesn’t understand my question?

If you type a question or phrase and Noones' Bot doesn’t understand, we recommend that you rephrase the question in simpler terms. If your question can’t be answered Noones' Bot will help you submit a ticket to the Support team. 

How do I use Noones' Bot? 

You can use Noones' Bot by following the steps below: 

1. Click on:

1. Messenger button and find Support chat on the top of the chats list.
2. Or, if you want to reach support from our help center, you need to click on the green Support button.

2. Noones' Bot will greet you and present several common topics you may need assistance with such as:

• Account Access
• Trading
• Verification
• Wallet

3. Type in a short, direct question or choose one of the options listed. 

Noones' Bot will either find the best answer or lead you through a series of steps or questions to help you find a solution. Choose the best answer that is applicable to your issue or question.

 4. If you don’t find what you are looking for, Noones' Bot will gather some additional information and send it along to the support team.

How do I file a support ticket with Noones' Bot? 

Noones' Bot will offer relevant options based on your conversation. When you need to contact the Support team you can click on the “Contact Support” option. 

Depending on your conversation Noones' Bot may already know how to direct your issue. When additional information is needed Noones' Bot will ask a series of questions starting like this: 

1. You will have 8 options to choose from. Choose the option that is most suitable for your question:

2. From there, you will be taken through a series of prompts where you can further specify your question or issue by clicking on the most appropriate option. 

3. You may be asked for your Transaction ID(s). You can either provide the Transaction ID or type skip if you don’t have it.

4. Depending on your selection, Noones' Bot may ask you for the wallet address of the sender or receiver. You can type skip if you don’t have it. 

5. Noones' Bot may also ask you for the amount of the transaction. You can type skip if you don’t know.

6.  Noones' Bot will always ask you for a detailed description of your question or issue so it can send it to Noones’s support team.

7. Noones' Bot will finally ask you for your email address so it can provide you with updates as your issue gets solved.

8. Noones' Bot will ask you for optional feedback. We ask that you provide feedback to help us improve!

9. Once you provide feedback, Noones' Bot will ask if you need further help. At this point, you can ask any other questions you may have.

Reporting malicious users is a way to keep yourself and the community safe. Here’s what you can report on the Noones marketplace.

Report an offer—If you come across an offer that’s suspicious or in clear violation of our Terms of Service, let us know. 

Report a problem—Both sellers and buyers can report a problem with a trade, regardless of whether the trade is successful or not. Visit this page to see how to report an issue with your trade.

Report a scam—If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, report it right away. 

Report a chargeback—While selling cryptocurrency some payment methods have an option to make a chargeback. This means that after you’ve received payment for your crypto your trade partner can request their funds back, if the third-party payment service allows it. Visit this page for more information on reporting a chargeback.

All these reports will be reviewed by specialists and you’ll receive an update via email. Make sure that you’ve explained the problem in detail and submitted enough evidence.

If you come across an offer that is suspicious or in clear violation of our Terms of Service, report it immediately.

1. On the offer page, click Report a problem.

The Report a problem dialogue box appears.

2. Choose a report type, write a detailed description in the Description field, and click Report.

Report types:

• Outside escrow — The vendor hints to complete a deal outside Noones escrow.
• Bad offer terms — Offer terms are confusing or contradictory.
• Obvious scam — Anything that clearly violates common sense and our Terms of Service.
• Negotiation — The offer owner is asking to have a deal with a price different from the one mentioned in the offer details.

Your report has been submitted. 

Here are some safety tips to help you protect your funds.

If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, here’s what you can do.

1. On the bottom of the trade page, click ! Report scam.

2. The Report scam dialogue box will appear. Then choose a report type, write a detailed description in the Description field, upload any supporting images, and click Submit report.

Here are some safety tips to help you protect your funds. 

If you were buying cryptocurrency on Noones and you think you were scammed by your trade partner, here’s what you can do.

1. On the bottom of the trade page, click Report a problem.

2. The Report a problem dialogue box will appear. You can then choose a report type, write a detailed description in the Description field, and click Report.

Report types for a seller of cryptocurrency:

• Coinlocker—Your trade partner is not responsive and just holds your cryptocurrency in escrow.
• Scammer—If your trade partner is trying to obviously scam you. Note that repeated abuse of this report type may get you banned!
• Abusive language—Your trade partner is using abusive language in chat.
• Used gift card—Gift card is already redeemed.
• Impersonating moderator—Some user is pretending to be a Noones moderator. Remember that Noones moderators have a light blue background behind their text!
• Other—There’s no type that matches your problem.

Report types for a buyer of cryptocurrency:

• Abusive language—Your trade partner is using abusive language in chat.
• Unresponsive trade partner—Your trade partner is not responding. (Please wait a couple of minutes before reporting)
• Ripper—Your trade partner has ripped you off.
• Outside escrow—Your trade partner hints to complete a deal outside Noones escrow.
• Other—There’s no type that matches your problem.

Here are some safety tips to help you protect your funds.

A chargeback is when a payment you received has been retracted. This guide explains how to report a chargeback if it happens to you.

Some payment methods have an option of a chargeback. This means that after you’ve received a payment for your crypto your trade partner can request their funds back. A chargeback may happen as it is allowed by some third-party services that are used as payment methods.

As a reminder, Noones is not obligated to initiate or handle chargebacks and is not liable if a party reverses, charges back, or otherwise disputes a transaction via an avenue made available to the party through the payment method used in the transaction, including after a dispute is closed.

If this does happen, here is what you can do:

1. Open the trade in the list of your past trades: Dashboard > View past trades

2. On the bottom of the trade page, click Report a chargeback.

3. On the Report a chargeback dialogue box, do the following:

• Choose one of the reasons for your report;
• Write any additional information into the Additional information field (sender’s name, email, and so on);
• Click Upload to upload a screenshot of any chargeback related messages and one screenshot of your wallet balance;
• Click Report chargeback to submit your request.

4. In the confirmation dialogue box, click Okay.

You now have submitted a chargeback report and we will get back to you as soon as possible.

You can also report a chargeback through the Contact Form. 

To get started, we’ll need a video recording of:

• The transaction indicating the date and amount received
• The transaction indicating the date and payment reversal

We’ll also need the trade ID where this happened. 

Here are some safety tips to help you protect your funds in the future.

Please contact us with a detailed explanation of the technical issue or bug on the website that you found. Please attach the screenshots and explain on which step it occurs.

Our support team will help you!

For all legal inquiries and requests related to Government and Law Enforcement Agencies, please direct your emails to legal@noones.com.