Help

Noones has an amazing customer support team and a virtual assistant Noones' Bot to provide immediate assistance for all sorts of questions.

What is Noones' Bot?

Noones' Bot is Noones’ support chatbot. It’s located in Noones’ Messenger, and it’s there to help you with any questions you may have. You can find it if you click on Support chat in your Messenger.

What can Noones' Bot do? 

Noones' Bot can help you find answers to your questions regarding Noones. Whether your question is about trading, disputes, or simply related to account issues, Noones' Bot is a great resource. If you have a specific question on how to use Noones functions, Noones' Bot can also help you. It’s quick, efficient, and best of all there are no wait times.

What do I do if Noones' Bot doesn’t understand my question?

If you type a question or phrase and Noones' Bot doesn’t understand, we recommend that you rephrase the question in simpler terms. If your question can’t be answered Noones' Bot will help you submit a ticket to the Support team. 

How do I use Noones' Bot? 

You can use Noones' Bot by following the steps below: 

1. Click on:

1. Messenger button and find Support chat on the top of the chats list.
2. Or, if you want to reach support from our help center, you need to click on the green Support button.

2. Noones' Bot will greet you and present several common topics you may need assistance with such as:

• Account Access
• Trading
• Verification
• Wallet

3. Type in a short, direct question or choose one of the options listed. 

Noones' Bot will either find the best answer or lead you through a series of steps or questions to help you find a solution. Choose the best answer that is applicable to your issue or question.

4. If you don’t find what you are looking for, Noones' Bot will gather some additional information and send it along to the support team.

Reporting malicious users is a way to keep yourself and the community safe. Here’s what you can report on the Noones marketplace.

Report an offer — If you come across an offer that’s suspicious or in clear violation of our Terms of Service, let us know. 

Report a problem — Both sellers and buyers can report a problem with a trade, regardless of whether the trade is successful or not. Visit this page to see how to report an issue with your trade.

Report a Bad Behaviour — If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, report it right away. 

Report a chargeback — While selling cryptocurrency some payment methods have an option to make a chargeback. This means that after you’ve received payment for your crypto your trade partner can request their funds back, if the third-party payment service allows it. Visit this page for more information on reporting a chargeback.

All these reports will be reviewed by specialists and you’ll receive an update via email. Make sure that you’ve explained the problem in detail and submitted enough evidence.

If you come across an offer that is suspicious or in clear violation of our Terms of Service, report it immediately.

1. On the offer page, click Report a problem.

The Report a problem dialogue box appears.

2. Choose a report type, write a detailed description in the Description field, and click Report.

Report types:

• Outside escrow — The vendor hints to complete a deal outside Noones escrow.
• Bad offer terms — Offer terms are confusing or contradictory.
• Obvious scam — Anything that clearly violates common sense and our Terms of Service.
• Negotiation — The offer owner is asking to have a deal with a price different from the one mentioned in the offer details.

Your report has been submitted. 

Here are some safety tips to help you protect your funds.

If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, here’s what you can do.

1. On the bottom of the trade page, click Report Bad Behaviour.

2. The Report Bad Behaviour!  dialogue box will appear. Then choose a report reason and click Acknowledge and Report.

NB: Choose "Other" if you don't see a relevant report reason and write a detailed description in the I would like to add field and click Acknowledge and Report

Here are some safety tips to help you protect your funds. 

If you were buying cryptocurrency on Noones and you think you were scammed by your trade partner, here’s what you can do.

1. On the bottom of the trade page, click Report Bad Behaviour.

2. The Report Bad Behaviour! dialogue box will appear. Then choose a report reason and click Acknowledge and Report. 
NB: Choose "Other" if you don't see a relevant report reason and write a detailed description in the I would like to add field and click Acknowledge and Report

Report reasons for a buyer of a cryptocurrency:

• Price negotiation — Trade partner asks for different price.
• Trade Diversion — Trader partner requests new trade with different offer.
• Asks for contacts — Trade partner asks for my phone and other contacts.
• Impersonating moderator — Some user is pretending to be a Noones moderator. Remember that Noones moderators have a light green background behind their text!
• Hacking/Phishing — Trade partner sends hacking link.
• Asking to Release without Payment — Trade partner tells you to release the trade with no payment.
• UTD — Accidental Release Paid more than trade amount,  Scammed into Cancelling.
• Outside escrow — Your trade partner hints to complete a deal outside Noones escrow.
• Other — There’s no type that matches your problem.

Report reasons for a seller of a cryptocurrency:

• Price negotiation — Trade partner asks for different price.
• Trade Diversion — Trader partner requests new trade with different offer.
• Asks for contacts — Trade partner asks for my phone and other contacts.
• Impersonating moderator — Some user is pretending to be a Noones moderator. Remember that Noones moderators have a light green background behind their text!
• Hacking/Phishing — Trade partner sends hacking link.
• Asking to Release without Payment — Trade partner tells you to release the trade with no payment.
• UTD — Accidental Release Paid more than trade amount,  Scammed into Cancelling.
• Chargeback — I had chargeback with this trade, I uploaded evidence photos to the trade
• Outside escrow — Your trade partner hints to complete a deal outside Noones escrow.
• Coinlocker — Your trade partner is not responsive and just holds your cryptocurrency in escrow.
  
• Other — There’s no type that matches your problem.

Here are some safety tips to help you protect your funds.

A chargeback is when a payment you received has been retracted. This guide explains how to report a chargeback if it happens to you.

Some payment methods have an option of a chargeback. This means that after you’ve received a payment for your crypto your trade partner can request their funds back. A chargeback may happen as it is allowed by some third-party services that are used as payment methods.

As a reminder, Noones is not obligated to initiate or handle chargebacks and is not liable if a party reverses, charges back, or otherwise disputes a transaction via an avenue made available to the party through the payment method used in the transaction, including after a dispute is closed.

If this does happen, here is what you can do:

1. Open the trade in the list of your past trades: Dashboard > View past trades

2. In the trade chat:

• Write additional information into the trade chat (sender’s name, email, and so on);
• Click Upload to upload a screenshot of any chargeback related messages and one screenshot of your wallet balance.

3. On the bottom of the trade page, click Report Bad Behaviour.

4. On the Report Bad Behaviour dialogue box, do the following:

• Choose the "Chargeback" reason for your report;
• Click on "Acknowledge and Report"

You now have submitted a chargeback report and we will get back to you as soon as possible.

You can also report a chargeback through the Contact Form. 

To get started, we’ll need a video recording of:

• The transaction indicating the date and amount received
• The transaction indicating the date and payment reversal

We’ll also need the trade ID where this happened. 

Here are some safety tips to help you protect your funds in the future.

Please contact us with a detailed explanation of the technical issue or bug on the website that you found. Please attach the screenshots and explain on which step it occurs.

Our support team will help you!

For all legal inquiries and requests related to Government and Law Enforcement Agencies, please direct your emails to legal@noones.com.