• Basic Verification

    Obtaining a satisfactory identification document that meets stringent Know Your Customer (KYC) standards can be challenging and time-consuming in certain regions. Additionally, KYC providers may not support all types of identification documents specific to a particular region. 

    To address these limitations, we offer Basic Identity Verification with Noones in certain locations. With Basic Verification, you can verify your identity using any valid document you possess. Basic Verification unlocks the create offer feature and allows you to become a peer to peer trader.

    Below, you will find a list of all countries from where Basic Verification is accessible. We recommend choosing ID Verification if you need to trade or send transactions without limits. But if it is not an option for you now, try Basic Verification(KYP) with Noones instead.

    Basic Verification is available in most of the countries.

  • Limits and Verification

    Verified users on the NoOnes platform have access to more features, such as higher trade amounts and unlimited transactions, a free crypto wallet, and the ability to publish their own offers on the marketplace.

    The following table lists out our various verification levels along with their corresponding benefits:

    Level Verification Per Trade Limit Combined Operations 
    24h Limit
    Trade Volume Lifetime Limit Send from Wallet Lifetime Limit Free Crypto Wallet Create offer
    0 Email $0 $0 $0 $0 - -
    1 Email, Name and Date of birth $700 $700 $10,000 $10,000 Yes -
    1+ Basic Verification* $700 $700 $10,000 $10,000 Yes Yes
    2 ID Verification** $100,000 Yes Yes
    3 Enhanced Due Diligence $500,000 Yes Yes

     

    * Basis verification is available only in particular regions. More information about Basic Verification
    ** Users registering from certain locations might be required to pass identity verification to conform their eligibility to use platform services.

    *** For Lightning transactions, there is an additional limit of $700 per transaction.

    Note: Lifetime trade limits and wallet send out limits are tracked separately. For example, you can have $500 remaining for trading, and $9,000 left for wallet send outs.

    Note:  the 24h limit applies to the sum of all operations performed by user over the last 24 hours:

    • trade (initiated via marketplace and via messenger)

    • internal and external send-out

    • receiving internal deposit
    • convert (aka swap, hedging)

    Why should I verify my account?

    With each new level of verification, here’s a glimpse of what you’ll unlock:

     

    Level 0

    Sign up with an email, verify it, and get your Citizen ID. You can't trade yet, but everything starts small. Share your Citizen ID QR code and invite friends to join NoOnes to start earning crypto rewards. It's that easy.

    Level 1

    Level 1 is the starting point in the peer-to-peer world. We ask for your date of birth to confirm your legal age and eligibility for our services.

    Level 1 grants a daily limit of $700. You can receive funds from friends on NoOnes as well as deposit crypto to your personal crypto deposit address, convert cryptocurrencies, or buy or sell them on the marketplace. There is a lifetime limit of $10,000 for trading and $10,000 for wallet transactions.

    • Free crypto wallet

    • Ability to trade and send out crypto

    • Ability to convert cryptocurrency

    • Daily limit of $700
    • Trade and wallet lifetime limits of $10,000

    Level 1 Plus

    Obtaining a satisfactory identification document that meets stringent Know Your Customer (KYC) standards can be challenging and time-consuming in certain regions. Additionally, KYC providers often lack timely responses and may not support all types of identification documents specific to a particular location. To address these limitations, we offer Basic Verification in certain locations. With Basic Verification, you can verify your identity using any valid document you possess. Level 1 Plus unlocks the ability to create and publish your own offers on the marketplace.

    • Create and publish offers

    Level 2

    Verify your identity and get rid of all limits. There are no daily or lifetime limits whatsoever. The only limit is the maximum amount per trade, which is $10,000. But you can have as many trades as you want.

    • Per-trade limit $10,000

    • No daily or lifetime limits

    • Access to more payment methods
    • Ability to create your own offers

    Level 3

    Enhanced due diligence checks require verification of address. Level 3 users can trade up to $500,000 in a single trade.

    • Increased per-trade limit $500,000

    Warning:

    • In order to create an offer, you need to be ID-verified or pass Basic Verification.
    • The per-trade limit for a trade is calculated based on the total volume of all active trades available for your current level. 
    • Check if your country is on the list where we may not make all of the Services available. In case your country is on the list, do not attempt to circumvent any restrictions imposed via the Services, such as by obscuring your IP address or submitting any inaccurate information regarding your location. Please refrain from using NoOnes in this case.

    Please visit our Help Center for more information on the verification process.

  • Email Verification

    Email address verification adds an additional layer of security to your account. Here's how you can verify your email address.

    1. Log in to your Noones account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    2. The Settings page appears and under Verify email address click Resend email
      A verification email will be sent to your registered email address. 
    3. Open the email in your inbox received from noreply@noones.com, and click Confirm Email.
      Your email address is now verified successfully. 

    Note:

    • You can request a new confirmation email only once every 20 minutes.
    • If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.

    After verifying your email, we also recommend setting up two-factor authentication on your Noones account if you haven't already.

     

  • Phone Verification

    You might want to verify your phone number after creating your account to enable two-factor authentication (2FA). Here's how you can verify your phone number on Noones if you didn't create your Noones account using your phone number.

    1. Log in to your Noones account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    2. The Settings page will appear and on the menu on the left side of the page, click Profile.
    3. Enter your phone number in the PHONE field and click Verify or Use a phone call instead.

      Note: We recommend the Verify option as the call option is not supported in all countries.

    4. a) Phone call option
          You will receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit
      b) Verify (SMS) option
          You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit

      Your number is now successfully verified!

      After confirming your phone number, consider activating 2FA and verifying your ID.

     

     

  • ID Verification

    Trading on Noones requires verification depending on the payment method used or the amount transacted. Whenever you hit the limit of operations available without ID verification, Noones UI would suggest you to increase the limits by verifying your ID.

     

    Step 1 Open the Verification Page

    • Click the link in the operation limit error message.

    Step 2 Insert Your Details

    • Fill in the fields on the ID verification form.
    Field Name Description
    Country your photo ID is from Select the country that issued your ID.
    Type of photo ID Select the type of ID you are submitting.
    • If any other fields specific for a selected ID are displayed, fill in the requested values.
    • Click Start verification process.
    • If asked, confirm the consent to the processing of your personal data

    Step 3 Provide ID Photo

    • On the ID verification page, reenter the ID choice and click Next.
      • The Identity document page will then appear.
    • Choose whether you want to take a photo of ID or to upload an existing file from your device.

    Note:

    • Some countries may not have the ability to upload a file during the ID verification process. These users will need to take a live photo instead.
    • If you prefer to use your mobile phone, click Continue on phone 
      • Take a Photo
        • To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.
          • Click Take photo.
          • Click Start.

    Warning: Give the application permission to access your device camera.

        • Place your ID in the center of the screen and make sure all the necessary details are visible: 
          • your face on the document
          • document number
          • your full name
        • Click the Camera icon to capture the image.
          • The image is captured and displayed on the screen. 
        • If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
        • Repeat the process once again to capture the backside of your  ID card or Driving license. In the case of a passport, simply continue to the next step.
      • Upload file
        • If you want to upload a file from your device,
          • Click Upload file.
            • The Upload image page appears. 
          • Click Choose file and select a file from your device.
          • Click Choose another file if you want to retry. If you selected the right file, click Confirm.
        • Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.

    Step 4 Complete Face Verification

    The next step after submitting your ID is to complete your face verification. To verify your facial identity.

    • On the Face verification page, click Continue.
      • Center your camera page appears.
    • Make sure your camera is working and placed correctly. Click Continue.
      • The application activates your device camera so you can click a picture of your face.
    • Once you are ready, click Start.

    While clicking the picture, keep the following points in mind:

    • Look straight into the camera.
    • Make sure you are dressed decently and are not wearing glasses or hats.
    • Follow the instructions by moving your face closer to the camera.
    • Fit your face into the oval frame.

    In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.

    Note: If your attempt has failed, consider increasing the amount of light in the room.

    You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification. 

    Note:

    • There is a lifetime limit of 5 verification attempts for each user!
    • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).

    If you have any questions or face any issues, contact us via our contact form.

     

  • What Countries Require ID Verification?

    Based on where they live, some users are required to verify their identity. The following countries have mandatory ID verification to use Noones account:

    • Afghanistan
    • Belarus
    • Bosnia and Herzegovina
    • Burundi
    • Central African Republic
    • Democratic Republic of the Congo
    • Guinea
    • Guinea-Bissau
    • Haiti
    • Iraq
    • Lebanon
    • Libya
    • Mali
    • Moldova
    • Myanmar (Burma)
    • Nicaragua
    • Somalia
    • South Sudan
    • Sudan
    • Tunisia
    • Turkey
    • Ukraine
    • Venezuela
    • Yemen
    • Zimbabwe

    The list above is maintained in accordance with EU Sanctions Map.

     

    When would I need to verify my identity?

    You have signed up an account with Noones using a phone number from one of the countries mentioned above or your you have reached trade or wallet activity limit:

    • If you reach an equivalent of 10,000 USD in trade volume or wallet activity, you’ll be asked to verify your ID and proof of address
    • You may also be required to verify your identity for certain payment methods such as buying and/or selling cryptocurrency with Cash payments.

    What if I am in a blocked list country?

    If you’re in a country that is on the List of countries blocked on Noones, you’ll not be able to use any of Noones services.

  • Why Didn’t My Account Pass Compliance Review?

    The safety of our marketplace is very important. As a result, some accounts get banned for failing our compliance review for reasons, such as:

    • We believe that you have violated the Terms of Service, which may include:
      • Providing multiple and/or false identifications;
      • Operating more than one Noones account;
      • Refusing to verify your identity;
      • Please see our terms of service here
    • It’s connected with an activity that may be illegal.
    • We have received an order from a legal authority, which may include:
      • A subpoena or similar legal order;
      • Pending litigation involving your account; 
      • An investigation and/or proceeding involving your account. 
    • We can’t verify the personal and/or business purpose of your account and you have refused to provide us with the requested information. 
    • We identify your blockchain activity as a heightened legal/regulatory risk.
    • We believe that you may have taken action that we believe to be circumventing our controls and/or procedures to keep our platform safe.
    • We determine it is necessary to protect us and our users, including you, from danger or loss.

    Note:

    • If you're located in these countries you must verify your ID to create new offers, sell cryptocurrency, and use/access your wallet
    • You can’t appeal this decision, and we won’t address any further inquiries into this case.
  • Verification Processing Time

    All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.

    Listed in the table below are the estimated processing times for each verification type:

    Verification Type Verification Method Estimated Processing Time
    Email Automated Instant
    Phone Automated Instant
    ID Automated 24 hours
    ID Manual 2-7 days
    Proof of address (POA) Automated 24 hours
    Proof of address (POA) Manual 2-7 days

    Note:

    • Automated ID and address verifications take up to 24 hours. If you have not received an answer within 24 hours, it means that your document is going through manual verification.
    • Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience.

     For more information on the topic, check our ID verification and address verification guides.

  • ID Verification Requirements

    To successfully verify your ID and unlock perks on your Noones account, you will need to prepare the following requirements such as:

    • You must be 18 years or older.
    • You must have a valid email address.
    • Only personal documents can be used.
    • Only the following ID types are accepted:
      • Passport
      • National ID card (in the new format)
      • Driver license
      • Tax ID
      • Voter’s card
      • See the full list here.
    • ID documents should be valid up to the date of the verification request submission.
    • Paper format of ID documents is not accepted.
    • The selfie should be in a photograph of you and not a scanned picture of you.
    • All files uploaded should be original. No editing is allowed.
    • All files should be clearly visible, high quality, JPEG format, all information should be legible, should not be covered by any passport covers or other objects.
    • Information on the document should match the information provided on the form.
    • If your document is written in a language that does not use the English alphabet, you may still use it for verification. If your native language is not yet supported by our verification provider, you will receive a message: Unsupported ID.
    • Your country of citizenship is not on our list of banned countries.

    List of acceptable documents

    Below, you will find a list of all documents per country that you can use to successfully pass ID verification on Noones.

     

    Country

    ID Card

    Passport

    Driver License

    Other

    Afghanistan Yes Yes No  
    Albania Yes Yes Yes  
    Algeria Yes Yes Yes  
    American Samoa Yes Yes Yes  
    Andorra Yes Yes Yes  
    Angola No Yes No  
    Anguilla No Yes No  
    Antigua and Barbuda No Yes No  
    Argentina Yes Yes Yes  
    Armenia Yes Yes No  
    Australia Yes Yes Yes  
    Austria Yes Yes Yes  
    Azerbaijan No Yes No  
    The Bahamas Yes Yes Yes  
    Bahrain Yes Yes Yes  
    Bangladesh Yes Yes Yes  
    Barbados Yes Yes Yes  
    Belarus No Yes Yes  
    Belgium Yes Yes Yes  
    Belize No Yes No  
    Benin Yes Yes No  
    Bermuda No Yes No  
    Bhutan No Yes No  
    Bolivia Yes Yes No  
    Bosnia and Herzegovina Yes Yes No  
    Botswana Yes Yes Yes  
    Brazil Yes Yes Yes  
    Brunei No Yes Yes  
    Bulgaria Yes Yes Yes  
    Burkina Faso No Yes No  
    Cambodia No Yes No  
    Cameroon Yes Yes Yes  
    Cape Verde No Yes No  
    Cayman Islands No Yes No  
    Chad No Yes No  
    Chile Yes Yes Yes  
    China Yes Yes No  
    Colombia Yes Yes Yes  
    Comoros No Yes No  
    Congo No Yes No  
    Congo The Democratic Republic of No Yes No  
    Costa Rica Yes Yes Yes  
    Cote d'Ivoire No Yes No  
    Croatia Yes Yes Yes  
    Cyprus Yes Yes No  
    Czech Republic Yes Yes Yes  
    Denmark Yes Yes Yes  
    Djibouti No Yes No  
    Dominica No Yes No  
    Dominican Republic Yes Yes No  
    Ecuador Yes Yes Yes  
    Egypt No Yes Yes  
    El Salvador Yes Yes Yes  
    Equatorial Guinea No Yes No  
    Eritrea No Yes No  
    Estonia Yes Yes Yes  
    Eswatini No Yes No  
    Ethiopia No Yes No  
    Fiji No Yes No  
    Finland Yes Yes Yes  
    France Yes Yes Yes  
    Gabon No Yes No  
    The Gambia No Yes No  
    Georgia Yes Yes Yes  
    Germany Yes Yes Yes  
    Ghana Yes Yes Yes  
    Gibraltar Yes Yes Yes  
    Greece Yes Yes Yes  
    Grenada No Yes No  
    Guam Yes No Yes  
    Guatemala Yes Yes Yes  
    Guernsey No Yes Yes  
    Guinea No Yes No  
    Guinea-Bissau No Yes No  
    Guyana No Yes No  
    Haiti No Yes Yes  
    Honduras Yes Yes Yes  
    Hong Kong Yes Yes No  
    Hungary Yes Yes Yes  
    Iceland No Yes Yes  
    India Yes Yes Yes  
    Indonesia Yes Yes Yes  
    Ireland Yes Yes Yes  
    Isle of Man No Yes Yes  
    Israel Yes Yes Yes  
    Italy Yes Yes Yes  
    Jamaica Yes Yes Yes  
    Japan Yes Yes No  
    Jersey No Yes Yes  
    Jordan Yes Yes Yes  
    Kazakhstan Yes Yes Yes  
    Kenya Yes Yes Yes  
    Korea, South No Yes No  
    Kosovo No Yes No  
    Kuwait Yes Yes Yes  
    Kyrgyzstan No Yes No  
    Laos No Yes No  
    Latvia Yes Yes Yes  
    Lesotho No Yes No  
    Liberia No Yes No  
    Liechtenstein Yes Yes Yes  
    Lithuania Yes Yes Yes  
    Luxembourg Yes Yes Yes  
    Macao Yes Yes No  
    Macedonia Yes Yes Yes  
    Madagascar No Yes No  
    Malawi No Yes No  
    Malaysia Yes Yes Yes  
    Maldives No Yes No  
    Mali No Yes No  
    Malta Yes Yes Yes  
    Marshall Islands No Yes No  
    Mauritania No Yes No  
    Mauritius Yes Yes No  
    Mexico Yes Yes Yes  
    Micronesia, Federated States of No Yes No  
    Moldova Yes Yes Yes  
    Monaco No Yes No  
    Mongolia Yes Yes Yes  
    Montenegro Yes Yes Yes  
    Montserrat No Yes No  
    Morocco Yes Yes No  
    Mozambique No Yes No  
    Myanmar (Burma) No Yes No  
    Namibia No Yes No  
    Nepal Yes Yes Yes  
    Netherlands Yes Yes Yes  
    New Zealand Yes Yes Yes  
    Nicaragua Yes Yes No  
    Niger No Yes No  
    Nigeria Yes Yes Yes Voter's card
    Norway Yes Yes Yes  
    Oman Yes Yes Yes  
    Pakistan Yes Yes No  
    Palau No Yes No  
    Palestinian Occupied Territory No Yes Yes  
    Panama Yes Yes No  
    Papua New Guinea No Yes No  
    Paraguay Yes Yes Yes  
    Peru Yes Yes Yes  
    Philippines Yes Yes Yes  
    Poland Yes Yes Yes  
    Portugal Yes Yes Yes  
    Puerto Rico Yes No Yes  
    Qatar Yes Yes Yes  
    Romania Yes Yes Yes  
    Rwanda Yes Yes No  
    Saint Kitts and Nevis No Yes No  
    Saint Lucia No Yes No  
    Saint Vincent and the Grenadines No Yes No  
    Samoa No Yes No  
    San Marino No Yes No  
    Sao Tome and Principe No Yes No  
    Saudi Arabia Yes Yes Yes  
    Senegal Yes Yes No  
    Serbia Yes Yes Yes  
    Seychelles No Yes No  
    Sierra Leone Yes Yes No  
    Singapore Yes Yes Yes  
    Slovakia Yes Yes Yes  
    Slovenia Yes Yes Yes  
    South Africa Yes Yes Yes  
    Spain Yes Yes Yes  
    Sri Lanka Yes Yes Yes  
    Suriname No Yes No  
    Sweden Yes Yes Yes  
    Switzerland Yes Yes Yes  
    Taiwan Yes Yes No  
    Tajikistan No Yes No  
    Tanzania No Yes Yes  
    Thailand Yes Yes No  
    Timor Leste No Yes No  
    Togo Yes Yes No  
    Tonga No Yes No  
    Trinidad and Tobago No Yes No  
    Tunisia No Yes Yes  
    Turkey Yes Yes Yes  
    Turkmenistan No Yes No  
    Turks and Caicos Islands Yes Yes Yes  
    Uganda Yes Yes Yes  
    Ukraine Yes Yes Yes  
    United Arab Emirates Yes Yes Yes  
    United Kingdom Yes Yes Yes  
    Uruguay Yes Yes Yes  
    Uzbekistan No Yes No  
    Vanuatu No Yes No  
    Vietnam Yes Yes Yes  
    Virgin Islands British No Yes No  
    Virgin Islands US No No Yes  
    Zambia No Yes No  
    Zimbabwe No Yes No  

     

  • Address Verification

    Address verification is an important part of our verification process. It provides you with even more possibilities on our platform. Here is a guide on how to go through this process.

    Before you begin, make sure you have successfully passed our ID verification.

    Step 1 Reach a certain trading volume or sending volume

    • Proof of Address verification will become available after reaching certain amount of the trading volume or a sending volume.
    • Proceed to the suggested PoA verification page when the conditions for the KYC upgrade are met.

    Step 2 Insert Your Details

    • Fill in the fields on the address verification form.
    Field Name Description Comments
    Country of Your Residence Select your current country of residence.  
    Type of Proof of Address Document Select the type of document you are submitting. Accepted documents: utility bill, bank statement, credit card statement.
    Region/State Select your current state or region of residence.  
    City Your city of residence. As shown in your document.
    Address Line 1 Enter your address. As shown in your document.
    Address Line 2 Continue your address. This is optional.
    Postal Code Your postal code. As shown in your document.
    • Click Start address verification.
      • The Address verification page will appear.

    Tip: To see examples of good proofs of address, click Show examples.

     

    Step 3 Upload Proof of Address

    • Click Upload files. Upload the document you selected.

      Note: Remember to submit a proof of address that is less than 3 months old. If you do submit an older document, you will have to restart the verification process.

    • After choosing the file click Continue. If you want to choose another file, click Upload files and retry.

    You’ll be notified about your application in just a few minutes (5-10min)! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.

     

    What if I don't own property or the utility bill is not in my name?

    If you don't own property and the utility bills at your residency are not in your name, you can provide the following information:

    • A utility bill under your family name OR a utility bill showing that you pay the bill or reside at the residence (if you don't own your property and cannot provide a utility bill, you can ask your landlord or family include your name on the bill)
    • Registration certificate where all individuals living at the property are named

    These documents must be from the past 3 months. No older documents will be accepted. 

    Please keep in mind that we cannot guarantee submitted documents will be accepted. 

    Note:

    • There is a lifetime limit of 5 verification attempts for each user.
    • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
    • All bank statements must be personal. 

    In case of any questions or issues, please contact our support.

  • Video Verification

    Video verification is an additional identity check that may be requested by our compliance department. Here's a step-by-step guide:

    Note: Video verification isn’t mandatory and won’t affect your trading experience. It must be done only if requested.

    1. Log in to your Noones account, hover over your username located on the upper right of the page and click Settings.

    2. On the Verification progress list, click Verify Video.

    3. The Video Verification section will then appear. After reading the instructions, click Upload video.

    4. To upload an existing video, click the computer icon. To record a video, click the camera icon.

    Note: Make sure you allow access to your microphone and camera.

    5. Once the file is selected or the video is recorded, click Upload.

    A confirmation message will then appear confirming your submission.

    Tip: To upload another video instead of the submitted one, click Upload different video.

    Check out more information on the account verification topic here.

  • Address Verification Requirements

    Address verification is an important step toward validating your profile on Noones. Listed are the following documents you need:

    • To be an official PDF or scanned document showing your full name and home address. This can be a utility bill, phone bill, or a bank or credit card statement.
    • Addressed to you and match the address you entered.
    • We support most of the languages, including Korean, Japanese, and Chinese. Cyrillic and Semitic languages are covered as well.
      • The following languages are not supported for the PoA documents:
        • Amharic
        • Arabic
        • Bengali
        • Burmese
        • Dari
        • Dhivehi
        • Farsi
        • Hindi
        • Khmer (Cambodian)
        • Kinyarwanda
        • Lao
        • Mongolian
        • Nepali
        • Sinhalese
        • Urdu
      • If your document is written in one of those languages, please provide a notarized translation into one of the supported languages.

    We do not accept the following:

    • Documents older than 3 months
    • Black and white documents
    • Cropped documents 
    • Screenshots of a document
    • P.O. box addresses except for the countries in this list:
      • Anguilla
      • Bahamas
      • Bahrain
      • Botswana
      • British Virgin Islands
      • Burkina Faso
      • Eswatini
      • Ghana
      • Gibraltar
      • Guernsey
      • Jersey
      • Jordan
      • Kenya
      • Kuwait
      • Lesotho
      • Namibia
      • Oman
      • Qatar
      • Saudi Arabia
      • Seychelles
      • South Africa
      • Swaziland
      • Tanzania
      • United Arab Emirates
      • Vatican

    Here are the samples of great proofs of address. They are clear, legible, well-lit, and have all the information we required:

    See our address verification guide for more details.

  • Verification Issues and Troubleshooting

    There are a few different reasons why your ID or proof of address verification may be denied. Here are the most common reasons why:

    ID Verification

    You have reached the limit of verification attempts.
    If you run out of verification attempts, please reach out to our support team to see how we can help.
    You uploaded an unreadable or low-quality photo.
    Submit a fresh verification request on our website. Login and upload everything as required. Please note that the image must be in JPEG format and of high quality. Ensure that the picture is up close and the contents are legible. Remove all covers from the document and make sure it is not masked by any other object.
    You uploaded an ID in paper format.
    Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, driving license, or voter’s card (National ID card should be in a new format). The document must not be in paper format.
    Your ID and selfie were interchanged during upload.
    Submit a fresh verification request and upload your document and selfie in the appropriate sections on the Noones verification form. Please make sure that both your document and your selfie are clearly visible and are of high quality. 
    Your ID has expired.
    If you received an error message that your identification has expired, you can upload an alternative ID such as your passport, national ID, or driver’s license. The new ID you upload must have an expiry date on it. 
    You provided documents that do not belong to the account holder.
    Please upload documents with details that match the details on your account: name, last name, country. The photograph on the ID must match with the selfie you submit. 
    Your documents were edited and not original.
    Resubmit a verification request with the original documents without any edits to them. Pictures must be in full color, without any cropping or manipulations of any kind. 
    You uploaded an incorrect document.
    Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, Tax ID, driving license, or voter’s card (National ID card should be in a new format - not in a paper format). Other ID documents such as your student ID cards are not accepted by our verification provider. 
    You uploaded a picture of a scanned photo instead of taking a selfie.
    Our verification provider does not accept images of a scanned photograph in the place of a selfie. Upload original digital photos only. The uploaded picture must be in JPEG format and of high quality. Ensure that the picture is up close and clear.
    Your ID is in a language with non-Latin letters.
    If your document is written in a language that does not use the English alphabet, you can still use it to apply for verification. If you receive a message "unsupported ID", it means your native language is not supported by our verification provider yet. In this case, please try another valid document, preferably in English.
    You have an issue taking a selfie.
    If you get an error message during our liveness check (where you click a selfie for us to match with the image on your ID), this could be because the app is restricted from accessing your device camera. For example, if the application does not have access to your phone camera. Ensure that the browser or the app has access to your respective device camera. Alternatively, you can try the verification process on a different browser or device.

    Address Verification

    You have reached the limit of verification attempts.

    If you run out of verification attempts, please reach out to our support team to see how we can help.

    You uploaded documents that are not accepted.
    Utility bills and bank statements are accepted forms of address verification. Make sure you’re uploading one of these documents.

    The document you uploaded did not show your full name and/or your residential address.

    If the document you uploaded has information cut off (like your full legal name or your residential address), it may be rejected. Make sure that when you’re uploading a document, all information is clearly shown and nothing is cut off or missing.
    Your document is in a language with non-Latin letters.

    If your document is written in a language that does not use the English alphabet, please follow the directions listed on the verification page.

    Your document was cropped or altered.

    Please make sure you’re uploading the entire document. If the document is cropped, cut off, or altered, it will not be accepted.

    The document you uploaded was more than 3 months old.

    Please upload a document that is less than 3 months old. Documents older than 3 months will not be accepted.

  • List of countries blocked on Noones

    Due to regulatory restrictions, Noones is not offering any services for users from the following countries.

    Access for users from the following countries is blocked on Noones:

    • Cuba
    • Iran
    • Northern Korea
    • Russia
    • Syria
    • United Kingdom
    • Canada
    • Japan
    • USA
      • Commonwealth of the Northern Mariana Islands
      • Guam
      • Puerto Rico
      • U.S. Virgin Island
    • UAE

    For any additional questions please contact our Support team.