Help with transaction status

Cryptocurrency transactions can go through various stages or statuses as they move from initiation to completion. On NoOnes there are only three statuses (Completed, Pending, and Canceled), and we will provide a general overview of what each status means:

1. Completed. When a cryptocurrency transaction is marked as 'Completed,' it signifies that the transaction has been entirely processed on our platform and successfully confirmed on the blockchain. This includes being included in a block and confirmed by a sufficient number of blocks. For deposit transactions, this means your account balance on our platform should already reflect the deposit amount. For sendout transactions, it means the recipient should have received the cryptocurrency by now. To verify that the funds have indeed reached their destination, please refer to our article on How to Check your Cryptocurrency Transaction Status.

2. Pending. A "Pending" status indicates that the cryptocurrency transaction is currently in progress and has not yet been completed. Transactions may remain in this state for various reasons, including internal processing delays, third-party issues, or network congestion. During this period, we kindly ask users to be patient as the transaction progresses. It's important to note that pending transactions cannot be canceled.

When to reach out to support?

• Internal transaction: Processing time should be up to 5 minutes. In case it takes longer, please reach out to support.
• External Transaction without Hash: If a transaction is pending, and no transaction hash is generated, please reach out to support if the waiting time exceeds the following limits:
  • Tron: 10 minutes
  • ETH: 30 minutes
  • BTC (Express Send Out): 10-15 minutes
  • BTC (Standard): Up to 1 hour and 15 minutes (or up to 3 hours in rare cases)
• External Transaction with Hash: 
  • In some cases, a transaction may show as 'Pending' on our platform even after being confirmed on the blockchain. Please note that blockchain confirmation is the most reliable indicator. If a transaction has a generated hash and can be tracked on the blockchain, it has been successfully processed on NoOnes. Kindly wait for blockchain confirmation by checking your cryptocurrency transaction status.
  • If the transaction cannot be found on the blockchain, standard processing times may vary depending on the network. Please reach out to support if the waiting time exceeds the following limits:
    • Tron: 10 minutes
    • ETH: 30 minutes
    • BTC (Express Send Out): 10-15 minutes
    • BTC (Standard): Up to 2 hours (or up to 3 hours in rare cases)

3. Canceled. A "Canceled" status signifies that the cryptocurrency transaction could not be successfully recorded on the blockchain. When a transaction is canceled, any funds reserved for that transaction are promptly returned to the wallet. Several factors can lead to a transaction remaining in this state, including internal processing delays, third-party complications, or network congestion. If you encounter a canceled transaction, we recommend attempting the transaction once more.

Cryptocurrency transactions are not always instant as it depends on the number of transactions processed by the blockchain at a given time.

For Bitcoin transactions, it takes three confirmations from the network before your balance is fully available in your NoOnes wallet. The time required for these confirmations can vary, usually taking anywhere from five minutes to two hours or more, especially in cases where miners take an extended period to mine new blocks, depending on the Bitcoin network.

Here are factors that affect the speed of Bitcoin transactions:

• Miner's fee. The miner's fee plays a significant role in determining transaction speed. The higher the fee you choose to pay, the higher the priority of your transaction within the blockchain. Miners are more likely to include transactions with higher fees in the blocks they mine.
• Miner Activity: Sometimes, delays can occur when miners do not mine new blocks promptly. This can be due to various reasons, including changes in miner activity. Miners might choose to delay mining blocks to increase fees and maximize their earnings.

Ethereum and Tron Transactions: Ethereum and Tron blockchain transactions typically require more block confirmations to be considered secure compared to Bitcoin. For example, while Bitcoin transactions may be considered secure after a few confirmations, Ethereum and Tron transactions often require a higher number, such as 12 confirmations, before being fully validated.

Factors affecting Ethereum and Tron blockchain transaction speed:

• Gas Fees. Gas fees in the Ethereum network are similar to miner's fees in Bitcoin. They represent the cost you pay to miners to process your transaction. The higher the gas fee you attach to your Ethereum blockchain transaction, the more likely it is to be prioritized and confirmed faster. Gas fees fluctuate based on network demand, so you might need to adjust them accordingly for quicker confirmation during periods of high network activity. Similarly, in the Tron network. However transaction fees are generally lower, blocks are mined more quickly, and the fees are fixed rather than fluctuating.

Find out more about How To check your Cryptocurrency Transaction Status.

The Cryptocurrency you sent may not appear immediately in the recipient's wallet balance but that doesn't mean that the funds are lost. Here are some steps for you to figure out what could have happened:

1. Make sure you have sent the Cryptocurrency to the correct wallet address. You can check this by going over your transaction history
   • If the recipient’s wallet address is correct, go to Step 2.
   • If you have used an incorrect address, the only way to get the crypto back is by asking the recipient to send it back to you. Visit this page for more information about it.

2. 2. Go to the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

   Bitcoin (BTC)

   • If you see less than 6 confirmations, give the transaction some more time to be processed.
   • If you see 6 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   Ethereum (ETH)

   • If you see less than 18 confirmations, give the transaction some more time to be processed.
   • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   Tether (USDT) on Ethereum (ERC-20)

   • If you see less than 18 confirmations, give the transaction some more time to be processed.
   • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   Tether (USDT) on Tron (TRC-20)

   • If you see less than 23 confirmations, give the transaction some more time to be processed.
   • If you see 23 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

   USD Coin (USDC) on Ethereum (ERC-20)

   • If you see less than 18 confirmations, give the transaction some more time to be processed.
   • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

If the Cryptocurrency sent to your NoOnes wallet isn’t showing up on your balance, it doesn’t mean that your funds are lost. Here's what you can do:

1. Make sure that the funds were sent to the correct wallet address. If they were sent from an online wallet, check the transaction history. If they were sent from an ATM, check the transaction history and the receipt

• If the recipient’s wallet address matches your wallet address, go to Step 2
• If sent to an incorrect address, the only way to get the crypto back is by asking the recipient to send them back. Visit this page for more information about it.

2. Go to the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

•  Bitcoin (BTC)
  • If you see less than 3 confirmations, give the transaction some more time to be processed.
  • If you see 3 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further
• Ethereum (ETH)/Tether (USTD)/USD Coin (USDC)
  • If you see less than 12 confirmations, give the transaction some more time to be processed.
  • If you see 12 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

3. Check your wallet page for notifications, and we recommend looking at the NoOnes Status Page to check if there are any service issues or delays that may be affecting your transaction. You can also check our Twitter feed for any announcements. 

• If you see a message on your wallet page, NoOnes Status Page or on our Twitter, please wait for further updates.

If there is no information about any technical issues, contact Support right away. Make sure to provide us with your Wallet address and Transaction ID (TXID).

Blockchain transactions are irreversible. Unfortunately, NoOnes has no control over them and cannot cancel or reverse transactions. This applies in all cases such as:

• If you were hacked and someone sent out your coins
• If you sent crypto to the wrong address
• If you released crypto in a trade by mistake
• If you were scammed

Once your cryptocurrency is sent out, it cannot be reversed. Please read our security guide to increase the protection of your funds.

If you still want to try tracking the wallet address you accidentally sent your crypto to, you can use the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

If you have sent funds to the wrong address. Cryptocurrency transactions are irreversible. The only way to get your funds back is to contact the receiver and request to send them back. If you don’t know to whom the wallet address belongs to, there is no other way for us to retrieve the funds.

If you've accidentally released your crypto or suspect any fraudulent activity during a trade, please contact our support team.